OfficeJet Pro L7590: HP Solution Center

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• OfficeJet Pro L7780: HP Solution Center

  I see I'm not the only one having this problem since the day of security Windows on Janualy 4, 2016. I executed issued alerts here to support.
  Basically what happens is that I can open the Solution Center, but when I try to open either Photo or Document scan I get a gray pop saying "The HP Imaging Device was not Found" it tells you so what do I do, but all of these steps have failed.

  I noticed something is in the Device Manager, devices for imaging and printers, Officejet Pro L7700 under events, I also have this message.
  Devies Imaging ' device USB\VID_03F0 & PID_2312 & MI_00\6 & 36fd2d51 & one & 0000 also requires installation. »
  Printers 'device USBPRINT\HPOfficejet_Pro_L7700\7 & 30237294 & 1 & USB001 requires installation."

  I'm a complete novice, but for me the finger seems to be pointing to my USB drivers or control. Anyone have any ideas?

  Perhaps I should mention the printer works fine

  Thank you.

  Hi @Knocklong44,

  Welcome to the HP Forums!

  I noticed that you are unable to access certain features of your HP, with your HP Officejet pro L7780 printer solution Center. I'm happy to help with this problem!

  Please, try the following steps:

  • Uninstall the software. Uninstalling the printer software.
  • Unplug the printer USB cable.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of user accounts and connections (Windows 10).
  • Reinstall using the printer HP install wizard for Windows. (Expect that the software will ask you to connect the printer USB cable.)

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope these steps help!

• HP Office Jet Pro L7590: HP Solution Center does not recognize my printer

  When I try to open the HP Solution Center, I receive a warning tha no devices are detected and yet pints them of pinter and crystallized.

  Hello @BEARS5,

  Welcome to the Forums of HP Support!

  I would like to help you today to solve the problems of detection of product that you encounter on your Windows Vista-based computer when you try to use the Solutions Center HP all-in-one printer, HP Officejet Pro L7590. There are certainly some kind of product detection software or driver glitch that makes the error "detection". To solve this problem please can I you follow the steps below.

  If you use a USB cable connection, please unplug this cable now.

  Step 1: Uninstall the drivers:

  1. Click on the Start menu
  2. Select all programs (or programs)
  3. Select the HP folder
  4. Select your HP Officejet
  5. Select Uninstall

  Follow the instructions on the screen to complete the uninstallation of your product. After the uninstall completed successfully, please proceed to the next step.

  Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

  Step 3: Reinstall the drivers:

  1. Please click here to install the drivers for your computer
  2. Once the site opens click on the download button at the top left
  3. If you are prompted, please allow the download to run it
  4. Once the download is complete, follow the instructions on the screen to reinstall your printer
  5. Please do not connect the USB cable until the installation program invites you to

  Once the installation is complete, please open the HP Solutions Center to check if your HP Officejet is now detected and works correctly.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP Officejet Pro 6830: HP Solution Center

  It was time to replace my HP Officejet 6310 printer. I wanted to stay with the brand HP because I need to use the HP Solution Center software provided with the printer to manage all of my scan, print and fax. So, I bought the HP Officejet Pro 6830. This model does not include the HP Solution Center! It was rather the HP printer Assistant who does not have the features I need. I called HP to see which models have the HP Solution Center, but she says she does not have a list. And I can not find this software listed in the product description so that shopping for HP printers. Help, please! I need to buy a print-scan-fax HP device that has the HP Solution Center software. Here is a link to a previous HP Support Forum stating that the HP Solution Center software is not affiliated in any way with the Officejet Pro 6830 and can not detect the device of this model: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP6830-not-recognized-in-HP-Solution-C...

  I called HP technical support. The HP Solution Center 'is no longer supported"all new models.

  So here's what I can do is no longer with the HP printers:

  1. can't see up close the image I'm scanning. So, I can't crop accurately and make fine adjustments.

  2. granular scanning quality PDF. I scanned "line" or text in black and white mode and this is a resolution low resolution, despite the use of 300 dpi and brightness adjustment.

  3. limited to 300 dpi PDF.

  4. no characteristic clipping for scanning matrix photos in newspapers.

  5 JPG limited to 1200 dpi (opportunity to Solution Center with 9600).

  It seems that HP scanners provide only basic functionality. I'm go to Epson printers that use the Document Capture Pro Software and advanced features that HP has taken away from us.

