OfficeJet pro 8620: pen replacement

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• HP Officejet Pro 8620: My HP Officejet Pro 8620 ceased printing in Mac OS x.

  I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then he said that he is weak on cyan. Then it stopped printing because cyan has been exhausted. I bought today new cyan. I put it in and now it says "there is a problem with the printer or ink system. If the problem persists, contact HP. "I tried many suggestions for more than 2 hours. I opened the truck and looked for paper. None. When I tried to download the software, it says "something wrong with your device. Device is in an error state and cannot be reflashed because of this. Fix the problem and try again. »

  I tried to use e-print but has ended up keeping the usb connection.

  I can't touch the printer Panel because he is stuck on "Printer Failure" and no areas are in view to start other than turn the printer and the switch by unplugging the power cord. How to solve the problem? Thank you.

  Hello! Welcome to the @PBL1 forums

  I saw your post on printer failure message that you now face on your Officejet 8620. I want to suggest to look in the guide below to try a reset power and if the problem persists, please call as you would probably need a replacement printer.

  ""Problem with print head,""printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error Message appears on the printer control panel

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  All the best,

• OfficeJet Pro 8620: problem with ink

  Hello. I have nothing else to the HP printers used in my life using the computer - more than 25 years! I bought a new Officejet Pro 8620 2 years. I also bought cartridges refilled at the same time as my father died and I would need to use the printer a lot. Unfortunately, I bought ink another 3 times for this printer, when printing somewhere near 100 pages ALTOGETHER since the purchase. Problem is the printer keeps saying cartridge is not HP and damaged - should replace the HP cartridges. I've NEVER had a problem before using reloaded cartridges. Why change now? Am very close to get back to using my old computer Win XP and more old HP all-in-one printer. I have 3, and none of them has NEVER given any problems.

  Looking for help on this. Have always had confidence in HP before - don't want to lose that now. Last cartridges were new HP, but still having the same problems. Suppliers of ink have been highly evaluated with excellent reviews. Warranty expired a year ago. Haven't had extended warranty because, as I said, never had a problem with HP printers to more than 25 years.

  In addition, cellular internet very limited - and not (!) reliable. 50 miles of the city.

  Yes, I learned a LOT over the weekend. First of all, I ordered a few inkplicity.com ink. Am curious about their ink, with their 1 year warranty. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea of the chip was removable. And actually, I see on the YoYoInk cartridges that the chip is glued in place. Then, I saw a few chips ink auto reset for sale online. And then began to find a lot of links and messages and articles on the chips of HP and the problems associated with them. Like my old printers were about 2000 or so, I had never met the problems associated with the current chips.

  Now, Fuzoo has graciously agreed to replace not only the Magenta faulty cartridge (which has their 'old' piece), but will send a full order before, which was black (2) and a set of color inks. Can't get much better than this! So it would seem that I'm no longer need an explanation of why this happens - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) in the purchase of HP ONLY cartridges.

  It is a free country that is stuffed with capitalism. You'd be hard-pressed to get into any grocery store and NO search of generic items just alongside their counterparts in brand and usually for less money. You have car trouble? Generic (non - OEM) parts are available, as well as a lot of rooms refurbished. HP should remember their place in the grand scheme of things, or they will go the way of many other electronics companies. Trying to force customers to pay more for ink is bad. ... So this would increase the cost of the printers in the first place? Yes, probably. I was always ready to buy quality products when I could afford to, and HP printers had always been reliable but also easy to use. With this printer, I swore to the dang thing a lot more that I used it.

  Please, ch, make the message and ease up trying to railroad customers. Even us loyal customers for a long time "' will leave! Don't forget, we are customers of HP by "choice"!

  Problem is now solved. Thank you all for your comments!

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 button walk / stop keep flashing

  Condition:

  My Officejet Pro 8620 is about 1 1/2 years and all of a sudden it does not. (FYI: it worked again yesterday). My printer has been connected to 3 PCs in my house wireless, there is another printer (HP LaserJet Pro M401dw) in the same room connected to wifi even. Printer is plugged directly into the outlet. No attempt to replace the cartridge or install the new firmware recently.

