OfficeJet pro K8600 prints not true black, or in B & W or color. Windows 7 64 bit

My digital photo doesn't have a true black black & white or color printing.  The darker areas are green / grey, regardless of the quality of the paper.

Hello CJB27,

Welcome to the Forums of HP consumer printer.

Maybe it's that the black ink is not used at all (the color ink is to 'create' black). To test this, you'll want to print a diagnostic page by:

Press and hold (power button), press (cancel) button seven
time, press (curriculum vitae) twice and release (power button).

Once you have printing, see the following article for troubleshooting (this article is for the K7000 series, but it works well enough for this problem):

http://support.HP.com/us-en/document/c01125346

Tags: HP Printers

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    So I you click on "next >" and received a message that basically says that the installation was a failure and I should try again or contact support manufacturing.

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    PART e: I found an article on the Forum of Support HP, who suggested to use the "HP Print and Scan Doctor" to solve problems. I have downloaded and installed on my PC. The program Ran. It considers the K8600 printer and I clicked to move forward. Then I get this message-

    I know by the failure of installation described in the PART C it was true - thank you for what is obvious. At this point I quit a job for a whole day solve this printer. Then... of course I click on 'Get Installer' -knowing full well it's doing nothing, most I've tried to do. Yet, I'm still as advised. Download the driver/software package. Followed the steps - even ONCE got to 5 from step 6 and hook - finally showing all the same mistakes as in PART C.

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    PART g: Now I'm frustrated beyond comprehension. It's day 2 of troubleshooting! I need to get back to work. I decided to leave the only K8600. I have to turn on the HP Officejet H470 mobile printer. I plug in the laptop - as I still need to print a working document. Windows picked it up and I got the Windows Installer popup of pilots. Got EVEN COULD not install driver message described in PART B!

    BOTTOM LINE:

    I need a printer. Printers that I have in my office are now overpriced paperweight. I don't know if it's printer problem, cord issue, Windows 7 problem or USB port problem... but I need help. So I spent all the morning writing this as detailed as possible, in an effort to last stitch to beg for help! Someone at - it still reading this? I swore if someone suggests one of the steps I've already tried... I think I'll hit the roof!

    Thank you

    Benji

    @John_Getzke

    Your last solution doesn't work anymore. HOWEVER... I have found the solution in an IMPROBABLE PLACE!

    Was this morning in Microsoft Excel and clicking on enter far into my stats in morning, and strictly out of habit, I clicked to print. It gave me an error message that I had never seen. (photo here)

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    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
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