Often fingerprint reader stops working after laptop wakes from sleep (Pavilion dv6)

I am convinced that the fingerprint reader is fine. There must be a problem with the driver may, something inconsistent with a recent update of the Windows 7 software?

The scenario:

  • Laptop works very well.  I put on standby when I'm done and use the mousepad to wake him up.  LED fingerprint reader blinks, and I can drag my finger to log on.
  • At one point, after a few times to put the laptop to sleep and wake, the fingerprint reader does not.  No flashing.  I slide my finger and the player does not respond at all - is not yet tell me that there was a bad reading.
  • If I login and log back in again, no change. However, if I do a reboot, everything is fine - the fingerprint reader works again.

I watched over and over again for new drivers and installed.  Nothing seems to affect this scenario.   Unfortunately, this has started to happen about 9 months ago () and because of the sporadic nature of it, I was not attentive enough to know the 'precise' point in time when it started happening.  My instincts tell me that there was some sort of update software/driver along the way which is originally the fingerprint reader not do not work right.  I hope HP continues a relationship with these companies to fingerprint reader and can transmit these questions so that we can do a software update.  But... I don't know if it has been abandoned.  My laptop is still under warranty, but it would be ridiculous to send in just this problem.

I hope that someone has heard of this on the dv6 and may know a solution.  Thank you!

My system is a HP dv6-6145dx.  I am running Windows 7, with the latest updates.  The integrated fingerprint reader works on HP Simple pass 2011 v5.1 and Validity Sensor driver 4.3.205.0 version.  When I try to launch the Simple passage interface, it loads the database, but then the application disappears.  I tried to uninstall and reinstall the software, but makes no difference with the issue, I noted.

"If you keep an open mind, life will give you more opportunities."

No problem, I am completely I shouldn't bother with Pass Simple version 8.  I advanced and installed version 6.  I did not yet get no joy, so I did a little more digging and found one more late Validity Sensor driver, version 4.3.304 (not noted in the list of update driver for my laptop model).  IT WORKED.  I can now go into hibernation and the fingerprint reader remains functional when the system is out of hibernation.  Previously, it was pretty much guaranteed became disabled.  So... it looks that my problem is now solved.

Tags: Notebooks

Similar Questions

  • Pavilion dv6: fingerprint reader not working after update to Windows 10

    Hello

    Recently, after the update to Windows 10 fingerprint reader works just on my Pavilion dv6. I tried other methods I found on the forum, and I'm looking for a driver get the fingerprinter reader to work. I tried to download HP SimplePass (which has been removed from my PC by updating the operating system) in the hope he would get my fingerprint reader to work, but no luck.  I also looked in the settings (in Device Manager) for biomeric devices, and I found a driver with an exclamation point, indicating it wouldn't work. So, right now, I need a solution to get my to work on a fingerprint reader.

    Thank you

    Nathalie

    Hello @Nikil1503,

    I don't know that if you follow exactly the documents there will be no problems. It will be a good learning experience!

    After the return to let me and the community to know how it goes.

    You're welcome, have a great day!

  • Fingerprint reader, stop working Please HELP

    Help! I tried making these forums, and nothing has worked.

    My fingerprint reader worked fine this morning when I registered in windows.  A few hours later, it just stopped working.  HP Simple pass seems even not recognize more.

    I tried to restore my system.  Did not work.

    I tried to reinstall the driver for the HP fingerprint reader.  Did not work.

    Biometric devices do not even appears in my device manager.

    I'm stuck, and I would really like to have it working again.  Any help would be GREATLY appreciated.

    I have a Pavilion dv6.

    Model #: A3E82AV

    BIOS: F.26 - 03/04/2013 (0790100000205710000620100)

    Windows 7 Home Premium 64-bit

    Thank you

    You did not state your OS: assuming that Windows 8-64 bit

    HP Pavilion dv6t-7000 CTO Entertainment Notebook PC drivers & downloads

    Assuming that you are on the last SimplePass HP as indicated on your website-

    It's important and where it should be:

    sp61399 HP SimplePass V6.0.100.272 Win7-8

    NOTE: This version works on Windows 7 AND Windows 8

    ==================================================================================

    When you say that you have reinstalled the HP driver,

    • You download and install the driver from your Web site?

