OfficeJet Pro 8625 not connected to the network - no active web services

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  OK - I found the answer on the Apple site & boy is simple: (1) remove the printer since the two machines, (2) drivers turn off 'sharing' on the host machine, (3) install the drivers on the host, (4) install the drivers on the remote computer, (5) turn on printer sharing. Voila! It's a question of the order in which you do things...

• OfficeJet 4500 does not connect to the network

  My officejet 4500 works perfectly until I have change the wireless network modem. USB connection is fine. Windows 7.  When I reinstall I don't get the option of wireless connection.

  Hi dperk8,

  Check out the video below to connect the printer to your network by using the control panel.

• OfficeJet Pro 8600 N911a not connect to the network

  Hello. I hope someone can offer a solution to my lack of connection network printers.

  I followed each step that I can find to understand why the printer is not connecting to the network. Including uninstalling/reinstalling, turn off and turn on all systems and following the steps help diagnosis HP.

  According to "the wireless network test results:

  Wireless: 'PASS '.

  Connectivity: Connected "does not work".

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  Thank you for your time.

  Hello

  Try following the steps below and check if this can help:

  http://support.HP.com/us-en/document/c02480179

• OfficeJet 4630: Says printer connected to the network, but computer says that it is not connected or idle

  I can't print to our hp officejet printer range 4630.  The printer says that it is connected to our home wireless network.  However, he said that it is inactive or not connected to the network on my mac.  The only way it will print sometimes is if I switch to a wireless network that is named the same as the printer.  AirPrint does not work.  We have a Linksys router.  Not sure if this is the problem or not.  I ran all kinds of diagnostic impressions on the printer and all say that it is connected.  I also tried to put the ip address into my web browser and it does not find the printer when it is connected to our home network.  Help, please!

  Thanks for trying my earlier recommendations. In my view, the problem you are experiencing may be with your wireless router. Normally, I would have you make sure that it is configured correctly, but you cannot access the built-in Web server.

  I want to try to set a static IP address, so we can try to get in the EWS. Please continue here: printer does not maintain the wireless connection

  A little luck? If you were able to set a static IP address, please try and access the built-in Web server. Follow the steps below:

  1. open EWS (use my earlier recommendations) printers

  2. go to the Network tab

  3. network protocols

  4. Select enable IPv4 ONLY

  Now with IPv4 enabled, you should be able to print wireless.

  If this isn't the case, you will need your router company to make sure that the multicast is enabled, Hello Protocol is enabled, mac filtering is disabled and ask them to check if there are updates the firmware for the router and the router's firewall check to make sure that it does not obstruct the communication

  The following ports are also used by your HP device and may need to be opened on your firewall configuration

  Incoming (UDP) ports are ports of destination on the computer while outgoing ports (TCP) are ports of destination on the HP device

  Incoming ports (UDP)

  137, 138, 161, 427

  Outbound ports (TCP)

  137, 139, 427, 9100, 9220, 9500

  The ports are used for the following functions:

  Print

  427, 137 161 UDP ports

  TCP port 9100

  Download of photo card

  137 138 427 UDP ports

  TCP 139

  Scanning

  427 UDP port

  TCP 9220, 9500

  Faxing

  427 UDP port

  TCP port 9220

  Installation of device HP

  427 UDP port

  Web Services

  80, 443, 5222 and 5223

  Any change? I appreciate your persistence!

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  Hey Amylou2603,

  Thank you! Exactly what I needed.

  Can you tell me if you have tried the steps that I posted in my previous answer and the results?

  You will also want to try to update the drivers for the card wireless on the laptop. You can find the drivers here: 15-n267sa HP Pavilion PC drivers. You will find them listed under network after you choose your operating system and click Next.

  There are a number of drivers here. Make sure you only download the drivers that match your exact wireless adapter. To see which card you have:

  1. Press the Windows Key + X.
  2. Select Device Manager.
  3. Expand network adapters.

  Once you have checked the map, download the appropriate drivers and run the installer.

  Let me know if these steps resolve the problem.

• Google Chrome could not connect to the network during installation...

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• OfficeJet Pro 8625: HP8625 sleep mode/wireless network connectivity

  I recently bought an OfficeJet Pro 8625 and it worked fine for a few days, with everyone in the House, being able to print wireless connection network (Verizon FIOS via an Airport base station).  However, now it won't keep (or restore) a Wi - Fi connection after going to sleep.

  I can get the printer to work, if I turn it works, then immediately print (but only one machine... If I need to print from two different computers, I have to restart again to use the second computer).

