OfficeJet Pro more than 8500 printing: 8500 has more

I get a 'Paper jam' error when I try to print, to clean the print heads or to align the print heads.  I just replaced my ink cartridges, replaced my Printhead and still have the issue.  I tried running - Set Up - tools - clean print heads and align the print heads, but this work was cancelled cause of... .paper paper jam in the printer loads a piece whenever I try this work.

Hi Jenny,

After reviewing this issue, I would recommend giving us a call.  You can use this website to find out how to contact us in an appropriate way, based on your region:

Contact HP worldwide

Thanks for posting on the HP Forums!

Tags: HP Printers

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    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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