OFFICEJET PRO 8620: PRINT AND SCAN THE DOCTOR

Similar Questions

• Office Jet Pro 8600: Print and scan the doctor

  Will be to print and scan doctor run on Windows 10?

  Hi Gardener2010,

  Yes, print and Scan Doctor is ready Win10!
  Jean

• HP 8500: print and scan the doctor

  When I start printing & doctor Scan, it displays a printer that I did more.  The printer has been uninstalled 2 years ago, and there is no remaining software I know.  It has an IP address, but can't get it anywhere in Control Panel to remove the inscription in Print & Scan doctor.  How this old printer and IP address can be deleted?

  FYI - doctor Scan and Print is not software listed in the Panel, it cannot be uninstalled.  Because of this, I did a little more research and found the answer.  The culprit is ProgramData/HP/Temp/NetworkDevices / [personal information deleted]

  It is a configuration parameter (text) file that displays as long no existing printer.

  In my opinion, this refers to 2 flaws.  First of all, when uninstalling the printer HP 8500, this folder should be removed as well.  As a text file is certainly not a direct harm, except when it comes to print and scan doctor.  This leads to the 2nd edition - HP print and Scan Doctor seeks evil to this configuration, rather than a real device driver file, so he reported the HP 8500 printer as existing when there isn't.  It seems to me that print and scan doctor should know the difference between a configuration file (text) and a device driver.  Clearly if all I have is a text file, there is no such printer.

  I deleted the file and then the printer immediately disappears in print and Scan of the doctor.

• DJ3070 B611a: print and scan the doctor

  my printer HP DJ3070 B611a just stopped to connect to my network home. Windows Help (7/64) has not solved, so excited printing HP and doctor Scan. Upgrade of downloaded software, which gave (after download, install, a lot of time) gave an installation error that has not explained. Somewhere on this site I found that I had to uninstall the old software before installing upgrades. question 1: why P & S doctor can only him before the upgrade? Many programs can and do. Or at least: tell me to do.

  After that I discovered, I followed the instructions (very many steps and options) on the removal of the old software, any software called HP..., but it did not work. I tried to install the upgrade, but not over and over again. Would take a lot of time, because doctor & pajaud (> 50 MB) checks, downloads and try to install again, although he's done before. 2nd question: why he doesn't download / upgrade is already there?

  Therefore, no connection to my home network. After connection with a cable my laptop seems to recognize the printer again, although it does not show on the printers screen in Windows. And to be printed, but not for scanning.

  question 3: If, for the print connection is ok, what can be wrong with scanning (and why is this not the same connection)?

  So beware before you use the doctor: it does not help you and does not explain or for me does not clearly what he wants me to or exactly where to look.

  Is do not support my first experience with HP software problems, stable and updates: far from average. Disappointing for a leader in the software.

  Hi HermPack,

  Thank you very much for your answers!

  The name of the software of the doctor & pajaud, according to me, is HPPSdr.exe. In the meantime, to continue troubleshooting, please try the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. Turn Windows Firewall on or off.
  • Create a new user account. Management of accounts of users and connections (Windows 7).
  • Reinstall using the printer HP install wizard for Windows.

  Then run the HP print and Scan Doctor, once more to check that everything works.

  I hope that these measures are useful!

  "Please click the Thumbs up icon below to thank me for having responded."

• print and scan the doctor does not

  Hello

  My printer is hp deskjet hp990cxi

  I have upgraded to windows 10 so now using the windows driver. I tried to use print and scan of the doctor. Search printer but can't find ink levels using ink supplys comes up with the message not connected or not installed, but it has already found. I tried fix impression happens but with error on the status of the device: cleaning of cartridge (message). Access printer services, but all of the grayed out icons. If I ignore the status of device failure and try to test page it prints the test page no problem so why don't the other options work.

  concerning

  sbrobbs

  It would be the only way I found to get the printer to print without depending on the software on a Windows PC. The only other way to view ink levels effectively would be to connect the printer to a Windows XP computer.

