Officejet Pro 8620 printing problem

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• OfficeJet Pro 8620: Printing problems

  I have my printer hooked up wireless and when I try to print constantly tells me that the printer is offline.  The printer is more than 6 feet from the computer and the router (which in my opinion) should be the case.

  Hi @gary125,

  Thank you for reaching out to the forums! I understand that you are getting the message that the printer is "offline". I'd love to help you.

  Please try the steps listed in this document to see if it will help: printer is offline (Windows).

  If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!

• OfficeJet Pro 8620: Print borderless with Officejet Pro 8620

  Hello

  I recently bought a hp OfficeJet Pro 8620 and I'm testing now a few important functions for my business. One of them is printing without margins of leaflets in A4 format. But the problem is: even if I chose "A4 borderless" paper size and "photo paper" like paper it always prints a white border around entire page--so he is not chosen in the menu borderless printing. The flyers that I want to print all pdf format and print them with a program called "document viewer", but using another program for printing without margins such as gimp makes no difference!

  By the way: I'm (Lubuntu 16.04) Linux as an operating system, the printer is connected via usb and the driver that I use is "HP Officejet Pro 8620, hpcups 3.16.3.

  Please help me to find a solution to this huge problem, because printing flyers for my small business is one of the most important reasons I bought this printer for and I urgently need print flyers (without borders) for the weekend too.

  Thanks in advance!

  Hello everyone,

  It's me again. Yesterday, I solved the "problem".  The problem is that the image of the pdf file that I wanted to print without borders had the size 210 x 297 mm (A4), but I had to larger scale to 214.5 x 300 mm, 9 mm up to what he had the correct size for printing without margins (A4).

  Unfortunately, these strange dimensions does not exactly appear in the dialog box size media in settings print HP Tools program but rather to the dialogue of the PDF Viewer, if you select the paper type and paper size. I do not understand this, but I finally works, and that's all I wanted. In any case thanks for trying to help me!

• OfficeJet Pro 8620: Printing of booklet with Mac

  After having bought an Officejet Pro 8620, with the promise of this feature announced, I'm disaapointed find seems impossible from the downloaded Mac printer driver print booklet. Menu grayed out in the menu choices "booklet" dropdown "duplex" in the page layout section, but no combination of settings don't seem to make it active. Booklet printing is mentioned in the manual under settings Windows, but not Mac. Indispensable for me, this feature can be enabled and if so, how?

  Hi @JAC_330,

  Welcome to the HP Forums!

  A good part of my research, I was beginning to think I was going crazy and it wasn't an option on the Mac, but I think I found the problem. The booklet option that you see is gray it seems to be due to the HP driver.

  If you install the printer using the driver AirPrint (first bullet under #4) you should then be able to select this option booklet. I was able to see it using the AirPrint driver in TextEdit.

  -What changes anything? Let me know and we'll go from there

• OfficeJet pro 8620: officejet pro 8620, error: problem with ink system

  During the initialization of the printer, after that I inserted the ink cartridges, I get the error: "X-problem with ink system... I followed the directions: "lift the latch on the print carriage, reinstall the print head and then remove the cartridges and inspect leaks." Do not use cartridges that leaks. If the cartridges are OK, re - install. After you have reinstalled, turn the printer off and then back on. »

  Well it don't turn off the printer... I get another message: "the printer initialization and the ongoing calibration.» Do not put off the printer or turn off the power during this process. »

  I repeated this process on 6 or 7 times with the same result.

  I use "cartridges Setup" he claims.

  Help, please!

  Thanks in advance...!

  Johnny

  Hi @JohnnyLee,

  Welcome to the HP Forums!

  I understand that you found the error, the problem with ink on your HP Officejet pro 8620 system. I'm sorry to hear that, but happy to help!

  I recommend going through this guide, printers HP - "Problem with print head", "Printer failure", "Ink system failure", or "0 x." r "C2."... "Displays Message error.

  If the guide does not help, please call our hotline at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Good luck!

• OfficeJet Pro 8100: Officejet Pro 8100 printing problem!

  I've been using an Officejet Pro 8100 for about four 4 years or so and, recently, he stopped printing the color MAGENTA ink cartridge.  I ran to the printhead cleaning app more app of the alignment of printhead several times; but, in vain.  I also spent cartridges; also, in vain.   By local service organizations, I was told that I might as well buy a new printer as the cost for the service could be almost the same as the cost of a new printer.  If there is no solution for my problem, I've been watching the Pro OfficeJet 8210 as an alternative.  It would be a good choice?

  Hi @elbojon1

  If you are looking to buy a new printer Officejet Pro I recommend to check this link: http://www8.hp.com/us/en/ads/ink-decisionator/overview.html

  It is a decisionator tool to help choose which printer best suited to your needs.

  Depending on how you print, you might be interested in instant ink program. It is a subscription model where you pay the same monthly price and receive replacement cartridges according to your needs. It is cheaper than buying a new cartridge every time. Here is a link for more details: https://instantink.hpconnected.com/us/en/r

  Eligible countries and the printer models are described below.

  

  

• HP Officejet Pro 8630: HP Officejet Pro 8630 printing problem

  Hello

  I have a printer HP OfficeJet Pro 8630 with two different computers connected on it. I have no problem printing from the computer that I use every day, but when I try to print from the other office, nothing happens. The second recognizes the printer and says it is connected, but it does not recognize the printer. In the meantime, I can turn around and print something on the computer to work immediately after I try to print on the other. If anyone has any suggestions, I would be very happy! Thank you.

  Hi @AdminGuy,

  Thanks for joining the Forums of HP Support for a solution to your printing problem.

  I understand that you have a HP Officejet Pro 8630 e-all-in-one printer is connected to two computers via a wireless network, the main one has no problem printing, but the printer is not responding to print jobs sent from the second PC. I would like to help with that.

