officjet pro 6230: 6230 failing with photos pasted into word

my new officejetpro 6230 prints the word text OK but loses a part of any image pasted in Word (as if the image were big)

the 'photos' in question are getting cards

My Word is the version of MS Office 7

(everything works fine in my old Deskjet 6520)

Any suggestions?

Hi @AylestoneHash,

I have an idea! After preparing your post, my first instinct is to assume that the problem is somehow related to the driver. Now, I could be wrong, it's happened once or twice before, but I would like to test my theory. We will assign another driver and see if that fixes the problem then.

Please use the following link to useful instructions to affect other printer drivers in different Versions of Windows.

If the problem persists, you can also run print HP and the Scan Doctor because it can give us an overview of the issue. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

Source:try the HP Print and Scan Doctor for Windows

Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  • Thanks, I look forward to hearing back on your part.

    I can't wait to hear back on your part.

    Tags: HP Printers

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