  This is the case for all computers in my house - using several OS X (El Capitan, Mavericks and Snow Leopard) and the other with Windows 10.  I tried the troubleshooting tips that I could locate, and the firmware is up to date.

  I should be able to send a document to the printer from anywhere in the House, from any computer, without walking to the printer and restart it first.  A network printer should be sprained able himself, reconnect to the wifi and print jobs sent to it, but mine doesn't.

  How can I solve this problem?

  These settings are to set up your wireless printer to stay connected to your router, wireless devices stay better connected and makes your router secure and hack proof.

  While the DHCP is convenient, devices like printers must always be assigned an IP (fixed) manually to avoid conflicts on your wireless network.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here (Windows solution 4, static IP).
  2. Or check in the printer "Auto off" is disabled the System Mode Time Out is set to zero (0) Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check the properties of your printers.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. If necessary and you have assigned a static IP address, try using auxiliary for the preferred DNS Server 8.8.8.8 and 8.8.4.4 as DNS server.
  5. Wireless printers work only on the 2.4 Ghz band.
  6. Make sure the printer is on the latest firmware by checking with the HP support site.
  7. Check all devices wireless in your home for interference. Check microwave, babyphones, phones, wireless and wireless alarm systems are a big culprit. Any of these will knock at your printer wireless intermittently.
  8. Make sure that your printer and router are at least 6 feet, independently of the other.

  In the router: (refer to the manual of your router for more information)

  1. Use a fixed wireless channel as the 1, 6 or 11, never 'auto', try channel 1 first then the rest.
  2. Set the router to 20 Mhz only or 145Mbps router function.
  3. Always use WPA2-AES encryption (personal), but you can try the "mixed" mode
  4. Disable the WPS and never use it and disable the UPnP for the security of routers. No one can hijack your system now and help with wireless connectivity (if you want to know why, research on the web).
  5. If you have a router dual band (2.4 Ghz and 5.0 Ghz bands), make sure the SSID is NOT identical, they must be different for all the bands, even for networks without comments.
  6. SSID broadcast should be enabled.
  7. Save all the settings. Food at the same time, wait 2 minutes.  Power on router wait 2 minutes.
  8. Marketing the printer and check that it reconnects to the router.

  Windows 7/8/8.1 is discovered the system on or off?

  1. Control Panel/Network and Internet/network and sharing Center / advanced sharing settings.
  2. Under home or work (current profile) / network discovery.
  3. Select "Turn on network discovery" and save the changes.

  Now last thing to do once everything above has been tried and you still have the same problem, completely uninstall and delete the printer and its software.

  Use http://www.iobit.com/en/advanceduninstaller.php and powerful Scan at the end.

  Now go back and reinstall the drivers and full software on the HP website.

  Last resort effort - if your printer has an Ethernet connection, suggest you to get some adapters line and convert your Ethernet wiring for your printer.

• OfficeJet Pro 862: Officejet Pro 8625 not print wireless

  Printer worked and printed wireless for a few months and then all of a sudden it stopped being able to print wireless.

  Everything seems correct, wireless connection, print test paper, etc.

  But when I print a word file of MS office since T430 victory 8.1 portable, the printing pool show status 'Impression' and then disappeared. In the Officejet 8625 Panel, there is a "Print report" message flashed in very shot time. Then nothing happans.

  I tried to reinstall the printer, use the HP printer help and HP print and Scan doctor, even check the status of the printer in Web Serive printer, everything looks Ok. In the embedded Web server, tools-> Magagement job-> Job Monitor, the stutas of work says 'done '.

  Any ideas on how to solve this problem?

  Hey @ziyoo,

  Welcome to the Forums of HP Support!

  I would like to help you to solve the problem that you are experiencing when you try to print from your computer Windows 8.1 wireless to your HP Officejet Pro 8625 e-all-in-one printer today. Thank you for all the troubleshooting steps you tried before reaching out for support. Right now, I don't think the wireless printing problem that you are experiencing is caused by your printer or your network connection. On the contrary, I believe that the wireless printing problem is caused by your operating system.

  Recently, Microsoft has released a hotfix to correct network printing issues in their Windows 8 and Windows 8.1 operating systems. These wireless printing problems consist of 'partial printing' and questions 'offline '. The questions seem to affect several brands and models of wireless printers. Can I have it please click here to download the fix. Once the site opens, please click on the available hotfix downloadbutton. Please follow the prompts on the screen to install the hotfix. Once the hotfix has been installed please try again to print.  If printing still does not work you need to restart your computer to allow the Hot Fix to take affect. Once your computer turns please try again to print.

  Please reply to this message with the result of your troubleshooting. Good luck!

