On startup, I get the following error: spoolsv.exe - Application error

On startup, I get the following error:
Spoolsv.exe - Application error
The instruction at "0 x 10002837" referenced memory at "0x00000000".  The memory could not be "written".

Then the print subsystem stops.  Windows update service keeps control and verification.  I let go 20 hours and it is never resolved.  I can't open some applications requiring printers.  Help please.

Bill

Hello DragonBill,

Thank you for visiting the website of Microsoft Windows Vista Community.

Regarding your question, the most common cause of the error is an abundance of. SHD and. Files in the directory of spool SPL.  These files are created by the spooler to save data delayed a print job.  The. SPL file contains the drawing commands and the. SHD file contains information of working parameters the print job.

To try to correct the application spoolsv.exe error, you must remove these files from the system.  To do this, perform the following steps on your Windows Vista computer:

1. open the Control Panel, select Classic view, select Administrative Tools and then select Services .

2. in the Services management console, find the Spooler service, right-click on it and select stop.

3. then open the folder C:\Windows\System32\Spool\Printers .  (Here, we assume that your Windows is installed in the default C:\Windows folder)

4. delete all the . SHD and SPL files in this folder.

5. then open the TMP folder and delete all the old, unused files in this folder.

6. Finally, restart the spooler from the Services management console service.

Important note: If you are unable to delete the files in Normal Mode, then you may have to restart your computer in Mode safe to delete files.  To start your PC in safe mode, press F8 when the system restarts, and then select the Mode option safe mode from the Windows Advanced Options Menu.

If deleting the files do not straighten out the problem, you must perform a system restore and restore your system to the times before when the error started appearing on your computer.  A.m. run the restoration of the system, open Start, all programs, Accessories, System Tools , and then select the System restore option.  On the Welcome to system restore screen, select the restore my computer to a time option earlier and select Next.  In the Select Restore Point screen, select the date that represents the restore point to which you want to restore your computer back, and then select Next.  Finally, check and then click Next again to confirm your restore point and restore of the system.  Restart your computer when you are prompted, and then press OK to close the end of System Restore screen.

It is important that you know that application errors can also occur because of virus or spyware infections.  In fact, the Spoolsv.exe process is also a known backdoor vulnerability which can be planted on your computer for malicious purposes by an attacker.  Therefore, if you see an unknown process running on your system, you must take appropriate measures to remove them.

Let us know if these steps solve your problem.  I hope the information is useful.

Kind regards

Anthony
Microsoft Answers Support Engineer
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Tags: Windows

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