    Validity sensor driver:

    sp58900 validity sensor V4.4.234.0

    ==================================================================================

    You could try the following:

    Specifications - power reset to solve Hardware and Software issues-Non-removable battery

    OR

    Laptops - power reset to solve hardware and software - removable battery

    Power reset cannot tell the difference between drivers - it does not analyze a driver before applying.

    EXAMPLE:

    • If the driver on the disk is the wrong driver before rebooting, it's always the wrong driver after the reset.
    • If the INSTRUCTIONS of the driver are tangled, messed up, missing or damaged, then the reset may solve the problem.

     

    Why a power reset works to solve some problems:

    The power reset does not install anything on your computer, it does not remove anything from your computer and reset does not "alter" on your computer.  Your data and programs remain as they were before the reset has been applied.  Reset runs the old instructions and makes the computer go to the operating system on drive to get new instructions.

    Why a power reset does not work:

    If the problem is more than a simple tangle, if 'good job' on the computer is not good enough - in other words, you need an update, a new driver, or there is a problem that can not be "unraveled", then reset won't work.

    If there is a hardware problem power reset will not work.

    ===================================================================================

    If no joy:

    Assuming that you can see at least now the validity sensor driver in Device Manager > biometrics

    Then

    • Download the Driver of your validity sensor:

    sp58900 validity sensor V4.4.234.0

    • Open Control Panel > Device Manager > open biometric devices >
    • Right click on your validity sensor driver > Uninstall (check AND delete)
    • Reboot the laptop and connect
    • Install the downloaded Validity Sensor driver
    • Reboot the laptop and connect

    ====================================================================================

    A suggestion:

    Do not skip the requested reboots...

    Good luck!

    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

    See a Post that is useful, makes you smile, or who teaches you something you didn't know?

    Your HP Experts are here to help.

    Click on the star of congratulations!  It's a big 'thanks' for the author.

    Solved?  Click this message 'accept as Solution' to help others to find a solution.

    Year of 2012 2013 snake Dragon

    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

  • HP Envy 17 j015eo: fingerprint reader not working after update

    So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

    @Nicolaj123dk

    System:

    HP ENVY 17-j015eo notebook PC

    Eagle Driver validity sensor:

    File name: sp63418.exe

    (26.2 MB)

    Program HP SimplePass current (up-to-date):

    sp76923 HP SimplePass V8.01.62has 32/64 bit W7 - W10

    Nicolaj123dk wrote:

    So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

    Comment

    • The Eagle sensor recommended is actually suitable for Windows 8.1 (and 8); the driver works in Windows 10.
    • The program supported the series 8 HP SimplePass is evaluated from Windows 7 to Windows 10.

    IF you were using previously series 6 HP SimplePass (any version of HP SimplePass 6.x):

    • It is time to move as a result of program series 8 HP SimplePass supported.
    • Even if you have an export of your webcards (Web sites / passwords) of this older version of SimplePass, you can use file .tsd (import) series 6 in series 8 HP SimplePass.  The two sets of program are NOT compatible.  There is no program of conversion of encryption between the two programs.
    • When you switch to the supported HP SimplePass version, you must create a new database of your Web sites / passwords.   This means you must create all new connections to fingerprints.
    • The new export file "webcard" is called the vault to series 8 HP SimplePass program.  The suffix of the file is ".opi".  The export process is similar to the old SimplePass program; you export your vault entries from within the SimplePass program to the file .opi.  The file is encrypted - keep - the in a safe place.

    Help, suggestions and examples:

    HP SimplePass upgrade instructions

    Read the first page: Dragon Document guidelines

    Before performing any advice given here (or unfortunately), verify that you can connect to your computer using your password.

