officejet3830: the printer doesn't work; ink, the correct settings, acts like printing, but the result is white paper

Printer owner exactly six months and worked well.  I have not changed the settings; still has ink in the cartridge; Do a test print - no problem; the cables and all connected.  I click on print to the screen and the printer works and acts like it is printing, but the result when it's over is just blank paper.  I tried other print jobs and got the same result - white paper

I connected the cables on another computer and got the same results. What could be the problem?

Welcome to the HP Forums, I hope that you are @lesleyco,

I came across your post about the printing of the white pages of your Officejet 3830 problem, and I wanted to tender hand for help.

Try the following steps please: impressions Printer Blank Page or not printing black or color ink

If pages continue to print Virgin, contact HP to discuss a replacement order. If you experience other symptoms, let me know and I'll do my best to help.

Hit the "Accept as Solution" If we have reached a solution and the "thumbs up" to say thank you for my help.

Have a nice day

HP technical support are available by clicking on the following link:

http://h22207.www2.HP.com/us-en/?openCLC=true

(1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

(2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click the "Show Options" at the bottom right.

(4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

Tags: HP Printers

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