  Is the PC that does not work with the printer to Apple or Windows computer, and what operating system is running?

  If it's a Windows PC, try to download and run the HP print and Scan Doctor. This tool can diagnose and solve many problems of printing software and printer.

  Please get back to me if you want.

  If it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

• Officejet Pro 8600 printing problem

  I bought my Officejet Pro 8600 on 4 June 2014. I use windows 7-32 bit, everything worked fine until June 25, when I got an error message when you try to print saying "unable to communiucate with printer. I ran out and the printer worked again. On June 27 the same message, but his time of 8 hours of troubleshooting has not solved the problem. During a clean reinstall everything if fine, green all ticks, then all at once the connection is lost, managed to print a document during this time, but then print to square 1. Sometimes the software automatically detects the Lan connection and sometimes I have to put the IP address but two methods fail after a short time. I closed my firewall, but that made no difference. Talked to my son who is a computer expert and it is strange to have the same problem with its HP printers, which it has failed to resolve yet. I am 72 years old and have reached the point of despair that nothing seems to work and I've only had the printer for 3 weeks, that I would really appreciate if you have a solution. cordially 2dx

  2DX

  You run any type of anti-virus program?

  Create a new TCP/IP port with the static IP address assigned to the printer.
  Do not use the Port of discovery of HP created by the installation of the printer driver.

• 6800 with Mac Officejet Pro Wireless printing problem

  Hello

  I use a 8600 Officejet Pro with a Mac on Mountain Lion

  He was fine and now will not work wirelessly with mac, macbook or Ipad.

  I have double connections wireless enabled and all on the same network, but will not see printer when I try and add it again.

  It works fine when connected by usb

  Any ideas please?

  Thank you

  R

  The printer is always connected to the network?  Check by going to Configuration > network on the front of the printer and network Test search and print.

  What router are you using? You've restarted it by pulling on the power cable?

• HP Officejet Pro 8620: printing from iPhone 6

  I just installed an update to my i-phone 6 - ios 10.0.2 and can no longer print.  First of all, I received a message that the printer is paused.  Now, I get a message that the printer is busy.  I can print from my laptop.  I closed my printer, reset it but without success.

  Hello
  
  Sorry to hear that you are experiencing printing problems.
  
  Try to restart your apple device - it's a simple solution that sometimes allows to restore the connection to the printer.

• HP Officejet Pro 8620: Printer connections

  I have an Officejet 8620 connected to a computer via the USB port.  It is an old computer using Win XP and is NOT connected to the internet. Which works very well.

  I would like to connect to another computer (Win 10) on the same wireless printer.  I have a wireless router connected to (and operation) the second computer.  Can it be done?  How?

  I'm sorry. Should work. Connect the printer to your wireless router and install the software on your computer. USB and wireless can co exist.

• OfficeJet pro 8610: printing problem mac Mail 8610

  Cannot configure the scan to e-mail. Installed the most recent driver. MacBook pro, OS X10.10.Scan compatible laptop. The data entered in s-t-e even with regard to the email (Comcast) which is working, checked with Comcast. Test shows constantly "Server unavailable".

  Even more bizarre! Open utility scanning HP, print selected to the computer icon. Printer and the computer detected. Message says print to work enablrdClosed window. Choosinf email icon print product previosly errors described.

  Use the printer screen chose scan to computer and after selecting my computer has been awarded an email in PDF menu. 3 pages scanned and when chose not more scans all 3 pages appeared in a single PDF document in an email ready to be sent. It seems that bugs are in the instructions, not the program.

  Len

• HP Officejet Pro 8620: Printing on card

  I have designed a note card in Word with the correct disposal 6.1 size (wide) x 8.3 (long).  My paper corresponds to the size of the layout in the printer paper tray.  When I print the card, an error message "Mismatched paper" stops the printing process.

  I have re-made the note on paper card letter by adjusting the margins but I always get the error message "Mismatched paper" when I try to print on the note card size.

  I tried also to creation of Photo to print a note card and who does not.

  How can I print correspondence on this HP 8620 cards?

  You will need to create a custom form, take a look at this link.

• HP officejet pro 8610: hp officejet pro 8610 printing problem

  I printed the Page of quality Diagnostic and see white lines through the colored target Test 3 blocks. I cleaned the print head using the menu configuration and reprinted Page diagnosis but still see the same white lines. I had to take the cartridges from the printer before cleaning the print head?

  Thank you.

  Hello

  In step 8, clean print head isn't on the physics of cleaning of the print head, but this is an internal routine that performs the printer.

  Clean print head must be performed while the cartridges are in the print head. What you did is correct.

  I suggest to replace one of the ink cartridges ink level is less than 25%., especially the colored blocks where you see white lines in them.

  If the problem persists (white lines in the sights of test 3.1), then follow the steps mentioned in Solution 8 and 9.

  I suggest getting a new printer.

  If you are in the United States, you may be equipped with an option to upgrade. Dial 1-800-474-6836

• Officejet Pro 8500 printing problem has 909

  Not blue print. have you tried the alignment and not cleaning several times, still get no blue including print quality diagnostics Page. Alignment obtained, which do not have messages. Hope it doesn't me printhead is faulty as I have had recurring problems with this machine.

  This will sound stupid, but have you checked to make sure you have blue ink? If you're here, then yes it can be a print head problem. Remove the printhead B/M and check the date on the side. If it is under warranty, then I would contact HP to get a new print head. If it is not in warranty, then I'll try to do a physical cleaning of the print head to clear which can clog the blue nozzle. Following the link are details of HP and steps physically clean the print head. Let me know what happens.

  Details of HP.
  http://goo.GL/WaHYM

  Physical cleaning instructions:
  http://goo.GL/DfroJ