OfficeJet Pro 8620: Sleep mode does not

"Sleep" mode does not work on my new settlement 8620. I tried to change the duration of sleep from 5 min. to 10 and 15, but he was not asleep yet. I tried to close and restart the unit, but that did not help. 2 times the unit did go to sleep, but then he woke up after a short time.  Any suggestions?

Hello

Fitrst ensure that the printer has the latest firmware:

http://support.HP.com/us-en/document/c04083718

More don't forget to connect its completely directly to a wall outlet and not by some power strips, surge protectors, etc.

If the same results persists, try temporary disconnect a cable from the back of the printer in order to isolate any possible cause (e.g. fax, USB cable, etc.), remove one cable at a time and to check for the difference.

I suggest starting with telephone wires, telephone line condition as example may prevent the printer from sleep remaining.

Please let me know the results,

Shlomi

Tags: HP Printers

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