    Optional:

    Create a style admin with a password for the local account that you can use to connect to your computer if the need arise (everything happens on the side).

    See the Section:

    • Shelter account -Solutions for access, account administrative secondary

    In the document...

    Procedure - updated / (install HP SimplePass Re)

    Start by creating a Restore Point

    See Section

    1. Create Restore Point

    If you have installed any version 6 HP SimplePass

    • Uninstall the program from HP SimplePass version 6.x of programs and features >
    • Restart the computer and log in

    If the installed validity sensor driver is courses (as recommended):

    1. Uninstall your driver Validity Sensor in the Device Manager (do not remove) >
    2. Restart the computer to enable the driver to reinstall

    See Section

    1. Reinstall the existing fingerprint driver
      • Option 3 is to install the driver in Device Manager
        • Method 1: Reinstall the existing driver

    --------------   OR ----------------

    If the installed validity sensor driver is exceeded (old):

    1. Download driver validity Eagle
    2. Uninstall the existing driver from the Device Manager AND check the box to delete the driver >
    3. Close all programs >
    4. Shut down the computer > seconds >
    5. Start the computer and log on >
    6. Install the downloaded driver

    See Section

    1. Reinstall the fingerprint driver
      • Option 3D remove the driver from the Device Manager and install

    Then, check / adjust the settings to logon Windows 10 (fingerprints).

    See Section

    • Order of events is important
      • Logon Windows 10- Connection options

    If you have not already done after the Windows logon is (still) works, it's time to install HP SimplePass.

    See Section

    1. (Re) Install HP SimplePass software
      • Install the software Series 8 HP SimplePass

    When you see a post that helps, inspires, gives a cool idea.

    or you learn something new, click on the Thumbs Up on this Post.

    Fixed / responded? Click on the accept as Solution to help others find answers.

  • HP envy 15: fingerprint reader stopped working

    F-Reader has suddenly stopped working.

    Please guide.

    Kind regards

    Dieudonné

    Hello @tousif18,

    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

    I read your post about the fingerprint reader and wanted to help you!

    For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
    How can I find my model number or product number?

    In the meantime, have you recently installed updates?  Have you tried to perform a System Restore, to define the notebook to its previous working state?  You can also try to review the following document and let me know how it goes:

    HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

    Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

    Have a great day!

  • Fingerprint reader not working after hibernation

    Does anyone else have the problem of the fingerprint reader does not work after hibernate? It is an intermittent problem, happens all the time, but frequently. Out of hibernation, it flashes, move my finger, nothing happens, flashing stops and the drive does not work after that. I have to enter my password of Windows and it does not work for all Web sites. Must restart to re-engage the drive.

    I'm on Win 7 Home Prem 64 bit with the latest drivers for the fingerprint reader and last update for Authentec software.

    So, here is the solution (s) found by Pokey and me:

    Option 1:  Computer properties, Device Manager, biometric devices, validity sensors, properties and the power management tab, uncheck the box "allow the computer to turn off this device to save power".

    Option 2:  Try deactivation and activation of the 'Credential Manager' service by going to control panel, Administrative Services, Manager tools of credentials.  Even if the credentials manager status is "started", stop the service credentials manager and restart it. Find more information here: https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx

    Option 3:  Do both.

  • Fingerprint reader not working after update

    I have updated to iOS 10 and now my fingerprint reader will not work. I have a 5 s.

    You may need to setup it upward > ID use touch on iPhone and iPad - Apple Support

  • Fingerprint reader not working after IE10 update

    Hello everyone,

    Have you had recent problems with your fingerprint reader?

    Do you have the version 8 for Windows or Internet Explore 10.

    Your software SimplePass stopped you asking if you want to store the log information?

    There is an update of the software SimplePass and is for Windows 8, but it also upgrade problems helps to internet explore 10.

    Here is the link for the update. I hope it's useful for you.

