Officejey 8620e Pro: Officejet Pro 8620 connect wireless but not visible by any other device of

Printer was fine for 9 months.  That is, Apple devices could print using AirPrint.  Computers laptops MacBook Pro and Windows 8 were also very good.  But now printer is not visible by any device when trying to print / set up a printer.  Finally managed to do work with a USB cable, but it's not practical for all members of the family.  Have you tried:

Full power reset

Reset wifi

Updated drivers

Recycled all devices that are used to be able to see the printer.

To confirm, the printer says that it is connected to the wifi & AirPrint and wakes up when the control panel is touched.

Thanks in advance

Hello @Insightful_Chap! I'd love to help you with your Pro Officejet 8620.

I understand your description that the printer is connected to your network, but is no longer visible for your devices. Although the printer is connected, I would allows you to use the following document to solve the problem as it will guide you through the necessary steps: HP Officejet Pro 8610, 8620, 8630, 8640 and 8660 e - all-in - One Printer Series - printer does not maintain the wireless connection.

Please let me know the results of your efforts and we can go from there.

Tags: HP Printers

Similar Questions

  • OfficeJet J6450 - printer connects wireless but does not print job cable modem replacement

    Material: My printer is an OfficeJet J6450. I am running Windows Vista, current update.

    Probably triggering the event: I replaced my modem docsis 3.0 with a doscis 2.0 modem. PSI has remained the same. All other software and firewall remained the same.

    Dysfunction: After the replacement of cable modem, I found that I could print is no longer in my HP OfficeJet 6450. I would get an error in the printer window ' error - print. "  After the reboot after the publication of the initial error, I would get the error "error - sent to the printer.

    What I did:

    As a first step, I've uninstalled and reinstalled the HP software for the printer (complete package with exception of PhotoSmart and HP customer monitoring program).

    Use the connection for the network printer wizard, I entered the router password wireless to the printer. At first I don't have a connection. Then I rebooted the computer and the printer. I also returned to the default setting of network on the printer and repeated the configuration of the network. The connection was finally successful.

    The automatic test of the network page and the network printer wizard confirms the connection. Digital display of the printer and the HP diagnostic utility has also confirmed the connection. But the diagnostic utility is unable to print a test page and throw an error - "Print Test failed.

    The result disappointing:  I still can't anything to print wireless.

    ... Thanks in advance for your suggestions to get my printer back on...

    Go to start > Control Panel > printers and delete all instances of the printer.

    Then re-add the printer:

    1. make sure the printer is on and connected to your network. Verify that you can access the printer's internal web page by accessing its IP address before continuing.  Get IP address of a Test of Netowork wireless on the front of the printer (usually in the network menu).
    2. click on > start > Control Panel > printers.
    3. click on add a printer
    4. Select local printer
    5. Select create a new port and select Standard TCP/IP Port, and click Next.
    6. under device type, select TCP/IP Device. Under the name of host or IP address, enter the IP address of the printer. Click Next.
    7. Select Hewlett-Packard in the list of manufacturers and select and select your printer model. Click Next.
    If your printer model is not in the list, then select disk provided, browse the CD that came with your HP printer and select the first file begins with hp and ending with INF. click Open, then OK. Select your printer model. Click Next.
    8. If prompted, use the driver that is currently installed.
    9. He will ask the name of the printer - enter a new name or use the one existing. This will be the name of the printer that you select from other applications.
    10. we may ask you to share the printer. Choose No.
    11. the printing area of Test Page is displayed. Go ahead and print it out.
    12. click on finish.

  • 5532 ENVY: ENVY 5532 has a connection wireless but not recognized

    My printer is showing a Wi-Fi connection (the light is solid and blue).  I ran a test report and all past with a very good signal quality.  When I try to print from my laptop or iphone, I get a message indicating that the printer is not connected (on my laptop) or no airprinters (on my iphone).  Before last night, everything printed fine.  You can provide any assistance is greatly appreciated.

    Hi @shaunaB44,

    Welcome to the HP Forums!

    I noticed that you can not connect wireless printer HP Envy 5532 for your Mac OS X 10.10 Yosemite. I'm happy to help you with this problem of connection!

    To confirm that your printer hardware is working, you are able to print a test page from the printer control panel? Video: print a test page.

    You see error messages on the display of the printer?

    In the meantime, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X). And let me know what happens!

    If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

    Hope to hear from you soon and thank you for posting!

