OfficeJet Pro X476W - missing 0xc6fd0013 message, or incorrectly installed print head not detected,

Hi, everything has been good with this printer up to a couple of days. Whist, the right kind of noises - it just stopped printing, or sometimes {in response to requests for print) spat a blank page or both.

I tried to clean the print head, but he travels just a loop and does nothing, if the wall point, deleted and reinserted cartridge, removed market turned and replaced the duplex roller, blah blah - all the usual stuff.

But... I've never seen such a script error before - this is worrying. The printer just died on me?

If so, is it possible to replace the printhead on one of them?

No indication of how to solve the problem please?

Thanks in advance...

I couldn't find a service manual for the OJ Pro x476w or the other.  It is usually the case for OfficeJet products but I was under the assumption that HP was poised to release a service manual for the X Pro series since his business are more than the normal OJ.

I also don't seem to be able to view the guide to normal use of the HPs site right now.  My hope was to search through it for clues as to how to complete the resettlement of the print heads, as there is usually a section small maintnenance included in the documentation.

Given the nature of this problem and what I heard of HP engineers that the printhead from the printer table must have a life that survives to the printer.  It is supposed to be enough printheads on eachother table backup in the case of breakdowns that users are not supposed to notice the difference.  Even through the printer is out of warranty HP may be interested in helping you with the picture of the print head.  I give them a call and see if they can offer any assistance.

Another idea would be to find a seller of parts and ask them if they have an array of replacement for your printer print head.  If they could have some instructions on how to install that you could use to reinstall your current table.  Googling autour, I was not able find parts online so this is perhaps a good reason to call HP and ask for suggestions on where to find spare parts.

Tags: HP Printers

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