• Windows 8 "not connected to the network" but it is, shows computers and can connect to the internet. How can I fix it

  I used the Windows 8 Pro Upgrade on a Windoxs XP pro installation.  Everything works except that the network and sharing Center indicates that the computer is not connected to a network, but it is.  I can files in front on other computers on the network (at home) and I can access the internet.  The active profile is public, although it should be private. I created this to access the homegroup during installation.

  I'm trying to get a first HD Homerun operation and if Media Center does not have any network, he sees no tuner either.

  What can I do to get this working properly.

  a. no red X

  1. I tried to download a different driver, but it didn't work at all so cancelled.  To check if it was a pilot, I bought a usb wireless adapter.  I've disabled the ethernet connection and used the wireless connection.  The results are the same regardless of which connection I use.

  2. ran every convenience store without success

  3. services were what they were supposed to be

  4 safe mode is worse.  No network connection (cannot see other computers in all), although internet is accessible

  5 start gives the same results. "You are not connected to a network" yet the computers on the network are visible and accessible top records.  Internet is available.

  I installed the software very little on this computer (just installed Win 8 last week.)

  The only installed software is software HP Officejet L7680, Brother HL5250DN & first Silicon Dust HD Homerun software driver. I'm trying to set up basically as a DVR, so very little will be on it.

  The only thing I can think is that I started with the installation of XP has been implemented using a VPN to connect to our network at work. This means that the computer should be part of the field it. Is it possible victory 8 retrieves these settings and now here's what's causing my problems? (I think that very few came from an installation of XP, but I noticed that some parameters met).

  I plan to start again and re-installed Win 8 a last ditch effort... If you can offer any suggestions on repairing this conditioin, please provide me with the best way to re - install Win 8 as a clean install (without the things I installed). I'll then make sure that the network is working correctly before installing anything.

  *************************************************************************************************************

  A follow-up for this reading. My problem was apparently caused by the upgrade of XP and usinging Dungeon files and SETTINGS. Although there are very limited items brought back an installation of XP, something is buried somewhere off network connections.

  To solve this problem, Windows 8 has a new feature called reset. This essentially Setup all over again if you choose the option to delete files. You must enter the product key again when you do this. This is a clean install.  I had to update the graphics card drivers, add Media Center back, install HD Homerun Prime, run the Advisor of cable, making the TV configuration and finally got it works as I had expected.

• Need help to set up officejet pro 8600 and scanning to the network on OSX Lion folder

  Hello

  I'm trying to implement my Officejet Pro 8600 more scan to a network under OSX Lion folder.  I have correctly set up the printer otherwise (and can scan and flown from my Mac).  I created SMB sharing as described in the documentation.  My only question is what to enter in the Web server of the printer when it asks for the network path of the shared folder.

  For example, I have the following shared folder:

  / Users/me/Documents/scans/Durable goods received

  on my computer that has name is:

  My iMac

  has an IP address:

  172.16.1.4

  wonder web server of the printer a network path (for example: \\mypc\sharedfolder) but I do not know how to translate my way above in the correct format.

  I tried the following:

  AFP://172.16.1.4//users/me/documents/scans/durable------Goods\ recipes

  but he doesn't like it.

  I also tried:

  Recipes of \\172.16.1.4\Users\bvz\Documents\scans\Durable of goods.

  Nothing helps.

  Thanks for any help or ideas!

  Hello

  First of all, make sure to install the latest firmware for the printer.

  SMBX (used by Lion sharing protocol) support added lately, and the device fails to access any forlder Lion shared with an older FW version:

  http://support.HP.com/us-en/document/c02919168

  You have shared the folder durable goods received ?

  If so, I guess the correct path would be as follows:

  \\172.16.1.4\Durable goods received

  Please let me know of any changes,

  Shlomi

• HP Officejet Pro 8625: HP Officejet Pro 8625 impossible to change the order of printing back to the front and want to change

  HP Officejet Pro 8625 cannot change the order of printing back to the front and want to change

  The Officejet Pro 8600 driver has a 'Page order' option in the driver, and it is compatible with the Officejet Pro 8625.  You can install this driver in point 8.1 of Windows as follows: first download and install the driver Officejet Pro 8600 from HP here.  When the installer asks how the printer will be connected select "ignore the connection at the moment, I'll do it later."  After that go to printer and devices, right click on the Officejet Pro 8625, printer, advanced, pilot, new properties, then select a manufacturer HP (Hewlett-Packard) and select HP Officejet Pro 8600, next, done.  Click the Officejet Pro 8625 properties, general window and in the rear upper part called Officejet Pro 8625 (or what you want the printer named...), OK.  The Page order option will be available in the Advanced Printer Options tab.