OfficeJet Pro 8620: Locked out of the printer settings

Good evening

I was unable to print wireless so I did a network reset the unit. When I rebooted the machine, I proceeded to return to the network settings in order to capture the wireless information however I received the error "function has been locked by the administrator or the person who set up your printer".

I'm not sure what is the problem with that I'm the one who created this printer. I assign a password to the machine, and with that, I have no option to enter in order to unlock all the features (there is usually an option under 'Tools'.).

After some searching through the forums, I printed a wireless test and the results were a single FAILURE for Wireless on.

Any help/suggestions would be greatly appreciated.

Kind regards

Mark

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He had a semi full reset, which once preformed resturned unit to its state of semi reset and allowed me to change the settings I made.

Tags: HP Printers

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