OfficeJet Pro L7780: HP Solution Center
I see I'm not the only one having this problem since the day of security Windows on Janualy 4, 2016. I executed issued alerts here to support.
Basically what happens is that I can open the Solution Center, but when I try to open either Photo or Document scan I get a gray pop saying "The HP Imaging Device was not Found" it tells you so what do I do, but all of these steps have failed.
I noticed something is in the Device Manager, devices for imaging and printers, Officejet Pro L7700 under events, I also have this message.
Devies Imaging ' device USB\VID_03F0 & PID_2312 & MI_00\6 & 36fd2d51 & one & 0000 also requires installation. »
Printers 'device USBPRINT\HPOfficejet_Pro_L7700\7 & 30237294 & 1 & USB001 requires installation."
I'm a complete novice, but for me the finger seems to be pointing to my USB drivers or control. Anyone have any ideas?
Perhaps I should mention the printer works fine
Welcome to the HP Forums!
I noticed that you are unable to access certain features of your HP, with your HP Officejet pro L7780 printer solution Center. I'm happy to help with this problem!
Please, try the following steps:
- Uninstall the software. Uninstalling the printer software.
- Unplug the printer USB cable.
- Clean boot the computer. How to perform a boot in Windows.
- Disable all Antivirus programs. Disable Antivirus software.
- Disable all firewall programs. The WF of end-to-end.
- Create a new user account. Management of user accounts and connections (Windows 10).
- Reinstall using the printer HP install wizard for Windows. (Expect that the software will ask you to connect the printer USB cable.)
If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!
Hope these steps help!
Tags: HP Printers
It was time to replace my HP Officejet 6310 printer. I wanted to stay with the brand HP because I need to use the HP Solution Center software provided with the printer to manage all of my scan, print and fax. So, I bought the HP Officejet Pro 6830. This model does not include the HP Solution Center! It was rather the HP printer Assistant who does not have the features I need. I called HP to see which models have the HP Solution Center, but she says she does not have a list. And I can not find this software listed in the product description so that shopping for HP printers. Help, please! I need to buy a print-scan-fax HP device that has the HP Solution Center software. Here is a link to a previous HP Support Forum stating that the HP Solution Center software is not affiliated in any way with the Officejet Pro 6830 and can not detect the device of this model: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP6830-not-recognized-in-HP-Solution-C...
I called HP technical support. The HP Solution Center 'is no longer supported"all new models.
So here's what I can do is no longer with the HP printers:
1. can't see up close the image I'm scanning. So, I can't crop accurately and make fine adjustments.
2. granular scanning quality PDF. I scanned "line" or text in black and white mode and this is a resolution low resolution, despite the use of 300 dpi and brightness adjustment.
3. limited to 300 dpi PDF.
4. no characteristic clipping for scanning matrix photos in newspapers.
5 JPG limited to 1200 dpi (opportunity to Solution Center with 9600).
It seems that HP scanners provide only basic functionality. I'm go to Epson printers that use the Document Capture Pro Software and advanced features that HP has taken away from us.
The center of printing solutions shows my Photosmart C5580. No idea how to add an OfficeJet Pro 8600?
Shlomi Hi and thanks for a quick response.
I had hoped to add 8600 Solution Center as an HP upgrade / download link in the menu Wizard printer you mention using the icon, re - set the default printer for the "8600 Fax.
He also changed the list of this menu screen to be only four: HP printer Asst (but does nothing when a click), Set Prefs, see what printing and the printer to customize.
Previous menu, as you no doubt refers, had several printer features that included all submenu links functions, I used (including to scan a doc, preferences, etc.). Frustrating...
After uninstalling and reinstalling, tweaking, etc, I always have this quick menu by clicking on the icon of tune. I have tried different methods of scanning as the right click on the printer in Control Panel devices, but the scanning from which lead to a horrible list of basic functions, a confusing list of formats, etc.
Finally, I did a scan in the screen menu of the printer who made a point "scan" in the Start Menu, I right click it to pin that on the Start Menu, then created a new shortcut on the desktop with the path to him... and now the icon / printer works to get the menu scanning. Phew!
About the loss of the Solution Center is regrettable. Very handy tool to do the various tasks and the refinements of a scanned document that do not exist in the limited functions / buttons on the 8600 scan menu results.