  Location:

  This morning, I saw the power button flashes, in an unusual way, it flickered at a rapid pace, about 3 - 4 times per second. When I try to print something, the printer has not been to see the in my list of printers, so I try to touch the screen of the printer, but nothing happened. When I pressed the power button, it stopped blinking, and the HP logo was shown on the screen with a blue bar underneath. Then it was stuck there for hours. Tried the hard reset, use the tools of the firmware, connect my printer to my pc using cable, but my printer is not displayed on my pc (it is not detected by the pc, no new feature and nothing appear in "Printers and devices" when the cable is connected to my PC).

  So I unplugged the printer from the power source and wait a few hours, then reconnect the printer to the socket. The printer has started again with the power button / stop light up and the screen showing the logo of HP with a blue bar below the logo. But this time, after a few minutes, the screen is off, all buttons blink (home, help, back, wireless & power button) at a rate (about 3 - 4 times per second) fast, and after a minute or two, home, help, "back" button and stop brighter wireless (only flashing light up), but the power button keeps blinking. All the buttons and the display do not respond, press the power button / stop is unable to turn off the printer.

  I tried all possible troubleshooting methods suggested on this forum, but nothing to solve it, I hope someone in this forum can help me with this, thanks in advance.

  Hi @DenieceNg,

  It seems that the problems are on the increase, and maybe this could be related to a hardware problem with the printer.

  Here is the document of support for the power problems - printer does not turn on.

  If these problems persist, I would contact HP Technical Support because they may have additional resources that could help lead to a solution. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number are displayed.

  If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• Printer Officejet Pro 8620: officejet pro 8620 failure of the wireless card

  E-all-in-one printer Officejet Pro 8620 was strange for the past few weeks - the blue light would remain solid but nothing prints not the touch screen would not respond and it would be not closed when the power button was pressed.  Now, it has gotten worse - he sees not the wireless network (other devices work well) and prints a blank page to print the report.  I ran the printing and scanning Dr, but he did that tell me that the printer cannot detect the network.  I tried to reset to the default factory settings wireless, but it still does not detect the network.  I think that the wireless card is not (it is exactly one year and two weeks since I bought it).

  Is there a way to confirm my suspicions?  Is there anything else that might be causing these problems?  If so, how to replace the wireless card?  I worked with electronic equipment for years and I'm very comfortable, replacement of parts and components of computer devices.

  I did the factory reset and went through the installation procedure as directed.  The printer still can't find wireless network and print report still produces just a white sheet.

  I'll contact the HP Support

• HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

  I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

  I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

  Virtually everything that looks like I'm stuck on the "Draft" mode

  Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

  Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

  MNY THANKS!

  Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

  After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

  We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

  Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

  In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

  I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

  Also - I bought an extended warranty ($19) to cover the machine for 3 years.

  Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

  Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

  Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

• HP Officejet Pro 8620: Cannot parse after upgrade to Windows 10

  After switching to Windows 10, I found that I could not scan to my computer using a USB connection.  I ran HP print and Scan doctor and he said that everything was OK and I could actually scan a document into my computer using the "scan test" function of the program.  However, the normal scan would not work with the error msg 'connection to computer is lost.  So I uninstalled the current HP printer driver software and downloaded the recommended replacement.  The scan does not always for the same reason.  Still printing HP and Scan doctor said that everything is perfect with the scanner but now when I try to do a 'test' scan I get the message "HP Officejet Pro 8620 is not found".

  This same package worked for many other clients, so I don't feel the driver/software it is, on the contrary, I suspect that the question has something to do with the computer.  I'm always happy to do everything that I can to help if you want.

  I suggest running the tool (SFC.exe) System File Checker. If you do not know how, you can use the following link for instructions: System File Checker: run sfc/scannow & analyze its logs in Windows 10 / 8 / 7.

  Another thing we can do to help isolate the problem is to perform a WebScan.

  I made some screenshots for you that might help, I know that sometimes it is easier when you have a Visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless network icon and view in the menu wireless settings. Take the IP address and enter the address of a browser bar.

  In the embedded Web server, click settings

  

  On the left side, click the administrator settings

  

  You will see the following message will appear, click OK

  

  You can now select continue on this site

  

  It may take a few minutes for the next page load. You might even see get a message that says: "Internal system error", if this happens please just refresh the page. (you can tap F5 on the keyboard to refresh)

  

  Once the WebScan is enabled you can click the WebScan tab above and do a scan. Please let me know if it works or not.

