OfficeJet Pro 8620e ADF jam error after firmware update

After you install the updated firmware from the touch screen of the printer, the printer restarts and now has an error that says "Original is caught in the ADF (ADF).  Open the cover of the ADF, remove and reload the original, then try again. »

I went through all the steps to clear a jam from the ADF, but the opinion is persistent.  It is not (and was not before the upgrade) in the ADF at all.  Since this coincided with the update of the firmware, my suspiscion is that the firmware has not installed properly or something.  What am I doing here?

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This problem has been resolved using the printer instead of purchase and exchange for another.  I can hardly believe that the cables are working loose within two weeks, she was detained and then broke at the exact time that the firmware update has been completed.  In any case, the problem was solved by replacing the printer.  I don't have any feedback solutions until a month after I did.

Tags: HP Printers

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