  • Computer Dell laptop connects wireless but not online

    I have a Dell laptop that I bought about five months ago. We just bought a router wireless about two weeks ago and it was working fine until a few days ago, when the internet connection is slow all day until we have reset the internet modem itself. That day, my computer wouldn't connect to the internet after a few hours of surfing on slow internet. After that reset us it, he started to work very well. Then, the next day it was working fine until it just stopped to let us browse the internet. My desktop computer that uses a USB connection wireless and the Xbox 360 with WiFi, both work. Now, I pressed my button wireless countless times, and I am connected to my network with almost full bars. Some of the software on my computer can connect to the internet, as the update of windows, but I can't use any internet browser - I use Safari, but I tried as well IE. When I look at the plan of the connection, there is a line dashed to the router from my computer, but he always says that I have full internet access. Has connectivity IPv4 and IPv6 is not. I tried to uninstall my card, but it did not reinstall rebooted once and I undid the system restore I had tried a few days earlier to pick up my internet. We also tried to connect with an ethernet cable - says there is connection, but also will not let me do anything. Also, I ran diagnostics on my cards and Windows said reset, but I still have the problem and it "resets" whenever the diagnostics are executed. IP address of my router starts with 192. I've searched and searched for answers, but nothing works.

    The new answers?

    Hello

    Try the following steps:


    Step 1
    : first of all, temporarily disable the firewall settings and security software and check if it makes a difference.


    NOTE
    : Please check you to re - activate the anti virus program after reviewing the issue.


    Step 2
    : make sure you have the latest updates and service packs for Windows Vista.

    Reference: http://windows.microsoft.com/en-US/windows-vista/Install-Windows-updates


    Step 3
    : battery Reset TCP/IP.

    To reset the stack TCP/IP go to this article and click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357

    Kind regards
    Afzal Taher
    Microsoft technical support engineer

  • Laptop can connect wirelessly, but not through cable utp to the internet. Help!

    I tried to connect my computer laptop windows 7 to the internet using a utp cable. Unfortunately, without success. Works with wireless, but in my dorm, I cannot use internet via cable. I tried to turn off the wireless, but that did not work either the comouter does not recognize that the cable is already connected. Please help me solve this problem.

    Thanks for your help in advance! :)

    I would check the cable carefully.  Sometimes, some of the wires are loose from the plug.  See if the laptop can connect to cables in other places.  If possible, the problem is with the cable and not on your computer.

    Good luck.

  • HP Envy 5640: my new printer is connected wireless but not detected by the computer

    I installed a new printer, but when you try to print, it records in PDF format instead of print. The wireless connection is good and shows the printer as the default printer.  How can I change the settings of the recording to printing?

    You are welcome.

    To enable connected HP support options, click the devices tab.  Touch the icon and enable webservices. If you have already activated webservices, touch "Print information Page."  Claimcode of the printer to add the connected HP printer. Or, if you want, call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

    http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

    I'm sure that the printer you see so-called 'Network' would be wireless. Make the default and try a test print.  If this fails, try the other being default and do another test.  Once remove you the one that is active, right-click on the printer late heading and delete it.  Worst case if that happens again call short number above.

    Have a great weekend,

  • PC won't connect wireless but with a wireless printing?

    I have windows XP and my PC won't connect wireless, but I can print wirelessly from the PC. This has happened once before, but Microsoft is not going to help me this time.

    Hello

    Please follow the steps in the link

    How to troubleshoot wireless network connections in Windows XP Service Pack 2

    http://support.Microsoft.com/kb/870702

  • XP home sp3 can use printer/sp2 vista home premium & files on a network private wireless, but not vice versa. Vista can see xp connected on the entire map, but can not do anything with the icon

    someone on this planet knows!

    XP home sp3 can use printer/sp2 vista home premium & files on a network private wireless, but not vice versa. Vista can see xp connected on the entire map, but can not do anything with the icon (it shows the IP etc. When hovered over with the mouse). tried fix & checked all the rest including the settings found on the masses of internet sites. don't think that this problem is so widespread and not final fix?. someone must know the answer. both computers have norton 360 v6. !. two computers use internet very well through the same network switch. two computers worked flawlessly again, no repairs, no reinstall, not zero other problems ever (always ran 360 and first market backup battery).

    Hello
    I recommend that you search/post this question on the link below:
    http://social.technet.Microsoft.com/search/en-us/?query=networking%20with%20Vista&refinement=112&AC=1
    b Eddie

  • Work wireless, but not Internet

    I use a WRT54G Router.  I am able to connect to my home network via the wireless but no Internet on any of my wireless devices.  It works only via Ethernet.  The firmware version is v3.01.3.  Any ideas what I did wrong?

    Hi mullahraheil, to properly isolate the problem, try changing the name of the network wireless and communication channels. Try the channels 11,9,3 or 1. Try to reconnect. If the same persists, you need to maybe do a hard reset on the device and reinstall it from scratch.

    To make the correct reset, please press the reset button at the back of the router for 30 seconds when the unit is turned on. Unplug the unit. Reinstall everything from scratch. Hope that helps.

  • My Ipad mini will not connect with my wifi at home.  Other devices are able to connect with wifi.  I repeatedly entered the wifi password, but this is not ACCEP it.  Worked very well.  I turned the mini ipad market and nothing.  Help!

