OfficeJet pro 8620: party only Officejet pro 8620 page impression

We have the officejet pro 8620 couple. They print normally well, but we have difficulty printing a pdf with JPEG image file. all print them only the upper part of the page.

but the file can be printed from MAC without problem.

the file is also printed on officejet pro 8600 premium.

windows player and firmware are updated.

I guess the drive of printer for windows bug.

Any clue?

Hello

Thank you for using the HP Forums.

You are able to use other PDF program?

If not, can you set it to 'Print as Image' parameters ahead and see the problem is solved?

Thank you.

Tags: HP Printers

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