OfficJetPro 8600: Printing problem

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• Officejet Pro 8600 printing problem

  I bought my Officejet Pro 8600 on 4 June 2014. I use windows 7-32 bit, everything worked fine until June 25, when I got an error message when you try to print saying "unable to communiucate with printer. I ran out and the printer worked again. On June 27 the same message, but his time of 8 hours of troubleshooting has not solved the problem. During a clean reinstall everything if fine, green all ticks, then all at once the connection is lost, managed to print a document during this time, but then print to square 1. Sometimes the software automatically detects the Lan connection and sometimes I have to put the IP address but two methods fail after a short time. I closed my firewall, but that made no difference. Talked to my son who is a computer expert and it is strange to have the same problem with its HP printers, which it has failed to resolve yet. I am 72 years old and have reached the point of despair that nothing seems to work and I've only had the printer for 3 weeks, that I would really appreciate if you have a solution. cordially 2dx

  2DX

  You run any type of anti-virus program?

  Create a new TCP/IP port with the static IP address assigned to the printer.
  Do not use the Port of discovery of HP created by the installation of the printer driver.

• HPOfficejet Pro 8600: Printing problems

  I can't use my printer as I have a print job that I can't remove. It says "delete", but in fact it does not. How can I get rid of this print job so that my other requests for printing can go forward? Thanks for your help.

  Ablanchet

  Welcome to the Community Forum of HP.

  The following may be useful:

  Cancel print jobs in the print queue

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Error message on hp deskjet 8600 - printer or ink a mistake

  error deskjet HP 8600.  Problem with printer or ink disable and back, he continued call HP.

  This was due right after the plug was pulled ONJ the printer.

  Looks like maybe a fuse or switch fall...

  any ideas appreciated... in SC. lost here.

  TKS for answer...

  Yes, we are in the same boat and the boat has a leak, hang on, until help comes.

• HP OJ 8610: printing problem

  Instalation of HP JO 8610 pro network. I can print and scan from a pc without problem aney (windows 7)
  with the 2end pc: the connection is made, I can scan, but I can't print! scan and HP print test page printed to the icoudent doctor, but I could print internal test page? I did uninstall and installation softwahre fromcd and internet hp webside. Help, please

  Thank you

  Hello @firaskhalil,

  Welcome to the Forums of HP Support!

  I want to help you solve your printing problem you feel when trying to print from your Windows XP computer to your network connected HP Officejet Pro 8610 e-all-in-one printer. I understand that you are able to print correctly on your Windows 7 computer network. I see that you can run the HP printing and the doctor without any problem analysis tool and print a test page with success over there from the Windows XP computer. You are also able to scan without any problem. With all that being said, I think that what you experience on the Windows XP computer is a driver conflict. I think that your software and network connection are quite well. That being said I will guide you through the addition of an alternative HP Officejet generic print driver. You won't lose any functionality while using this replacement driver.

  Step 1: Clear the temporary files:

  1. Click on the Start menu
  2. Check the box run
  3. In the Temp folder, type folder , and then select OK
  4. When the Temp folder opens, click the first item in the list, and your shift key on your keyboard and scroll down a few lines and click another item in the temp folder. Everything between the two points that you click on will highlight now. Select the "delete" button on your keyboard.
  5. Continue these steps until all items in the Temp folder have been deleted. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer are affected by your by deleting temporary files. A file should always be used in the Temp folder, you will get the pop up 'try again ' or 'Cancel' the point. Simply close the pop-up screen, ignore this file and proceed to remove the remaining files.
  6. Once the Temp files are deleted, close the folder
  7. Right click of your recycling bin on your desktop and select empty recycling bin

  Step 2: Download driver replacing:

  1. Please click here to download the appropriate driver
  2. When the site opens, select the download button at the top left
  3. Allow the download to run
  4. An extraction should take place once the download is complete
  5. If the installation window opens automatically, please close the window.

  Step 3: Adding a driver replacing:

  1. Click on the Start menu, then select box to run it
  2. Type %temp% , and then select OK
  3. When the Temp folder opens, find the file 7z
  4. Click the 7z folder to open it
  5. At the top of the window, you will see the path of the file bar. It may look like: Local C - users-AppData-Local - Temp-7z... drive Left click once on the right side of the bar. Everything in this bar will highlight now. Right-click on the highlighted file path and copy it. 
  6. Close the Temp folder
  7. Click on the Start menu
  8. Choose Printers and faxes (you may need to go to the control panel for this)
  9. In the Printers folder, right-click on your HP Officejet Pro 8610 and left click on Properties
  10. Left click on the Advanced tab
  11. Left-click on new driver
  12. When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right
  13. Click on disk at the bottom right
  14. In the window "install from disk", there will be a path bar. Right-click in this bar and Paste in the path to the file we copied previously.
  15. Click OK
  16. Choose the HP Officejet 8600 and click Next to complete the wizard of pilot.
  17. The title of the Properties window, select 'apply' but do not hit OK
  18. Select the general tab
  19. Rename your printer in HP Officejet Pro 8610
  20. Click OK

