OfficeJet Pro 8620: No Internet connection / Proxy request

Similar Questions

• OfficeJet pro 8620: how to connect my laptop directly to my officejet pro 8620

  Hello

  I appreciate what may be a simple question so apologies in advance!   I've been printing for a while but now need to print directly from my laptop without using the wireless connection wireless.   Please can you advise how to do this?  I tried to plug in an ethernet cable but it doesn't seem to work, and although I tried to look online guides, that I can't find an answer that works in EEM.

  Thanks in advance

  Hello

  Thank you for using the HP Forums.

  You can use a USB cable to connect directly to your printer.  (do not connect the USB cable first! Read more on how to add a new printer (connection))

  You will need to install the software to add the extra connection.

  Assuming that you have installed the FULL features software, follow these steps to add the USB connection:

  1. click on start. Programs > HP > HP Officejet Pro 8620 > click on the printer

  (you can also click the icon of the printer on the desktop)

  2. This will bring up the HP printer Assistant

  3. go to "Tools" > Device Setup & Software

  ("Note: this is not available in step 1: Device Setup and software")

  4. connect a new printer.

  5. DO NOT connect the USB cable until you are prompted to do so by the software!

  Once installed, the USB should be the default printer.  If you want to print using the wireless again, you will need to select the correct printer with wireless as a result.

  Hope that helps!

• OfficeJet Pro 8610: ePrint Internet connection problem on Officejet Pro 8610

  I work in a shared office.  I just got my printer & want to set up ePrint.  I got an error message saying that both the computer and the printer must use the same internet network.  But my computer is using my personal Internet & I put the printer to use the network wifi internet.

  I would like to take advantage of the options, which allows, ePrint offer?  Both the printer & computer do I have to use the same internet network or can be on different?

  Allowing ePrint can be performed on the print directly. To change the settings on ePrint (access authorization, custom, etc. e-mail addresses), you can use any computer with web access, on hpconnected.com. ePrint works exactly like mail, then the computer can be on any network.

  The computer needs to be on the same network only when you want to print to it as a network printer.

• HP Officejet Pro 8620: HP Officejet Pro 8620 - problem with wireless connection w/computer

  Hi all

  I recently bought the HP Officejet Pro 8620 and I have problems connecting with my computer.

  I used the Setup Wizard to connect the printer to the wireless network of my University, and when it's over, the blue light of connectivity remains a solid blue and the screen says it is connected, which is great. However, when I use the HP Officejet Pro 8620/software of connection instillation, I always get the message,

  "-L' the entered IP address is either incorrect, or it is another wireless network that has the same name as your network." Please ensure that your printer has this IP or enter the correct address below and click on search. Also, confirm that you wireless network is unique. »

  I did somehow on the printer IP address is copied 100% exactly the same with the points and the message still appears and my printer is unable to connect with my computer. As another option, it says that I can use the host name to find the printer as well. However, the same thing happens. I'll type in the name of host by number and letter by letter, and again, it does not find my printer. In addition, there is only 1 network name so I know I hit the right one. Being a student, it is very important that I get things printed off the coast, it is essential for me to solve this problem. Also, I spent a lot of money on it so I need to work properly.

  It should be easy to communicate that it gives me all the necessary information right in front of me, but as I said, it was not easy or fun experience. I don't really know how IP work addresses but I tried to use all the only thing that I can find that is relevant. From now on, I have to record everything in PDF format on my computer, send me unwanted, printing documents download them on my Galaxy Note 4, connect my phone to the printer using the wireless HP Direct on the Officejet and then finally I can print my things. Yes, it works like this, but it is also a concern and I shouldn't do that. I realize that I can't buy a USB link cable to connect my printer to my computer but I don't want to ride the 2 every time I want to print.

  (Also something to note, since I'm on WiFi from the University, I don't have access to the router of course so I don't know if this is a contributing factor in why things do not work).

  If anyone has suggestions/advice/answers on the issue, please let me know. Thank you!

  Hello @Plz_Help.

  Welcome to the Forums of HP's Support. I understand that you have a problem connecting to your computer and your printer via Wifi from the University. I would like to help.

  The only thing that really POPs, is that you use the network of universities. This can cause a lot of problems.

  Question: When you connect your computer or Note 4 on the network, should a pop-up saying you accept the terms of service? If so, this would prevent an air of challenge the printer properly connected to the network.