• Print and scan the doctor

  I downloaded print HP & Scan doctor and after having extracted the files, I learned that the complete software solution has not been downloadedand as a result, I should click the software solution. I did (several times, but need me round in a complete circle! very frustrating because he was working - anyone has a solution please?) Thank you

  Thanks for getting back to me, Pete

  If you are able to make copies of the unit itself, I'd recommend a "profound" uninstall to remove completely all files of your PC printer. Once the uninstall is complete, reboot the computer and reinstall the printer again by running the installation wizard.

  Here are the steps to help you.

  I hope this will do the trick!

  • Perform a level 3 uninstall if you have an HP computer or a level 4 uninstall if you have a computer not HP.

  There are 2 ways you can run levels:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open "Computer", and then right click on CD drive and open

  3 open the Util folder

  4 open the CCC folder

  5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features: HP printer install wizard for Windows

  If the software has been downloaded and extracted to your system:

  1. Click Start and type %temp%, in the search field and press ENTER to open the temp folder.

  2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

  3 open the Util folder

  4 open the CCC folder

  5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features:HP printer install wizard for Windows

  Good luck, please let me know the results!

• Download and run the HP print and scan the doctor

  Hi all

  Learn how to download and run printing HP and doctor Scan. Printing HP, doctor Scan provides troubleshooting and resolution of the problems of the necessary tools to solve common problems you may encounter when your printer is connected to a Windows computer.

  Hope the above video is informative and useful.

• HP Officejet 8600 more print and scan problems

  Hello

  I had my HP officejet 8600 more for 2-3 years and always had problems following and just kept reinstalling the drivers as a quick fix. I am now starting a business from home and I have no time to deal with printing and scanning the questions and, of course, my warranty has expired! My operating system is OS X version 10.9.4.

  When I scan to my computer, the printer indicates "not found computer." The status of my mac is no different than when I scanned a document a few days ago! Remove and reinstall the drivers solves this problem temporarily but I want it fixed permanently.

  In addition, when printing, sometimes a page can print immediately and at other times, it may take 5-10 minutes to print even if its status is 100% full in the print queue - even once, reinstall the drivers is a quick fix but I want a permanent solution.

  Any help to solve these problems would be greatly appreciated.

  Thank you very much...

  Hello Hello!

  I thank very you much for getting back to me! Glad to hear things are working at the moment! Please take the time to click the button of "acceptable Solution", while others may see this post and they can get a fix quickly. Also if you want to say 'Thank you' click 'Bravo '. I would really appreciate one or both of these actions because it makes things easier for the new people on the Forums to get help fast.

  Have a good!

• OfficeJet Pro 8620: can not scan from my printer on my computer

  Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

  Is there a way to fix this?

  Thank you!

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  Once you have installed the software,

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)
  

  

  Hope that helps.

• HP Officejet Pro 8620: iPad connects to the printer

  My iPad 2 Air do not print to my HP Officejet Pro 8620 although my iPhone 6 prints very well so I don't know the connection Internet is good and the printer works

  Hello

  He recently lost connection or is this the first time you tried?
  
  Try to restart your iPad look - it's a simple solution that sometimes allows to restore the connection to the printer.
  
  Other things to check would be that there has been no recent changes to the wifi password.

• Printer Officejet Pro 8620: How to reset the Server Web integrated (built-in web server) on the printer Officejet Pro 8620 Pro?

  The password has been reset, but we cannot go beyond the server request the user name and password to change the other settings.  We have not had any problems to set up the printer to the computer and we are able to print and use the printer.  We just need to find EWS to change other settings.  We use Windows 7.

  Hi there @Mariko23

  Welcome to the forums,

  I understand the SAP you request a user name and password and you're looking to reset the built-in Web server to access accordingly.

  I suggest try to restore default network settings on the device, which should help you.

  On the printer, select Setup, network configuration, network by default, Yes, restart the printer.

