on my network card, a question mark appears that wasn't there. He appeared as a "switch" until I disabled "sharing network". He went away for a day and returned. This is a hack of nieghborhood?

My mother is a modem from Qwest. I'm on a laptop with wireless on the same account. We were on a homegroup network. I found a question mark on its network card and a photograph camera, on mine with the name 'switch' and no other info on this subject between the computer and the modem peak. I called Qwest and they said they didn't know what it was. So I disabled all the sharing network. He went away. 2 days ago. Today, I checked again, he had again disappeared from the workstation but now it's back on mine, but it shows up as a question mark, as it did on the desktop. And also, there were a few weird anomilies appear on our computers. Do I have a virus or maybe a neighborhood hacker?

If you use Microsoft Security Essentials, start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected. Options vary by region, but phone support leads you to the Microsoft answer service (http://www.answerdesk.com/) in the USA at this time. After an initial free consultation, will be charged a fee for assistance, based on the details of the case.

If this is not the case, go to your provider AV.

You can also try this web site - http://www.bleepingcomputer.com - contains details for most common infections, often immediately after that they started to appear in the wild, and instructions are provided for how to remove infections using their malware removal guides. They also have forums where you can seek assistance from people who specialize in the removal of malware.

Here are other free programs that can help:

Malwarebytes anti-malware free - http://www.malwarebytes.org/products/malwarebytes_free Please note, do not accept the trial version of MBAM Pro that it will conflict with MSE while the free version won't.

SUPERAntiSpyware Free - http://www.superantispyware.com/downloadfile.html?productid=superantispywarefree

TDSSKiller (free) - http://support.kaspersky.com/faq/?qid=208283363

HitmanPro (free for 30 days) - http://www.surfright.nl/en/hitmanpro

Tags: Windows

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