• How are added to the HP Officejet Pro 8600 printing solution Center

  The center of printing solutions shows my Photosmart C5580.  No idea how to add an OfficeJet Pro 8600?

  Shlomi Hi and thanks for a quick response.

  I had hoped to add 8600 Solution Center as an HP upgrade / download link in the menu Wizard printer you mention using the icon, re - set the default printer for the "8600 Fax.

  He also changed the list of this menu screen to be only four: HP printer Asst (but does nothing when a click), Set Prefs, see what printing and the printer to customize.

  Previous menu, as you no doubt refers, had several printer features that included all submenu links functions, I used (including to scan a doc, preferences, etc.).  Frustrating...

  After uninstalling and reinstalling, tweaking, etc, I always have this quick menu by clicking on the icon of tune.  I have tried different methods of scanning as the right click on the printer in Control Panel devices, but the scanning from which lead to a horrible list of basic functions, a confusing list of formats, etc.

  Finally, I did a scan in the screen menu of the printer who made a point "scan" in the Start Menu, I right click it to pin that on the Start Menu, then created a new shortcut on the desktop with the path to him... and now the icon / printer works to get the menu scanning.  Phew!

  About the loss of the Solution Center is regrettable.  Very handy tool to do the various tasks and the refinements of a scanned document that do not exist in the limited functions / buttons on the 8600 scan menu results.

  At the same time and while I'm... To the laserjet subject large workhorse of HP LJet 1320, several other positions and all forums have problems loss of functionality after passage from XP to Win7.  I finally got all but one device works (PCL6/5th, printing on both sides, etc.), but the pilot is only 600 dpi quality close to the project, instead of the prior 1200 dpi (especially good for forms, thin fonts, etc..).  Which is just a discharge on the technology and support for the products that brought me as a customer to use HP in the first place.

  Thanks again for your reply and your suggestions.  Ready to try anything to solve the so-called reliable downloads / upgrades.

  Best regards...

• HP Officejet Pro 7555: HP Solution Center

  I'm trying to find a download for the HP for my HP Officejet Pro 7555 Solution Center, if I can do scanning.  Any help would be appreciated.    I downloaded a file from the HP customer service, but when it goes to install, it says that it is newer dated system files and stops the installation.  Thank you

  Hi @kcantrelle,

  I see that you are trying to download and install the Solution Center. You download a complete software for the printer, or have you found something online for the center of solutions specifically?

  I suggest using HP printer Installation Wizard to get the full feature software and driver that includes the center of solutions. If please download and run the Installation Wizard for Windows HP printer and let me know if this allows you to install.

  The HP printer for window installation wizard was created to help Windows 7, Windows 8, and users Windows 8.1 download and install the latest and most appropriate HP software solution for their HP printer.

  I hope this helps.

• OfficeJet Pro 8500 photo Solution Center scanning problem

  Hi, first post.

  My Officejet Pro 8500 a909a works very well, except for a strange question. Using HP Solution Center software, I can scan documents and fax very well. But, when I try to scan a photo, it ignores the analysis and the image displayed in the Panel that opens. But it is 'frozen' and I can't do anything like save, edit, print, etc. However, I discovered that if I click on the only function that works, the help button at the bottom right, the popup help screen. I select one of the choices on the left side and voila, the Solution of the center of the screen comes alive and is fully functional. In this case no matter what settings I use (resolution, etc.).

  I tried Support cat HP a couple of times, but not yet a solution. I am currently waiting for another agent in the Chat.

  Everyone has faced something like this, or someone would try to solve the puzzle?

  Thank you

  Ray K.

  Well, I tried a search and found a solution here: http://h30434.www3.hp.com/psg/board/message?board.id=Software&message.id=1876&query.id=225242#M1876

  Not perfect, because I need larger font size, but it does not work.

  Thank you

  Ray K.

  Message edited by RayK on 25/05/2009 22:58

• HP Officejet Pro 8000: HP Solution Center

  After the update of Windows of the 29/12/2015 (Microsoft Windows KB3132372) was installed, I encountered problems with the HP Solution Center (I tried to open it and it would immediately crash when he tried to open).  I uninstalled later (just the center of Solution, NO drivers or anything else, so my printer HP can still work).  I then uninstalled the update of windows above.  Now, HOW can I reinstall the HP Solution Center (given that the uninstallation of the update of windows should allow open)?