  Good luck, I hope this helps

  

• HP Officejet Pro 8620: One side scanning instead of both sides

  Whenever we scan with the printer using ADF, ALWAYS scan both sides of the document. We want to scan only ONE side, but we cannot find any setting switching on both sides for only one party to scan. It's very frustrating because whenever we scan, we have the right page and one white. We use Adobe Acrobat and driver scan TWAIN of the model.

  Is it possible to set up the printer we want?

  Best,

  JM

  Hi @keyser2015,

  Welcome to the HP Forums!

  I see you try to do a side scan instead of the two sides, with your HP Officejet Pro 8620 on Windows 10. And I'm happy to help you!

  Each scanning program, has their own features. I'm not familiar with the use of Adobe Acrobat, so it is possible the functionality are not available in this particular scanning program. If you need help on the use of Adobe Acrobat, I would say to contact our Support from Adobe, for assistance.

  In the meantime, I suggest try using HP Scan instead and see if the option is available on the main screen to choose scan front side. If you have trouble with the HP scanning program, please try our HP print and Scan Doctor, to see if it can automatically solve the problem for you!

  Hope this information is useful and thanks for posting!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Officejet Pro 8620: OCR without scan

  I really like the feature "scan to OCR. This works remarkably well.

  Is there a way to take an existing PDF and get the OCR function withiut analyzes the PDF file?

  Thank you.

  Hi @RCP45,

  Thanks for joining the Forums of HP Support with your request.

  I understand that you use a HP Officejet Pro 8620 e-all-in-one printer with a Windows 10 PC, and you have a PDF file that you want to change without having to scan him. I would like to help with that.

  You're right, the "scan to OCR" can come in handy. There is no way to use the OCR software that comes with the printer software. If you are wanting to edit a PDF file without it first scans, there are third party software available that can help. Adobe Acrobat DC is a program that will edit the PDF option.

  I also found that you can edit PDF files in Word format if you are using MS Office 2013 or 2016. Here is a support for MS Office document that can help with this - Edit PDF content in Word.

  Please let me know if that solves the problem, or if you need assistance.

• Officejet Pro 8620 printing problem

  I am trying to print a document of 26 pages, double sided on my new printer officejet pro 8620. It prints a page aside 26-20 double ok and part prints then stops of 19 page. My windows o/s 8.1. Anyone has a solution. Thank you

  Hi Roger41,

  Welcome to the HP Forums!

  I see that you try to print a document duplex of the 26 page with your HP Officejet pro 8620, and he stops on page 19. I'm happy to help you with this printing problem!

  To get help, I'll need to know:

  1. If the printer is connected, USB, Ethernet, or wireless.
  2. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  In the meantime, please try the HP print and Scan Doctorand let me know what happens!

  I hope to hear from you and have a nice day!

• OfficeJet Pro 8620: Print borderless with Officejet Pro 8620

  Hello

  I recently bought a hp OfficeJet Pro 8620 and I'm testing now a few important functions for my business. One of them is printing without margins of leaflets in A4 format. But the problem is: even if I chose "A4 borderless" paper size and "photo paper" like paper it always prints a white border around entire page--so he is not chosen in the menu borderless printing. The flyers that I want to print all pdf format and print them with a program called "document viewer", but using another program for printing without margins such as gimp makes no difference!

  By the way: I'm (Lubuntu 16.04) Linux as an operating system, the printer is connected via usb and the driver that I use is "HP Officejet Pro 8620, hpcups 3.16.3.

  Please help me to find a solution to this huge problem, because printing flyers for my small business is one of the most important reasons I bought this printer for and I urgently need print flyers (without borders) for the weekend too.

  Thanks in advance!

  Hello everyone,

  It's me again. Yesterday, I solved the "problem".  The problem is that the image of the pdf file that I wanted to print without borders had the size 210 x 297 mm (A4), but I had to larger scale to 214.5 x 300 mm, 9 mm up to what he had the correct size for printing without margins (A4).

  Unfortunately, these strange dimensions does not exactly appear in the dialog box size media in settings print HP Tools program but rather to the dialogue of the PDF Viewer, if you select the paper type and paper size. I do not understand this, but I finally works, and that's all I wanted. In any case thanks for trying to help me!