OfficeJet Pro 8620: Locked out of the printer settings
I was unable to print wireless so I did a network reset the unit. When I rebooted the machine, I proceeded to return to the network settings in order to capture the wireless information however I received the error "function has been locked by the administrator or the person who set up your printer".
I'm not sure what is the problem with that I'm the one who created this printer. I assign a password to the machine, and with that, I have no option to enter in order to unlock all the features (there is usually an option under 'Tools'.).
After some searching through the forums, I printed a wireless test and the results were a single FAILURE for Wireless on.
Any help/suggestions would be greatly appreciated.
He had a semi full reset, which once preformed resturned unit to its state of semi reset and allowed me to change the settings I made.
Tags: HP Printers
My iPad 2 Air do not print to my HP Officejet Pro 8620 although my iPhone 6 prints very well so I don't know the connection Internet is good and the printer works
He recently lost connection or is this the first time you tried?
Try to restart your iPad look - it's a simple solution that sometimes allows to restore the connection to the printer.
Other things to check would be that there has been no recent changes to the wifi password.
I just upgraded to Windows 10 and now I'm not able to scan from the printer to the computer. I can scan the other way IE. computer to scan but is not as convenient. I had no question before the upgrade. The error message I get is
"The analysis could not be performed because of one or more of the following problems:
-Connection to the computer is lost.
-L' scanning on the computer application is currently in use.
-Application OCR is not installed on the computer.
See the computer for details screen'.
First of all it is connected with a usb cable, so no logical reason why the connection is lost.
Secondly it is not used because I am trying to use it
Third, it has baffled me because there is no reason why the OCR application is now gone, he worked before windows 10.
and finally there is no detail on the computer screen, why it tells me that I do not understand.
Any help would be appreciated. Thank you.
Looks like the next option is to uninstall & reinstall the printer software. This will ensure that the scan to computer option is restored.
Please find the link below to install the printing software.
Note: Esnure that the chosen operating system is win10.
If you are facing difficulties with the installation or uninstall, please contact HP technical support to the 1-800-474-6836.
I work for HP, here is my point of view only.
Printer e-all-in-one-HP Officejet Pro 8620 Windows 8.
wireless printer is. printing from iphone is OK
Since my PC win 8 not sending a file to filesgo-printer - printer not respongding - no message.
I have install new printer 8620 on 8600 series of drivers printer or printing only from my PC
How can I fix the thanks of printing problems
Hi @yosiwajcenberg , welcome to the forums there.
I read your post on your Officejet 8620 do not print for you, on your system Windows 8. I suggest you try the following steps.
1. go to your control panel and uninstall your printer.
2. hold your key to Windows and the R key on your keyboard to invite the run dialogue box.
3. Type "coil" and press enter or click OK.
4. Select and open the drivers folder, select the x 64 folder if you have a 64-bit operating system or the w32x86 if you have a 32-bit operating system.
5 open the 3 folder, locate the HPBXPSRENDER. DLL file and rename it to HPBXPSRENDER. OLD
6 reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers
I hope that helps!
Have a nice day
The password has been reset, but we cannot go beyond the server request the user name and password to change the other settings. We have not had any problems to set up the printer to the computer and we are able to print and use the printer. We just need to find EWS to change other settings. We use Windows 7.
Hi there @Mariko23
Welcome to the forums,
I understand the SAP you request a user name and password and you're looking to reset the built-in Web server to access accordingly.
I suggest try to restore default network settings on the device, which should help you.
On the printer, select Setup, network configuration, network by default, Yes, restart the printer.
Good luck, I hope this helps
I need tool box for old HP printer: HP Officejet Pro K550, for 10-64 bit Windows.
I need a software tool to clean the print head!
The HP Toolbox software is no longer available for your printer for any later OS such as Windows 7, 8 or 10:
You can align, clean and calibrate the printhead from the printer itself by using key press combinations.
See page 33 on its manul below to perform all the tasks of cleaning for the front panel of the printer, such as the cleaning of the printheads:
I removed the original HP ink that was defective and took it back. Now I have the inkjet (Office jet pro 8620) without cartridges installed. The printer says not to disable so that it does not get damaged but I'll be away for a week and want to turn the printer off. I will cause damage if they do?
