On macOS Sierra - Parallels Desktop 12 - error unable to load Parallels driver - error ID 352

I have updated at 10.12 some weeks ago, with no problems.

I used 10 Parallels and put Windows 7 access every day. My Mac software was 100% up-to-date.

After a few weeks, I started Windows and Parallels showed the error "Failed to load the driver" and KB Parallels, I found that I may need to upgrade. As I was planning to upgrade anyway, I upgraded to Parallels 12 and got the same error.

I contacted Parallels support - they responded with this:

Failed to load Parallels driver. Problem ID: 352

Cause

The problem is in the bundle /System/Library/Extensions/IOPCIFamily.kext from Apple. In the bundle's info.plist is damaged due to some reasons.

Resolution

If please contact Apple Support team and send them system.log and corrupt /System/Library/Extensions/IOPCIFamily.kext/Info.plist.

The person wrote that if Apple can't help, we will try to help "."

Is anyone able to help please?

Thank you.

It is a user to user forum, not a team of Apple Support forum. In any event, it sounds like a problem of Parallels as it is unlikely that multiple versions of the operating system have defective or damaged kernel extensions.

For what it's worth, I use Parallels 11 without problem on macOS Sierra to access Windows 2000, Windows XP, Windows XP64, Windows 7 and Windows 10 of virtual machines. I think you should go back to parallels Support. I've avoided Parallels 12 because of all the problems users are reporting

Tags: Mac OS & System Software

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