On my laptop XP SP3 WMP11 won't play .wav files

On my laptop XP SP3 WMP11 won't play .wav files, including the wave of Microsoft sample published in KB 316992, "Information on the types of media files that support Windows Media Player."  He used to do.  She still plays WMA and MP3 files among other types.  I tried to uninstall and reinstall WMP 11 using the software of control panel of configuration or remove without change in ny in use.  Any thoughts on aditional troubleshooting and resolution?

Hi shbermingham,
 
-What happens when you try to play using Media Player 11 .wav files?
 
-You get an error message or error code? If Yes, indicate the same.
 
Try this step and check if that helps:
 
a. open Windows Media Player 11.
 
b. go to tools. Click on Options.
 
c. on the File Types tab, remember that there is a check mark in the box Windows (wav) audio file. Click on apply. Click OK.
 

Kind regards

Divya R - Microsoft technical support.

Tags: Windows

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