  Hello

  Download and follow the installation complete client software feature of your printer and select Add additional software, follow the software selection and check the HP Solution Center application to reinstall.

  You can download the software FRO the link below if you don't knonger have the installer saved on your PC:

  http://ftp.HP.com/pub/softlib/software12/COL31310/bi-109426-3/OJ_SF_P8000_A809_Full_Win_WW_140_408-4.exe

  In addition, I suggest KB3132372 hidding for now, otherwise it will be reinstalled shortly:

  https://support.Microsoft.com/en-us/KB/3073930

• Cannot get the HP Solution Center to load for officejet pro L7590 all-in-one printer

  Unable to get the HP Solution Center to load. Have an officejet pro L7590 all-in-one connected wireless (through the router) on my new computer Windows 8 but had to deceive it calling it a direct connection.

  I have a new computer with Windows 8.  I managed to get my HP officejet pro all-in-one L7590 printer connected and working with software downloaded from HP.  During installation it placed an icon on my desktop (the old format disktop I love) to the center of HP solutions, but when I try to open the Solution Center a message indicates that the installation is not complete.  When I try to install more software it brings back me to the orginal installation and indicates that the device is already installed.

  I want to clarify again once my choice of installation was directly connected even if it is wireless via a router.  It was the only way I could make it work.

  The Network Configuration page was just that you will find the IP address, but you have this.  It is not as important now.  Now that I've shown you a method to help you analyze let us begin the process is not easy to get the Solution Center works again.

  I was very happy to find an official document on your computer Windows 8 and the solution Center.  I think this should help you when you select your operating system on this page.  It is titled "The scanning device estintrouvable and other related errors" and will be a little better explain what you need to try to get the Solution Center to work once again, I am.

  Let me know if you have any questions concerning one of the steps here and I will do my best to answer those as quickly as possible. I do not know a few things to do if it does not, but it is certainly the best advice to try first.

• OfficeJet Pro L7590 can print but not scan

  My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

  • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
  • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
  • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
  • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
  • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
  • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
  • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

  I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

  It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

  I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

  Well, except that sometimes he asked my permission to do an update then fails to actually download the update (I get the same "could not connect to content url" error message that many others reported here).

  Other than that, which is slightly annoying, but doesn't really affect what anyone, everything works fine now.

• OfficeJet Pro L7590: Impossible to uninstall/install drivers

  I read the other posts on this problem without success.  When I try to uninstall the software from my computer hp not using the 'L4 Uninstall_", it hangs to 10/12 every time.  I tried to uninstall it in safe mode, nothing works.  When I tried to reinstall, it would fail with no error message.  I went in the observer of events, and here is the result:

  The failing application name: hpzscr40.exe, version: 14.0.304.0, time stamp: 0x500689b6
  Name of the failed module: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3
  Exception code: 0xc00000fd
  Offset: 0x00000000000238fe
  ID of the process failed: 0 x 440
  Start time of application vulnerabilities: 0x01d11d462ec05174
  The failing application path: C:\Users\Username\AppData\Local\Temp\7zS434C\setup\hpzscr40.exe
  Path of the failing module: C:\WINDOWS\system32\KERNELBASE.dll
  Report ID: d1ae1651-131c-4d83-af6d-8e20d6369653
  Faulting full name of the package:
  ID of the failed package-parent application:

  I was finally able to install the software after using my revo uninstaller pro, and go to all the places I could think of, where would be the hp software and following the "resolved" here positions.

  Hi @helpme9,

  Welcome to the Forums of HP Support!

  I see that your experiecing problems get the HP software for your HP Officejet Pro L7590 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you must be frustrated at this point, sometimes, older versions of the HP software can be tricky to remove and reinstall.

  Generally, we use the Uninstaller.exe L3, which is the built-in cleaning brush.

  Have you received the error message "the system cannot find the specified file" (hpzprl40.exe)? This error can be difficult to solve.

  Please follow these steps in the order presented.

  Clear the temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type%temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin.
  • Download the drivers here. do not run the Setup program.

  Does a L3 uninstall:

  • If you use a USB cable between the printer and the computer connection, please unplug the cable now.

