OfficeJet Pro 8625: Scan to computer & printer HP Assistant

I got a new 8625 Pro of OfficeJet and struggled with the configuration of the analysis feature.  I ran the software print and Scan doctor, who said he fixed a few problems, and now I can finally scan my computer.  However, I still have a problem with scanning the computer to the printer.  When I try to scan to the computer, there is a message on the printer screen that indicates that this feature must be enabled in the Printer Wizard.  However, when I open the Printer Wizard and click on manage the scan to the computer, nothing happens - the software simply does not.  Other selections in the Printer Wizard seem to work very well - just not this one.

Hi thanks for dogster , for getting back to me!

I appreciate you trying these steps. I know that you have reinstalled in the past, but there is a specific set of measures, I would try.

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Please let me know how it goes!

Tags: HP Printers

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