Thank you. I guess I'll have to keep on like this for a week then. Too bad.
I bought a Officejet Pro 8625. It included an accessory "duplex unit". What I have to install the duplexer (which automatically make double-sided printing) if I want to do double sided prints for certain documents only?
You must install the duplex module because it is part of the paper for the printer path.
You can enable or disable the use of the printer driver the duplexer by changing the print on the both sides option in the driver.
I have Linux and Mac computers on my network. I have no difficulty in printing (usually), rarely, I can print from my Mac computer via a wireless connection. I also have trouble sometimes maintaining an internet connection on my Mac: sometimes falls my wireless connection.
MU question is: regardless of the operating system, is it possible to have both wired and wired connections to the printer at the same time?
# You can have USB and wired, or USB and wireless. You can not have wired and wireless at the same time. As soon as the Ethernet cable is connected wireless is disconnected automatically.
I replaced the magenta cartridge with a new cartridge genuine HP (end of warranty 2017/01), but now get a message "problem with the printer or the ink system.
If I restore the old cartridge I get the message that it is empty, but all the other options of the printer are available.
Online support does not give me any result of solution but suspect there may be a manufacturing error in the new cartridge.
Does anyone else have this problem or advice?
Please click HEREto access the procedure which should solve the problem.
No yellow does not print at all, who are considering the purchase of the Black/Yellow Printhead to fix this problem. Just replaced the yellow w/HP cartridge cartridge. Printhead cleaning several times, tried the alignment (failed twice). Printer is relatively old (model CM755A, CN12OBR1JJ series) and warranty expired in 2012. Should I buy a new printer, or replace the print head will definitely cure the problem?
In most similar cases, the replacement of the print head can work sometimes and sometimes not.
and given that the printer is a bit old, I'd say for an upgrade.
I want to configure my printer to turn on automatically when receiving incoming fax. Do I have to leave power or can I change the setting to turn on automatically with each incoming call. He is a dedicated fax line that is not connected to my computer. Also there is a sleep mode, the power led remains on when you use the sleep mode?
Welcome to the Forums of HP Support! I see you want for your printer HP switch automatically when an incoming fax arrives. You have not the possibility to activate the automatic answer - on, but the printer must be turned on so that this function executes.
There is however no way to set the preferences to activate the printer when it is off.
I hope that answers your questions.
On my MAC, I opened the preferences system - print & Scan - Options & supplies, the pop up window only contains two tabs: Gerneral and power levels. The other tabs such as the default settings are not displayed. So I can't set default 2 Facer of printing. In such a case, I find that I can always print both ways in the face of some software where I can change the settings for print specifically in this software. But I can't change the settings of the printer in Adobe Acrobat format, because change is always through the same interface as I mention above. How I solve the problem? I am connected to my printer via wifi. Thank you.
In Adobe Acrobat, open the print dialog box, and then click on the "Printer" button... "to access the print dialog box standard operating system.
There should not be a default on a Mac tab, the settings can be saved as default recording these as a preset in the print dialog box, then a used preset will be default.
My computer does not see the printer as being on. I have the printer connected wireless, but the computer shows it as offline. When I run the troubleshooter, it tells me to turn on the printer (it's on). I can scan a document and sends it to the computer but I can not print from the computer to the printer. I think it's maybe a problem of Windows 10 but I'm not sure.
Any help would be appreciated.
I also ran a test network through the printer and everything this past. Don't know what to do from here.
I've updated but that does not solve the problem.
Finish by uninstalling the printer software and reload the drivers. This seems to have taken care of the issue. So far so good.
I think that the combination of the upate and reload the drivers solved.
Everything I insert through the adf comes out with a dark line printed to the bottom of the page, including pages that are being analyzed?
This is caused by a specification on the thin piece of glass to the left of the main bed. Clean this area, it will solve the problem. It can help to use a strong flashlight which is held parallel to the glass to highlight the area that needs to be cleaned.
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