  Now that the new driver is added please try printing again.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• OfficeJet Pro 8600: Printer offline and HP Support for Windows 10 don't come upward

  I'm trying to scan pictures to my computer.  Have upgraded to windows 10. My printer is connected wifi.  I bring the printer in Control Panel, set up my printer and it says printer is offline.  Indications are no good they do not appear to be implemented for users windows 10. When I try to go to the hp support for windows 10, I have just a white screen.  I am very frustrated.  I can print to the printer, but he won't let me not scan to the computer, and that's what I need.

  Hi @Procats,

  Welcome to the HP Forums!

  I understand that you cannot scan on Windows 10, with your HP Officejet Pro 8600 printer. I'm happy to discuss this issue scan for you!

  Please, try the following steps:

  Check the connection of the printer on the network and troubleshoot any problems with the printer, router, installation or connection.

• 10 Windows compatible printers: printer problems after the upgrade to Windows 10

  If you're wondering what HP printers are compatible with Windows 10, see this HP support doc: Windows 10 compatible printers.

  If you re having a problem with your HP printer after the upgrade of your Windows 10 PC, printer problems after upgrade to Windows 10 could solve your problem. He treats all kinds of questions such as:

  • Cannot print after upgrading
  • Cannot parse after upgrade
  • Printer software installation & screen opens instead of HP printer Assistant
  • "HP solutions Center can not run" or "Scan is busy or in use" error with a network connected printer
  • Multiple display of printer in the HP printer Assistant names
  • Can not scan or fax with HP Solution Center after that disabling HP programs to improve performance
  • "Access denied" error change HP Solution Center print settings
  • Cannot print with a pilot integrated Windows (Africa, Asia Pacific, Europe and Middle East only)
  • Fax device are not not in the devices and printers connected to a USB printer
  • HP Printer Wizard does not open with a USB connected printer
  • HP Smart printing does not open in Internet Explorer
  • "Error-2081883401' poster during the uninstall of the printer driver.

  In the compatibility Windows 10 doc, follow these steps to quickly locate your printer:

  Click and scroll down to the section for your printer, then hold down the CTRL and F keys. When appears in the search box, type the number of printer model to automatically find your printer. TIP: find the numberof the printer. For example, if you have a HP Officejet Pro 8600 Premium e-all-in-one printer, open the Officejet section and search for "8600" instead of "Officejet 8600.

• OfficeJet pro 8600 printer-how to make this program work and installation?

  I have problems printing. I wonder how to ste it to the top and do work.

  Moved from feedback

  Original title; printer Officejet pro 8600

  Hi David,

  1. what operating system is installed?

  2. what security software is installed?

  You can go through the printer manual to know how to set up the printer and make it work.

  You can also refer to these items and check if that helps.

  http://h30434.www3.HP.com/T5/printer-all-in-one-install-setup-e-g-Windows-8/How-do-I-install-printer-software-on-HP-OfficeJet-Pro-8600/TD-p/1123283

  http://h30434.www3.HP.com/T5/forums/SearchPage/tab/message?filter=labels%2Clocation&location=Forum-Board%3AInstall&q=OfficeJet+Pro+8600+printer

  Let us know if you need assistance with any windows problem. We will be happy to help you.

• My HP 8600 printer still print unwanted crafts pages

  Why my printer HP 8600 printing always unwanted and unsolicited color crafts pages? How can I stop this using my ink?

  Hi Lindamacf,

  I checked the FAQ on Print Apps and at the request of delivery print Apps and it is said that HP does not send prints unsolicited client printers.  So that being said, it looks like all you need to do from HP paper is follow these steps, and it should solve the problem:

  Follow these steps in the order presented to cancel and delete a scheduled delivery printing application.

• OfficeJet pro 8600 print a single vertical black line when using the charger

  OfficeJet pro 8600 print a single vertical black line when using the charger

  Hi @realestatejeann,

  I see that you have found one black vertical line when using the ADF. With a few steps, we should be able to solve this problem.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  Here is a document for the cleaning of the glass Strip and the underside of the scanner cover.

  Vertical stripes, lines or streaks on Copies, faxes or scans.

  If you need help, let me know.

  Good day!
  Thank you.

• HP Officejet Pro 8600: Printer does not print in color

  I just got the color cartridges refilled at Costco. Now, my printer does not print in color.  I printed out a diagnosis and cartridges are showing that they are full.  The actual color of magenta is a deep rose, so I know that some of the magenta is crossing. Cyan (blue) and yellow printed black on diagnostic tests.  I know that Costco filled cartridges with the appropriate color because I can see the color on/in the cartridge.  Suggestions on what to try? I bought the printer on January 27, 2013.