    My Ipad mini will not connect with my wifi at home.  Other devices are connecting with the wifi at home.  I turned the mini ipad market a few times and nothing. He recognizes wifi but when I touch the password, it continues to request the password.  Help!  It was working fine earlier in the day.

    What has happened with your iPad since earlier today, when it worked? updated App or iOS? nothing at all

    If your iPhone, iPad or iPod touch connects to a Wi - Fi - Apple Support network

  • I have a question, I'm trying to connect my phone via bluetooth with my laptop, but I can not connect, I can not find my phone bluetooth device is a photon with sprint 4g

    I have a question, I'm trying to connect my phone via bluetooth with my laptop, but I can not connect, I can not find my phone bluetooth device is a photon 4g with sprint, if anyone can help me I appreciate it.

    Check with the manufacturer of your celllphone or Sprint to make sure your phone has this feature, and if so, what is needed to get there.  It should be in the documentation for the phone manufacturer or Sprint web site.

  • HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

    I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

    Chima.

    Hello

    First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

    Kind regards.

  • HP OfficeJet Pro 7780 connect wireless to the computer.

    The printer worked very well for about three years, and then it didn't work on the connection of the USB cable.  I plugged in with an ethernet network cable and it worked for about nine months.  Then stop working.  If I am connected with a wireless router and that worked for about three weeks.  The wireless network Test report = PASS Radio, but the Radio works = FAIL.  The wireless Assistant can never find the wireless network.  Is there a solution or has this printer reaches the end of the life of lts?

    Hello

    The wireless printer adapter is that turned bad that is the reason why it says wireless radio not working.the printer cannot be used with the usb or ethernet.

  • HP Officejet Pro 8620: Pro 8620 incoming faxes will not desktop folder

    My Pro 8620 will no longer send incoming faxes to a folder on my desktop.  How can I make him again?  All the information are in place to do this, but for the last 2 weeks, it is not.  Nothing has changed to the extent that nothing else.

    Hey @dvd57,

    Welcome to the Forums of HP Support!

    I understand that you have some problems with the fax to a folder of your 8620 e-all-in-one printer Officejet 10 Windows PC. I can help you with that.

    To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

    1. Turn the printer off.
    2. While the printer is turned off, disconnect the power cable from the back of the router for a minute and reboot your PC.
    3. When the lights come back on the router, turn on the printer.

    Please let me know if this allows fax to send to your PC. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  • Re: HP Officejet Pro 8600 Plus print but not scan

    I'm on Mac OS X 10.6.8 and recently bought an OfficeJet Pro 8600.  It worked fine for about a month, and then we moved into a new House.  Now, it print but not scan to computer.  It scans email fine.  Same problem wired or wireless.  It is said the computer Scan is not enabled.  When I try to activate scan to the computer using the HP utility, he runs for a long time and then says that the connection has been lost.

    Hi mpk1969,

    Mac OSX:

    Try the following steps.  If you want to learn more about your product, click here.

    How to perform a scan: OS X v10.8

    1. go to the HP utility to 8600 of (Preferences system, scanner open, click on the utility tab)

    2. under scan settings, click scan to the computer

    3. make sure that a check mark beside enable scan of the computer

    4. click OK in all the dialog boxes and of proximity

    5. try scan of front panel

    Follow the steps below

    1. open System Preferences

    2. Open Print & Fax

    3. in the white box under printers right-click and select Reset Printing System

    Note: resetting the printing system will remove all printers in the print queue

    4 restart the computer

    5. Open Print & Fax and then click the + to add the printer to the print queue

    6. open the HP utility, and then click Scan to computer to make sure this option is

    Try scanning the computer to the printer and let me know what happens?

    Windows:

    HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

    I would like to know what are the errors you receive?

    http://www.HP.com/go/tools

Maybe you are looking for

  • Satellite Pro A120 - how to replace the CD/DVD drive?

    Hello My DVD/CD drive does not work much more and I want to replace it, but cannot find a way how to remove it from the drive. Anyone able to help me with that? Which screws I need to remove and where? Thank you!

  • my mail doesn't work

    my mail says account failed, have tried everything I can as online and changing of prefrences I use gmail if that helps

  • 30-day wait to change the Windows Live ID on Xbox Live Gamertags?

    I've been through all the hoops with Microsoft customer service. He began by calling me and asking if it was possible for them to change my windows live id that was linked to my gamertag because the account e-mail was more active for me. They told me

  • Reference DELL demanding $80 for a share of $5.90

    Laptop Inspiron 5758 bought April 2015, had the power switch replaced under premium support Oct - 15, 2 days after the end of my premium (to July 19) support switch has not yet. Card replacement (of the power T2CVC button) costs between $5.90 and $15

  • Windows Update Failed and triggers system reboot

    Hello Every 10 minutes, the update triggers windows to restart the computer. I tried to download the updates failed, but when tried to install it, I get a message that already exist. I deleted the update history. Problem still persists. I searched th