• OfficeJet Pro 8620: How can I activate the message "connect the printer to HP Instant ink status update?

  Initially, I signed up for the connected HP program but had to stop when I lost my internet connection. Wi - Fi still works. I replaced my ink cartridges instant with no instant ink with new HP ink cartridges suitable. The printer works, but before each print job I have to walk over to the printer of the touch screen and press the 'OK' button to remove a warning message that States: "connect to a printer to update HP Ink Instant status.» How can I disable this message so that I can print without having to respond each time? In addition to replacing the original instant ink cartridges, I did it 'hard' printer restarts (with the switch market), tried to restore the factory settings via the touch screen system settings, turn off internet connectivity and disable all alert settings in the HP utility. Help!

  Hello @wepj,

  Welcome to the Forums of HP and thanks much for posting!

  I want to help you with the message that you get on your HP printer officejet Pro 8620 e-all-in-one to connect to the server of ink instant.

  What it sounds like, is that there have been pages printed since the last printer connected to the HP Ink Server instant. If you cancel your account AFTER the last connection of the printer to the internet, the printer have no idea that the account has been canceled.

  I recommend you contact our Cloud Services support at 1-855-785-2777 for assistance.

  I hope this helps!

  

• HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines

  I tried to find an answer to this for almost a month.

  We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared.  We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.

  Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• New OfficeJet Pro 8620 does not print PDF files

  I have a brand new 8620 and I use Windows 7. My printer prints a few PDFs but not most other PDF documents. I am using Acrobat Reader XI. The printer will print from MS Office.

  HELP, please!

  Hello! Welcome to the @lmel forums

  I have a few ideas that come to mind, I read the issue you're having with printing of PDF files. They are here!

  1. try to resave the PDF files that do not print and then try printing again.

  2. update of Adobe:

  Select help - search for updates. If a new update is available, it installs automatically.
  Once installed, you can restart a computer.
  Then try to print the PDF file.
  
  http://helpx.Adobe.com/Acrobat/KB/troubleshoot-PDF-printing-Acrobat-Reader.html

  3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

  4. uninstalling the printer software

  Restart the PC

  Reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers

  That should do the trick! Keep me abreast of the results!

  Have a great Wednesday

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: HP Officejet Pro wireless network

  The printer when turned on, will have an open network, HP-Print-20-Officejet Pro 8620, even with the wireless turned off and connected ethernet cable. Through the HP Wizard and you are looking to set up the wireless, cannot find anything, because the wireless is turned off and that the cable is connected. The only way to cut the transmission network is power off. It interferes with other devices and is very troublsome. How do I turn it off.

  Hello

  On the printer control panel, press the HP direct wireless icon () and off HP wireless Direct. to turn off the broadcast of the printer wireless.

  Shlomi

• HP Officejet Pro 8620: HP Officejet Pro 8620Print will not print oversized envelopes

  I thought I had followed the instructions allegedly simple re plug my new printer HP Officejet Pro 8620 in turn. Something to do with the connection via ethernet? I plugged it with a money USB cord.

  Then, when I tried to print something printable HP, the site does not recognize or find my printer.

  I also can't seem to print envelopes of various sizes. The instructions to keep your printer drivers on the evolution of the saying.

  Can you please help? The saleswoman of Staples said it would be easy. HAH!

  Thank you for your time and let me ride my rants. I enjoy your site and it.

  Hello

  HP pads are only available in the network connection, and no USB connection.

  To connect the printer to the network yoru connect it to your router wirelessly or through an Ethernet cable to any of the router LAN port, then you can activate printable HP.

  You must reconfigure the printer by opening the HP Officejet Pro 8620 software, and then click the utilities tab.

  Click Printer Setup and software and follow the steps to connect to a network printer.

  To set a custom size support size envelope follow these steps to configure the size within the confiugration forms your system, then the size configured support will be available in the print driver.

  You can follow these steps to set a medium size custo:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8610/8620/8630-e-all-in-one-printer-series/5367611/model/5367613/document/c03890386/

  Note that the printer supports a size order of 76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long. any value higher or lower is not supported and is not listed by the print driver.

  Shlomi