  Hi @monitons,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8600 printer will print correctly since fill you the ink cartridges. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you are experiencing.  It seems that there is a problem with the print head or ink cartridges.

  To determine the cause, I would like to use this document:

  • Fixing poor print quality

  If the problem persists, I suggest you try a new complete set of ink cartridges.

  How many times have you filled out the ink in these cartridges?

  TIP: Reloaded cartridges can stop functioning over time, if the nozzle one chip or ink is damaged.

  Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet 8600 printing blank envelopes

  SW: Windows 8 Pro 64-bit, office 2013

  My new OfficeJet Pro 8600 prints empty envelopes. The diagram in the feeder indicates that the envelope should be centered on the length, face down. Word indicates contrasting, face down but positioned on the left side on the status bar. In Word, you can adjust the Center parameter.

  I have tried every combo and my printer goes through the motions and an empty envelope out.

  The people of HP support told me to return the printer even after I explained to him that it is a widespread problem. I suppose that technicians in India have Google. As I do support me I can tell you it's the laziest answer when it comes to troubleshooting. They did not yet offer another suggestion - just that my printer is broken.

  HP must spend a fortune on items returned if it's the first line of defence standard reply. Maybe if they hired professionals trained in this country, they might even do save a bundle on all of these declarations of erroneaous! Hey - what a concept - trained from people might actually be a good idea!

  Any suggestions to stop other than the purchase of HP products? Thank you very much!

  Hi, try the following.

  In the 8600 printing preferences, select "Paper/quality" and then under "Paper size", select "envelope #10".»
  Apply the changes and exit.
  In Microsoft Office Word.
  Select the envelopes are centered in the taskbar and select the envelope size #10.

  A reminder to make sure that the 8600 firmware is up-to-date.

• OfficeJet Pro 8600 - Print margins are off, slow and noisy printing

  I have problems printing my printer HP Officejet Pro 8600. When I am able to print the process is extremely slow and the printer made a lot of noise before and during printing. In addition, the margins are off compared to those on the document itself. The left margin is so great that it is cut a part of the document on the right side. I tried to unplug and restart the device and it is set back to the factory, but the questions remain. I printed a test page and it looks good, but speed, noise and margins continue to be a problem. How can I fix these problems?

  Thank you!

  What you mentioned, it seems that something is happening with the material. Here are two links to try to fix it, please choose the one that corresponds to the computer you have

  Slow printing in Windows: hardware issues

  Slow printing in Mac OS X 10.4 and later versions: printer problems

• HP 8600 printer range is found on the network after you have installed the Dymo printer for processing of credit cards

  HP 8600 printer range is found on the network after you have installed the Dymo 450 Turbo printer for processing of credit cards

  Hello Christina,

  1. What is the IP (Internet Protocol) address, the subnet and default gateway of the printer?

  2 have you tried to Ping to the IP address of the printer?

  Reset the printer can help get the problem solved.

  Perform the steps mentioned below to get the address of IP(Internet Protocol), subnet address, and default gateway.

  a: Type CMD in the search box start and press ENTER.

  b: now, type Ipconfig/all and press ENTER.

  Proceed as for Ping to the IP address of the printer.

  a: Type CMD in the search box start and press ENTER.

  b: type PING (IP address of the printer) , and then press ENTER.

  Reset the printing system:
  a: Go to System Preferences > Print & Fax
  b: Right (or control), click inside the box that lists your printers and select Reset Printing System.

  WARNING- This will remove ALL your printers!
  c: Select the sign more to add a printer. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  Click on the link mentioned below as reference.

  http://Windows.Microsoft.com/en-in/Windows7/install-a-printer-on-a-home-network

  Note: "Check the title that reads" set up a network printer "

  Answer please if you have any questions.

• hp 8600 printer cannot be contacted over the network and the printer is not enabled.

  hp 8600 printer cannot be contacted over the network and the printer is not enabled.

  the HP software installed on the PC on the floor. Print wireless from PC upstairs and the PC in the basement on the network for the last month up to yesterday

  Now to receive above - two error messages cannot be contacted ove RL network and the printer is turned off.

  Reality - the printer IS on and the PC on the floor can print to the printer.  Network on the printer symbol says it is connected to the network.

  a reason any PC in the basement all the cant suddenly find the network and the printer?

  Hello

  The first thing I would do is follow step 6 in this document to set a static IP address: http://support.hp.com/us-en/document/c02817031
  When it askes for the DNS information, enter in Google DNS. Preferred DNS = DNS Alt = 8.8.4.4 8.8.8.8

  This could increase the stability of the network connection to the printer downstairs.  If this does not help, let me know what OS is on the computer causing problem, because that could cause a problem?  Other than that, you can check the quality of the signal you get form the network and see if this can be a problem.