    I hope this is a useful link!

  • Fingerprint reader not working after upgrade to win 8

    HP Pavilion DV6T

    Product number: WW142AV

    Operating system: Microsoft Windows 8 (64-bit)

    I upgraded to WIN8 pro to Windows 7 home premium, a few days ago.  Now my fingerprint reader is no longer lights up or scan my fingerprint.  I checked the driver in Device Manager and it says that the driver is up-to-date and that the equipment is working properly.  I also downloaded the latest update of the software Simplepass Win8, but it does not help.

    Nevermind, I found a good solution to the KingsRook14 user on a microsoft answers forum.  It worked for me!

    Validity for WIN8 sensor fix

  • access keys stopped working after the upgrade from vista to windows 7 Professional,

    keyboard shortcuts no longer works after upgrading vista to windows 7 Professional, I have a desktop hp, 64 bit, and use of wireless, my keys, i.e. hot keyboard.  have been, key, key club hp, search key email, help key, eject the dvd buttons, stop, play, etc. before keys do not work, THE VOLUME BUTTON SLEEP MODE KEY ŒUVRES WELL, Please HELP, HP AND MICROSOFT will not HELP ME, ILS ARE SAYING what CALL HP, HP SAID CALL MICROSOFT, SO No. MORE MICROSOFT or HP for ME ANYMORE ITS APPLE MAC TIMES, THANKS IN ADVANCE

    You need a version of Windows 7, the keyboard drivers for your HP computer model.  Go to Support & drivers HP to start site. Boulder computer Maven
    Most Microsoft Valuable Professional

  • DELL Inspiron N5110 does not stop and does not wake from sleep

    Hello.

    I have Dell Inspiron N5110, who cannot stop it in Windows 7 or Ubuntu Linux. Specifically, I started Ubuntu Live from CD to eliminate the possibility that the problem is in Windows 7. Stop in Ubuntu does not work either. This proves that the reason for not an application in Windows that remains suspended and does not allow the laptop to close.

    The laptop computer may not wake after sleep or either Hibernate.

    I tried all the solutions that advised you to all the other people in the forum who have the same problem.

    1. the laptop cannot stop mode safe either.

    2 may not stop even after clean boot Mode - all services disabled and all package disabled Startups.

    3. I haven't tried to change the Power Options Advanced "Allow hybrid sleep" - both WE "On AC Power" and "Battery operated" - no change.

    4. I tried to install the latest NVIDIA video drivers. This did not help either.

    5 running only on battery change nothing - not cannot always stop.

    6 race only on AC adapter without battery - still cannot stop.

    7. I tried to remove the AC adapter and the battery, and now the POWER button for 30 seconds to RESET the phone - did not work.

    ATTENTION: I have read your forums all day and has seen at least 10-15 reports on the same problem, and not a single case fixed.

    8. This is why I have not tried Flash the BIOS with the latest version - I have read other people who have tried and it didn't work either.

    9. I loaded the BIOS default settings (F9) - stop still can't.

    NOTE: Change something in the BIOS and getting out once caused the laptop to freeze and I had to power off by holding button for a longer time.

    10. I ran DELL Diagnostics menu Boot (F12 at startup) - no error found.

    11. I couldn't find IEEE 1394 adapter in Device Manager to change the power management settings.

    In fact, none of the suggestions that you can give to change something in Windows is logical because I already mentioned that stop in Ubuntu does not work or the other.

    The question seems to be either in BIOS or a hardware problem. But which component? This is the CD/DVD drive?

    It is a new laptop.

    Please advice how to proceed. If you know which component fails please tell me.

    Remove the keyboard and palmrest (dell guide shows you how) and you should see a small button battery. Remove it at least 10 seconds, then put back. Enter the BIOS and make sure that there is nothing weird was changed. It should work fine now. I had this work in Ubuntu 12.04 these last days with no problems.