At the same time and while I'm... To the laserjet subject large workhorse of HP LJet 1320, several other positions and all forums have problems loss of functionality after passage from XP to Win7. I finally got all but one device works (PCL6/5th, printing on both sides, etc.), but the pilot is only 600 dpi quality close to the project, instead of the prior 1200 dpi (especially good for forms, thin fonts, etc..). Which is just a discharge on the technology and support for the products that brought me as a customer to use HP in the first place.
Thanks again for your reply and your suggestions. Ready to try anything to solve the so-called reliable downloads / upgrades.
I'm trying to find a download for the HP for my HP Officejet Pro 7555 Solution Center, if I can do scanning. Any help would be appreciated. I downloaded a file from the HP customer service, but when it goes to install, it says that it is newer dated system files and stops the installation. Thank you
I see that you are trying to download and install the Solution Center. You download a complete software for the printer, or have you found something online for the center of solutions specifically?
I suggest using HP printer Installation Wizard to get the full feature software and driver that includes the center of solutions. If please download and run the Installation Wizard for Windows HP printer and let me know if this allows you to install.
The HP printer for window installation wizard was created to help Windows 7, Windows 8, and users Windows 8.1 download and install the latest and most appropriate HP software solution for their HP printer.
I hope this helps.
Hi, first post.
My Officejet Pro 8500 a909a works very well, except for a strange question. Using HP Solution Center software, I can scan documents and fax very well. But, when I try to scan a photo, it ignores the analysis and the image displayed in the Panel that opens. But it is 'frozen' and I can't do anything like save, edit, print, etc. However, I discovered that if I click on the only function that works, the help button at the bottom right, the popup help screen. I select one of the choices on the left side and voila, the Solution of the center of the screen comes alive and is fully functional. In this case no matter what settings I use (resolution, etc.).
I tried Support cat HP a couple of times, but not yet a solution. I am currently waiting for another agent in the Chat.
Everyone has faced something like this, or someone would try to solve the puzzle?
Well, I tried a search and found a solution here: http://h30434.www3.hp.com/psg/board/message?board.id=Software&message.id=1876&query.id=225242#M1876
Not perfect, because I need larger font size, but it does not work.
Ray K.Message edited by RayK on 25/05/2009 22:58
My Solution Center App has stopped working. I have spent at the software downloads and reloaded all software but when I click on the app it blinks and does nothing. I went to the analysis of test and the scanner works fine like the printer, it's just the application of the Solution Center, which is not work and allow me to choose a scan job. Someone at - it an idea?
Please check your history of updates of Windows 10 and remove/uninstall kb3132372
Note: Microsoft is working with Adobe now:
To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.
After the update of Windows of the 29/12/2015 (Microsoft Windows KB3132372) was installed, I encountered problems with the HP Solution Center (I tried to open it and it would immediately crash when he tried to open). I uninstalled later (just the center of Solution, NO drivers or anything else, so my printer HP can still work). I then uninstalled the update of windows above. Now, HOW can I reinstall the HP Solution Center (given that the uninstallation of the update of windows should allow open)?
Download and follow the installation complete client software feature of your printer and select Add additional software, follow the software selection and check the HP Solution Center application to reinstall.
You can download the software FRO the link below if you don't knonger have the installer saved on your PC:
In addition, I suggest KB3132372 hidding for now, otherwise it will be reinstalled shortly:
Last week, Solution Center of my printer HP Officejet Pro L7780 stopped working, even though I can still print directly from applications. But I can't use the scan feature. I uninstalled and reinstalled the driver full several times (after uninstalling using uninstall_L4, cold restarted the printer, remove the DigitalImaging registry key and delete all the files in %Temp%). The re - install seems to be okay except that when I try to open the solution Center, it happens nothing except sound.
Any ideas how to solve this problem?
Thank you for using the forum.
You can find the solution here:
Find the relevant video below that shows you how to "uninstall Windows 10 updates" and also "Hide updated" to prevent Windows to install the update in the future!
Windows 10 - How to uninstall & hide updates
Hope that helps.
Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement
Downloaded the latest version of the software for Windows 7 and the first issue was when you try to do an installation complete you get a fatal error at the 96 percent mark when she did the configuration. I looked on the web and found a lot of posts on the same problem. Then, I just uninstalled and made a gradual installation.
Main printer DRIVER installed first. Then did the functions of imaging followed by the solution Center device.
Installed everything, but when you run the solution center it says it can't open because incomplete installation.
The printer works from Windows 7.
I have an XP machine and Solution Center working on it.
Any suggestions anyone.
This thread has resolved the problem installing the software that supports the HP Officejet Pro l7780 for use on Windows 7.
The event viewer showed mistakes that network location for %APPDATA%\protector.exe is not found.
Even if I couldn't run the original installation of solutioncenter.msi to work without errors in the log file, without making any changes, which has not completely solved the problem.
Since solutioncenter, initially did not work, I decided to run solutioncenter.msi manually and look at the log file. See errors in the log file we made changes to the database with Orca solutioncenter.msi. It took us on a long road that does not initially sense that HP would put something out there that produced errors in the msi log file.
I don't know how the setup.exe uses solutioncenter.msi?
The changes that doesn't seem it to matter when you run the setup.exe file that is provided in the download.
If I used the modified solutioncenter.msi or version orginal of it as downloaded from HP running setup.exe site had no importance regarding obtaining solutioncenter work in windows 7, canceled only changes in the solutioncenter log file errors.
I had to make the following changes to the environment variables to get the full package to work, but what is strange is that I could replace the changeed solutioncenter.msi or the original solutioncenter.msi and run setup.exe, with the following environment changes didn't matter. The solution Center has worked in Windows 7 using one of the solutioncenter.exe and setup.exe.
Apparently, setup.exe does not use the MSI directely. I think that HP responses suggested that in a previous thread.
Add these entries (click new...) for the owner user variables and System variables:
In the name box: APPDATA
In the value box: %USERPROFILE%\AppData\Roaming
Run setup.exe and event viewer does not display % APPDATA % Scriptures and all work.
Thanks for all help on this.
HP Officejet Pro L7780 all-in-One
Windows 7 64 bit
Hi, I have downloaded software from HP in order to install my printer. For some reason any installation fails and I would really like to help. Step by step of my installation procedure->
I run the program "to add a series of all-in-one Officejet Pro unit
I chose the wireless connection
The program runs and find a printer 'Officejet Pro L7700' I select it and click Next
He runs the installation for 5-10 seconds, and then it says that the printer was not complete.
I ran the install several times (also after restart the printer and the computer) moved always
The connection of printers is configured properly, to the best of my knowledge.
It also print documents computer wireless. My problem is that I can't scan a document to your computer. When I choose the scan of the computer, it tells me that there is no scanning settings.
I have no idea what to do...
You can scan from the HP software successfully?
1. open the Solution Center, and then select settings
2. select scan settings
3. delete the shortcuts on the right side
4. click on the device to update, and then close the scan window
5. open again the scan window
6. add shortcuts on the left side to the right side
7. click on the device to update
8. try scan from the front panel of the printer
Until I updated to Windows 10 I was always able to see my Scanjet G4050 and Officejet Pro K8600 on the Center soloution allowing me to display the printer Toolbox. However, Windows 10 post I recently lost all access to the printer. I tried to reinstall all the software for the printer, but the dvd does not work on windows 10. The printer and scanner both work fine, but I would really like to find a way to get the Solution Center to recognize my printer.
I have a printer HP laserjet Pro 200 which I could never find a way of listening through the Solution Center.
Is there anyway I can get the solutions Center to see all my HP devices?
Thank you there
The drive is not designed for Windows 10 as it ws made be communicated before the operating system.
Download and follow the below tool, it will retrieve the latest version of the Windows 10 software for your devicesm then you should be able to use the HP Solution Center:
Recently, my HP Officejet Pro L7780 stopped printing. I uninstalled the driver and then reinstalled the driver from the HP website. Every time, when installing, I get a message that "bing bar does not work on this version of Windows. Once the installation is complete, the test page is fine but I can't print from one of the applications (e.g., WORD, Adobe Acrobat, etc.), getting an "Error printing" message, rather than each time.
I use Windows 10. The printer was working fine since I've upgraded to Windows 10 until recently.
