OfficeJet Pro L7590 can print but not scan

My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

  • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
  • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
  • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
  • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
  • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
  • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
  • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

Well, except that sometimes he asked my permission to do an update then fails to actually download the update (I get the same "could not connect to content url" error message that many others reported here).

Other than that, which is slightly annoying, but doesn't really affect what anyone, everything works fine now.

Tags: HP Printers

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