  1. click on the Start menu

  2. in the box "search programs and files" type folder and press enter on your keyboard

  3. when the Temp folder opens, find the file 7z. It comes to your HP Installer package.

  4. click on the 7z folder to open it. He will not have the same folder name 7z like the one shown in the picture below, but will be similar.

   

  

   

  5. when the folder install 7z opens, click the UTIL folder to open it.

   

  

   

  6. click on the CCC folder to open it.

   

  

   

   

  7. Finally, scroll down and find the Uninstall_L3 file. Double left click on the file Uninstall_L3 to launch uninstaller of level 3 Please follow the prompts on the screen to complete the uninstallation. Restart your computer if prompted.

   

  Once level 3 Uninstall has completed successfully, please proceed to the next step.

   

  Run CCLeaner: 

  Then, I'll have to run a CCLeaner to make sure that no malicious files not present on your computer that may interfere with the installation. Can I have it please click here to access the CCLeaner. Once the site opens, select the free download button at the top. Once the download is complete please perform the Scan. It would take several malicious files find you might need to run the free Scan a few times to eliminate all that. Once completed the CCLeaner, please proceed to the next step.

  • Restart the computer.
  • Download the drivers again and install. 

  If the problem persists, please try to unlock the hidden administrator account.

  Unlock the system hidden administrator account:

  1. Type your menu keys Windows or start and in the box "search programs and files", type CMD
  2. CMD will fill as a search above, option just right click on it and "run as administrator"
  3. Once opens in CMD (command prompt), type net user administrator / Active: Yes and press entry
     on your keyboard
  4. Next, close CMD, then restart your computer
  5. When your computer is on the newspaper in the new account which should show. It will be called administrator , and you have a password on it.
  6. If your computer automatically connects to your account after reboot to go into yourStart menu, click the arrow next to 'shutdown' and choose 'switch user'. Now log in the administrator account.
  7. Under the administrator account, please click here to download the package full feature software and driver of your printer.
  8. Once the download is complete, follow the instructions on the screen to install your printer
  9. Once the installation is complete, please open the software of HP Solution Center to confirm now it, the scan software opens and works correctly
  10. If software HP Solution Center now works very well, please log out of the account administrator and return to your normal user account.
  11. Under your user account, the full-function software package and the printer driver must show completely installed. Please click on the HP Solution Center icon to confirm if it always opens correctly. If HP Solution Center opens very well please run a test scan to confirm functionality.

   

  If the HP Solution Center software works very well, you need to hide the administrator account.

   

  Hide the system administrator account:

  1. Go to your Start menu or press the Windows key and under the box "search programs and files", type CMD
  2. CMD will fill as a search above, option just right click on it and "run as administrator"
  3. CMD (command prompt) opens, type net user administrator / active: No. and press enter
  4. Next, close CMD, then restart your computer

  When your computer turns on it please test the software HP Solution Center again to confirm that everything works again according to normal.

  Posted by my colleaque X-23.

  References: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Solutions-Center-will-not-open/td-p/5117... and http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-ENVY-5640-new-does-not-work-Install...

  In addition, here is another document explains how to fix this error message: how to solve the problem of ""the system cannot find the specified file "."

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro L7590 cannot find the printer in the basic facilities and full.

  The HP solution center software has stopped working recently with my Officejet Pro L7590. The printer is connected to a wired network.  I uninstalled the software, downloaded the latest software to install driver from HP.com.  The operating system is XP. I tried to install the base and full versions of the software several times, do a full uninstall/scrub every time.  No package can find the printer.  I ran the residential network Diagnostic tool and it can find the IP address of the printer very well.  I can access the web page to printer very well.  I've successfully installed the drivers of the company and I am now able to print.  I then tried to reinstall the full version, and it would still not find the printer.  Another pc on the network is the center of Solution HP software installed and communicates very well with the printer. I tried to disable firewall Eset Nod 32 during the install and no change.  I deleted all the entries in the registry I can find for HP, but still can not get the full version of the installation of the driver to see the printer.

  What else can I try to succesfully reinstall the driver package?

  Sorry, you gave the wrong way...

  First of all if you still have Enterprise installed download and important work!

  1. uninstall all other instances of 8.3 or previous.  My recommendation would be to uninstall all software printer hp through Windows Add/Remove Programs if nothing else to start with a base line.