I've uninstalled and reinstalled the driver several times as suggested on the HP website. Any suggestions on how to solve this problem.
Hello @AMNYC2015and welcome to the Forums of HP, I hope you enjoy your experience!
I see that you are having errors in the print driver. I would like to help!
I recommend to remove the cartridges ink and starting by a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.
I also recommend running the HP Print and Scan doctor.
Good luck and please let me know the results of your troubleshooting operations. If this solves the problem, click on accept the Solution below, as well as others to find the answer.
Thanks for posting on the HP Forums!
Everything that I try to print has lack of vertical lines, text or photos. Happens if I print from my computer or if I try to copy a page directly to the printer. I went through the troubleshooting page full... the ink is all well heads, all good impression. Whenever I try to run a printer align it does not end the page. Whenever I have nothing he's trying to align printer print when its done & still cannot print the entire page. Gives me an error and says to check my documataion. I checked the book with my printer & there is nothing in this whole problem.
Welcome to the Forums of HP Support!
I see that you are having problems with your HP Officejet Pro L7780 printer aligning and printing vertical lines. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I understand the frustration that this must be for you. Looks like there are two separate issues. When the printer clean print heads and not properly align itself, this indicates that there is a problem with the cartridge, the print head or the line break. For vertical lines, it is usually independent for cartridges and print heads (not being is not a print quality problem). The paper type and print settings might be the problem.
To help determine the cause have you used this document: troubleshoot print quality HP Officejet Pro L7500, L7600, and L7700 all-in-One Printer Series?
Use the document in the order will help you determine if the print heads need to be replaced. If so, please contact HP.
Please confirm that the vertical or horizontal lines?
NOTE: are not replace the cartridges and printheads for vertical streaks in a print. Instead, check the paper as directed earlier in this document, or search for a document that addresses this issue. Vertical streaks on copies can often be fixed by cleaning the scanner glass.
- L7300 of HP Officejet Pro L7500, L7600 and series L7700 each - vertical stripes, lines or streaks on Copies, faxes or scan
If you have completed all the above steps and your product still has a problem, service the product.
Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.
Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!
I downloaded and installed the complete software for the HP Officejet Pro L7780. When the software asks you to be registered and I put in the printer and the search comes back 0. I tried the name and number of the product and always keep the same result 0. When I hit enter, the recording goes, and I have this running on my computer. I can't do fill. Please tell me that there is a simple solution to this. Thank you
I solved the problem by putting an end to a process and all is good with the world.
I'm hopin that someone can help with a problem I have with my HP Officejet Pro L7780:
The printer is connected to my wireless network and all is fine with that. The problem lies in the letter from the network that it sets itself on my PC (Windows 7 Ultimate) for the card reader on the printer. It uses the same letter as a virtual cd-rom on my PC drive - and I would like the letter use printer - and not the cd-rom drive, as I have my PC configuration in a way where are grouped different types of readers. Is it possible (possibly via the Windows registry) that would allow me to change the drive letter of the network (as it seems to automatically assign them one) and keep it with this new letter rather that interfere with the cd-rom drive and denying access to him every time that Windows 7 starts?
Or otherwise disabling the function of card reader on the printer I do not use it?
Thanks to anyone who can solve this - it's driving me crazy!
I finally found a solution to this problem that works for me.
I too have an HP printer that was mapping its card slots memory on drive Z: every time I start my Windows 7 computer.
To change the map to another letter in order to release the letter Z:, I put a memory card in the printer memory card slots. I then unplugged the drive Z: printers mapping (right-click the Z: drive in Windows Explorer and choose the option to logout).
I then used the "Map network drive" option on the toolbar of Windows Explorer to map the slot for memory card printer to a different drive letter. [You must know the address (or network name) of the printer to do this: name or network \\[printer address] \memory_card (e.g.: \\192.168.1.108\memory_card). This address goes in the 'Folder' dialog to map text box. Make sure that the option "Reconnect at logon" is checked. And make sure you only select a new drive letter that is not necessary for any other thing later. Then click "Finish."
After doing this, the printer has continued to use the new drive letter to start instead of Z:, leaving Z: free for other applications.
I do not think that works above if there is no memory card in one of the printer memory card slots.
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