OfficeJet pro 8710: new officejet pro 8710 does not print on heavy weight paper

Just bought this printer.  It will not pick up and print paper weigh heavy, even if specifications state that this paper card stock is supported in this machine.  I see where others have had this problem and resolved with a replacement of paper with stronger Springs tray.  I don't know where to turn when technical support does not have this problem.

OK, bad give it a try.  Is there a paper differn tray that will accomidate the heavier papers?

Tags: HP Printers

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