  If you had access to the router I would recommend checking the network connection by typing the printers IP address in a web browser. If you can access the printers webserver shipped, then, the connection is fine. If you can't you need to reset the router. Of course, you can do this.

  Also, here's something to consider: If the printer successfully on the network, everyone else on the network will have access to your printer.

  A USB connection will be the most reliable and safe way to go. Another thing, why send your rating 4 print jobs? Why not save the PDF files and connect the computer to the wireless network direct printers? In this way, you can print from your computer.

  Sorry I can't give you a solution ' to do this and it will work. You must convince the universities IT department to get things related.

• HP Officejet Pro 8620: iPad connects to the printer

  My iPad 2 Air do not print to my HP Officejet Pro 8620 although my iPhone 6 prints very well so I don't know the connection Internet is good and the printer works

  Hello

  He recently lost connection or is this the first time you tried?
  
  Try to restart your iPad look - it's a simple solution that sometimes allows to restore the connection to the printer.
  
  Other things to check would be that there has been no recent changes to the wifi password.

• OfficeJet pro 8620: iMac failing to connect

  Follow-up set upward on my mac pro computer laptop and everything of fine. It communicates as expected. I follow the same established procedure on my iMac, but it cannot connect.  The iMac is on the network, connects to another good printer, but not HP.  I rebooted the printer and iMac, but still no connection.  What should I do?

  Thank you

  Hello @PLC4265,

  Welcome to the Forums of HP Support!

  I understand that you are able to print one of your Mac to your HP Officejet Pro 8620 systems wireless e-all-in-one printer. However, your other iMac running Mac OS X 10.10 is not able to connect to your HP Officejet wireless. I would like to help you today with this problem of connectivity.

  Because we know that one of your systems works very well, I don't think that this problem is caused by a conflict of networking with the printer. On the contrary, it may a driver, security or networking with the iMac conflict. To isolate this problem and fix it, I'll make you check to see if your iMac and HP Officejet currently communicating on the network. Please follow the steps below.

  1. On the front panel of your Officejet tap installation (key)
  2. Select Network Configuration
  3. Select the wireless settings
  4. Select view wireless details
  5. Please take note of the SSID network name and IP address
  6. On your iMac, please check that your iMac is connected to the exact same name as your printer network SSID. Do not connect to networks of comments . Also avoid connecting them to 5 GHz connections. If you have a double router band it can broadcast the 5 GHz and 2 GHz. Printers are supported only through connections of 2 ghz . If you don't know how to check this, you may need to speak with your router manufacturer.
  7. Once you determine the SSID of your network is perfect, please open the internet browser on your iMac
  8. In the address bar of you please enter the IP address that brought you to the printer. Do not include the www.
  9. Search this site.
  10. A Web site for your printer should now open.
  • If a Web site for your printer does not open: This indicates that your printer and your computer do not communicate on the network.
  • If a Web site for your printer opens correctly: This indicates that your printer and your computer communicate on the network successfully. Don't you just iMac "sees" your printer when you run the installation program?

  Please reply to this message with the result of the opening of the site (browser EWS) printers using the printers IP address. I look forward to hear from you!

• OfficeJet Pro 8620: How can I activate the message "connect the printer to HP Instant ink status update?

  Initially, I signed up for the connected HP program but had to stop when I lost my internet connection. Wi - Fi still works. I replaced my ink cartridges instant with no instant ink with new HP ink cartridges suitable. The printer works, but before each print job I have to walk over to the printer of the touch screen and press the 'OK' button to remove a warning message that States: "connect to a printer to update HP Ink Instant status.» How can I disable this message so that I can print without having to respond each time? In addition to replacing the original instant ink cartridges, I did it 'hard' printer restarts (with the switch market), tried to restore the factory settings via the touch screen system settings, turn off internet connectivity and disable all alert settings in the HP utility. Help!

  Hello @wepj,

  Welcome to the Forums of HP and thanks much for posting!

  I want to help you with the message that you get on your HP printer officejet Pro 8620 e-all-in-one to connect to the server of ink instant.

  What it sounds like, is that there have been pages printed since the last printer connected to the HP Ink Server instant. If you cancel your account AFTER the last connection of the printer to the internet, the printer have no idea that the account has been canceled.

  I recommend you contact our Cloud Services support at 1-855-785-2777 for assistance.

  I hope this helps!