  2. download the Utlities "HP Software Removal Utility - IT professional use only" (don't worry, this stand-a-alone also works on computers). File name: OLProL7X00_Scrubber_8.exe

  3. Once you unpack the latter you will have a new window and down there are 5 files, you must run one at a time in this order.  Uninstall.bat, Unistall_L1.bat, Unistall_L2.bat, Unistall_L3.bat, Unistall_L4.  Make sure that each of them is complete before you begin the following.  Some of them open and close Windows Installer UN and there is a gap of about 10-15 seconds.  Some of them require you to press any key to close the window on the finish.

  4 REBOOT

  5 download if you don't have not already ch from the Solution of Driver - company it, basic features of HP software/driver-IT Professional use only (again it is ok, you want your scanner, printer, monitor, and HP Solutions software to work once again don't you?).

  6 install the filename Business Solution: OJProL7X00_enu_Enterprise_7.exe if you uninstalled all this will install without a hitch, but you may need to input manually by selecting the IP method, enter the IP address of the printer. It's where he then found my network printer, and he continued the installation.  Mine found via the method of IP but not automatic.  Finish the installation and give your computer a few minutes to finish in the bottom.

  7 reset.

  8. If you have a program that uses a scanner TWAIN as Adobe Professional, CorelDraw, etc. test your scanner.  Mine works now.  Leave the test program,

  9 download new version 8.3 software, the full version of all the 311meg of it!

  10. install this software 8.3.  You can get an error (I did) just do not send the report, but the key is the continuous software to install.  What the problem is that the software company alreadly installed a files "hp? 5. ?? "and the cant on write.  The amount of the fine. Now when you get to the point where he asks how you connect your printer, USB or wired/wireless select Wired and click OK.  This will bring you to a new screen that is simular to the last, but to the bottom is a checkbox with "continue with the installation, I'll add the material later.  Put a check mark in the box and click Next.

  Surprise! the Setup will continue installing all recommended software and complete.  Still finished once that there is still things going on in the background! then give him a few minutes to complete!

  11 restart and give a little time and you will see that the screen is the network printer and all software programs now work.

  12. the only thing I don't understand is this: the old software used to create printer drivers 2, one for the printing of paper and other fax directly in applications.  The fax printer driver is no installation/configuration in this method, but I think that the Technical Support HP can guide you through this set up if necessary.  I'll do that tomorrow as it was something that I never thought or missed until it didn't work!

  I hope this helps! It did for me!

  Joe

• HP Officejet Pro K8600: Hp Soloutionn Center

  Until I updated to Windows 10 I was always able to see my Scanjet G4050 and Officejet Pro K8600 on the Center soloution allowing me to display the printer Toolbox. However, Windows 10 post I recently lost all access to the printer. I tried to reinstall all the software for the printer, but the dvd does not work on windows 10. The printer and scanner both work fine, but I would really like to find a way to get the Solution Center to recognize my printer.

  I have a printer HP laserjet Pro 200 which I could never find a way of listening through the Solution Center.

  Is there anyway I can get the solutions Center to see all my HP devices?

  Thank you there

  Hello

  The drive is not designed for Windows 10 as it ws made be communicated before the operating system.

  Download and follow the below tool, it will retrieve the latest version of the Windows 10 software for your devicesm then you should be able to use the HP Solution Center:

  http://ftp.HP.com/pub/softlib/software13/COL50403/MP-150580-2/hppiw.exe

  Kind regards

  Shlomi

• HP Officejet Pro L7590 all-in -: print to the location of the file

  I have a HP Officejet Pro L7590 all-in-one printer.  It has recently been make me save a Web document somewhere (like my office).  Only then can I print a document from there.  Recently I was talking to someone about this and they said to try and find the option "Print to file" because it could be activated, so maybe that's my problem.  Does anyone know where this option "Print to file" is so I can try and get it printed as before?  If I go to a regular Word document, it prints very well.  Help!

  Once clicking on edit you should simply select the listed HP Officejet Pro L7500 series icon in the list, then you should be able to print.

• I have hp officejet pro L7590. the scan is blocked

  Hi, my printer is HP officejet Pro L7590 and scan it is stuck, how do I clear that? Thank you

  This page may have the info you need: http://support.hp.com/us-en/document/c02013892