  • X 240, fingerprint reader not working after sleep or lockscreen

    Hi all

    I have a new X 240, and the fingerprint logon no longer works when the computer comes out of standby or a lockscreen (screen saver). I checked other solutions here and on other sites, namely:

    1 uncheck the option of the power of the drive in the Device Manager, fp

    2 and waiting for 30 days of switching within the parameters of Lenovo

    None of these solutions have worked. I have the latest version of BIOS and FP driver. I did ensure that the public Service has been enabled in the BIOS, and I even changed the settings to only allow internal reader to FP. Yet, the public Service will work when I first power on the laptop, but not after the stand-by recovery. I checked in Device Manager after you manually enter the password, and it is said that the PC is up and running.

    I am at a loss, and I want to exhaust all possibilities before calling tech support. Any suggestion would be appreciated.

    Fixed.

    I usually use system update to check for new versions of software from Lenovo. Don't take SU that he had a new version of the reader of the public Service. Just to be sure, I checked on the Lenovo Web site and now there is a newer version of the player FP. I had to download and manually uninstall the previous version. He is fine now. However, I do not understand why Lenovo-why doesn't SU hang updates? It is not the first time this happens, moreover, neither is it limited to this laptop (I own or have owned a T60, X 61, X 200, X 201, X 230, T410 and now the X 240).

    In any case, the public Service works correctly now. I hope this helps someone else.

  • password not accepted after that laptop wakes from sleep

    When my laptop is on battery power and idle for a while, it goes into sleep mode. When I want to start working again, Windows does not accept my password. I need to change username, then click on my profile (which displays LOCKED) and only then Windows accept my password.

    After doing a search on the net, I see other Windows 7 users have the same problem...

    Hi Sean, the problem may be that the NumLock key is on in your profile.

    Try this.  Hit the key Windows and r and type regedit and click ok.  Go to HKEY_CURRENT_USER\Control Panel\Keyboard and locate the InitialKeyboardIndicators value.  DoubleClick on it and change the value from 2 to 0.  Click ok and restart.

    Let us know if this helped.

    MVP (Windows desktop experience)

  • USB ports stopped working after the installation of the HP dv6-1053d, Win 7 printer.

    Removing the battery, restoration and by default the bios have been made, but no luck.

    Looks like you have tried all the stuff, all I can suggest is to backup your data and perform a recovery of HP.

  • ENVY 17: Laptop wakes from sleep several times during the day

    My laptop did this during the last two weeks.

    When I put on standby, he wakes up after a couple hours stay on for a few minutes and go back to sleep. This process is repeated again and again. In the event logs, the wake-up source is unkonow. There is no wake timers activated, and no device is allowed to wake the computer.

    After many expenses hours working on this and read almost everything done online, I'm stuck. How should I proceed?

    Solved.

    There was a problem with the fast start-up of Intel who woke up my comuter. The solution was to disable it.

Maybe you are looking for

  • Exceeding the maximum switching voltage

    Hi, I have a quick question (hopefully) on electrical safety and a switch PXI-2536. In a series of tests that I am performing, I have one requiring the connection of an output channel of my camera, an entry to a DMM and the positive power of my power

  • How can I tell what version of Windows XP Professional SP2 I have?

    How do I know what version of XP Professional SP2 I have 32-bit or 64-bit and is it important? original title: XP Professional Version

  • II-believe ME-0214 does not.

    I have an ii ME-0214 - think that starts with only Chinese characters. When I touch any icon on the screen, it restarts, once again with the Chinese. Is this what can I do with it?

  • Default QDeclarativeEngine

    Hello How can I get the default "QDeclarativeEngine? I want to do "engine.clearComponentCache ()" in order to refresh on the fly a charge "qml" previously, where 'engine' is the QDeclarativeEngine of enforcement. Thanks for the help.

  • The upgrade of hardware "Point limits."

    I have read a number of posts on the topic of upgrading equipment, and always one already exists (Windows).  I went through a "test" with this before, and I would like to have someone competent after what is the current situation really at the presen