  

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620: WiFi will not turn off

  Because of a problem with my modem compatible wireless (the problem being that its ethernet ports became defective), for awhile, I had turn the WiFi feature to provide Internet connectivity to my iMac.  Similarly, for the first time, I enabled WiFi on my HP Officejet Pro 8620 so I could keep a printing capability.

  Once my new modem arrived, I restored my complete ethernet network between the modem, my iMac (and other devices) and the Office jet printer 8620 Pro.  Everything works fine now!

  However, the printer Officejet Pro 8620 WiFi ability not shut down despite the operation by an ethernet cable and there is no WiFi from my modem.  I know the Officejet Pro 8620 always emits WiFi like my iPad and my iPhone indicate that it is.  As my wife is concerned about these RF transmissions that are on the other side of the wall adjacent to our bed, she asked me to turn off the Officejet Pro 8620 WiFi.  I've restored the "Default network" printer, but this is not the case.

  According to the instructions of the printer, 'Wireless does not work with an Ethernet cable connected to the printer' However this is clearly not there.  How can I solve this?

  Your WiFi is turned off.  Your wireless Direct is not off.  Disable wireless directly into the printer.   Info is in the User Guide.

• HP Officejet Pro 8620: Error paper output

  I was printing from my computer to my HP Officejet Pro 8620. I got a job and then I got the next ready to print work.  That's when I got an error "no more paper. Loading tray. "The problem is that the tray was out of paper. The paper tray is loaded and closed. I have even the printer off, left for a few minutes, then turned it back. I ALWAYS get the error "out of paper. loading tray. "Help, please!

  No software change or recent driver. My internet connection is wireless.

  Hi kwhite1,

  Thank you for the update. I hope that the cleaning rollers solves the problem. :-)

• OfficeJet Pro 8620: Officejet 8620 Webscan Pro via the power supply produces corrupt PDF. Yes, I'm serious...

  The environment:

  Network connected HP Officejet Pro 8620 all-in-one.

  Workstation running Windows Pro 64-bit 10.

  Internet Explorer browser, Adobe Acrobat Reader DC as default PDF reader.

  Full functionality of the HP printing software is NOT installed.

  Using the feature of webscan and the automatic document feeder, I scan the document with the default settings for a PDF file (although I have experienced with other parameters).  The scan works very well, and the new page opens with the displayed document.  If I scroll the document by using the wheel on my mouse to halfway through the volute, a window pops up saying "Year Internal Error Occurred" after what I have to hit OK.  I can save the document in PDF format, and as long as I open it with Acrobat Reader DC, it will show.  If I try to open it with another drive (for example Microsoft Edge, I get a blank page).  I tried to create a new PDF by printing it in Acrobat Reader to a PDF generator (generator PDF PrimoPDF and Microsoft), but in both cases, it says "the file could not be printed" and "no pages selected to print.

  The scenario above also happens if I scan a multi-page document.  HOWEVER, if I scan a single page document with the original on the glass, the scenario above does NOT.  It creates a perfectly usable PDF.

  So... to eliminate Adobe and or IE as the culprits, I put the PDF reader by default Microsoft Edge and launched the webscan using Microsoft Edge also.  When I scanned it using the automatic document feeder, it fed the document, acted like he was treating it, and the result was a WHITE page.

  The printer firmware is up to date.  I tried the old turn it off, unplug the unit, wait a while and turn it on again the solution, but that made no difference.

  I searched the forums and see reports that correspond to what I see.  Overview of all what could happen here would be appreciated.

  Thank you.

  Hi @exfordguy

  Welcome to the Forums of HP's Support.

  In General, the WebScan function is intended for diagnostic purposes and is not quite as functional as the software. If you choose not to install the full feature software and driver, you can use Windows Fax and Scan.

  If the printer has Web Services enabled, you can also go into the applications menu and use the scan to e-mail.

  Honestly, I see no reason why you are scanning via WebScan when there are better options available.

• HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines

  I tried to find an answer to this for almost a month.

  We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared.  We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.

  Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: HP Officejet Pro wireless network

  The printer when turned on, will have an open network, HP-Print-20-Officejet Pro 8620, even with the wireless turned off and connected ethernet cable. Through the HP Wizard and you are looking to set up the wireless, cannot find anything, because the wireless is turned off and that the cable is connected. The only way to cut the transmission network is power off. It interferes with other devices and is very troublsome. How do I turn it off.

  Hello

  On the printer control panel, press the HP direct wireless icon () and off HP wireless Direct. to turn off the broadcast of the printer wireless.

  Shlomi