On windows Vista, got blinking screen and cannot start a program in the start menu

Similar Questions

• Windows Vista goes to sleep and then wakes up immediately at the login screen

  Original title: sleep function appears just right back to the login screen

  When I use the sleep function on Windows Vista (the switch icon to the left of the lock in the start menu), the system go to the start screen, but a few seconds later, the computer comes back, says "Recovery Windows" and then displays the password login screen.

  I scanned the computer many times for viruses (using McAfee), but found nothing.  Is there a way to tell the computer to sleep and have it actually do?

  -HE'S

  When I use the sleep function on Windows Vista (the switch icon to the left of the lock in the start menu), the system go to the start screen, but a few seconds later, the computer comes back, says "Recovery Windows" and then displays the password login screen.

  I scanned the computer many times for viruses (using McAfee), but found nothing.  Is there a way to tell the computer to sleep and have it actually do?

  -HE'S

  See if the following can help you...
  Start button > Panel > Classic view > Power Options > click on change power settings > click on advanced editing powersettings > scroll down until you see Miltimedia parameters, click the plus sign (+) sign in front of > again once, click the (+) sign sign in front when media sharing > on battery shoud read " allow the computer to sleep ".
                                                   Sector should read " allow the computer to sleep ".
  If they aren't, it must 'prevent the idling to sleep' or 'allow the computer switch to Away mode. Click on it, you should see a pointer on the far right, click on it and select allow the computer to sleep.
  Click OK when finished.

  t-4-2

• Re: Equium A210-1AS - blue screen and cannot start

  My computer was working fine, I stopped him, the next time I start up, it shows windows loading screen, then a second a blue screen flashes by, it restarts and repeats, I stopped and began to tap F8 until the advanced boot options appears, safemode ect... None of them work and lead all the blue screen If I select the repair option at the top 'Repair your computer' it begins to load with a background of vista and a cursor and then displays the error "the installed program cannot start. Click OK to turn off the computer. »

  in Advanced Startup Options that I try "disable automatic restart in the event of system failure" and the rest of the blue screen to the top, so I can see, it shows an error on usual blue screen, read:

  UNMOUNTABLE_BOOT_VOLUME
  STOP: 0X000000ED (0X85DDA600, 0 X 0000000, 0XC000009C, 0 X 0000000)

  I don't have a recovery CD, as I believe, there is a recovery partition, but I don't know how to access it-
  I use Equium A210-1AS
  Part number: PSAFJE-005005KS
  Windows vista 32 bit

  Thank you

  I know know that the recovery partition is consulted theough 'Repair your computer' but shows just "the installed program cannot start. Click OK to turn off the computer. »  :/

  null

  > I don't have a recovery CD as I believe, there is a recovery partition, but I don't know how to access to this

  http://forums.computers.Toshiba-Europe.com/forums/Ann.jspa?annID=58

• Cannot access the he DVD drive in Windows Vista. Error: This device cannot start. (Code 10)

  All of a sudden my DVD drive has stopped working. Windows Vista SP2 doesn't see it, but I can see it in the BIOS.
  Error: This device cannot start. (Code 10)
  The driver has the exclamation point. I uninstalled the driver and restarted the PC, but the system does not re - install.
  The exclamation point is up there.

  Help, please

  Thank you

  Hello

  This article can help...

  http://support.Microsoft.com/kb/314060

  Tricky

• Windows Vista everything becomes black and has a static cursor in the upper left

  Original title: I can't get my vista pc to boot at all.

  I think I have a virus in my laptop, it is a toshiba satelite machine. All we can get it to do is see the toshiba start screen, listing the f2 and f12 options then just, the screen becomes black and has a static cursor in the upper left, it doesn't do anything else. I tried repeatedly tapping f8 to no effect can someone help me please?

  Hi Andy,.

  Remember to make changes before this problem?

  Method 1: If your keyboard is equipped with F-lock (function button), switch, then check if you can access the advanced boot options to access Safe Mode or last good known Configuration.  See the link below

  http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

  Method 2: Follow the steps mentioned in the link below to access the system recovery tools and then try to run the Startup Repair tool and then system restore
  
  How to access the System Recovery Options menu?

  Run the tool to restart system as shown in the link below
  How to use Startup Repair?

  Method 3: You can also view the article below, which deals with a similar question

  When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen

  http://support.Microsoft.com/kb/946532

  Important: In a clean installation, existing data will be deleted. These data include settings and personal data. After installing the operating system, you must also reinstall all programs.

• Update for Windows Vista (KB2505189), updated platform for Windows Vista (KB2117917) Supplement - french and a security update Cumulative for the ActiveX for Windows Vista (KB2508272) stop bits

  I have update for Windows Vista (KB2505189), platform update Supplement for Windows Vista (KB2117917) - french and Cumulative security update for ActiveX Killbits for Windows Vista (KB2508272). These updates get the 8007371B error code. I have Windows Vista 32-bit. I searched the Microsoft catalog available and tried a manual installation for these updates, but they have always failed. I have not yet tried to install it in safe mode. Is there anything else I can do to fix this?

  8007371B ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE
  One or more required members of the transaction are not present.

  Only the specific return code can be solved by running system, aka CheckSUR update readiness tool -.

  Description of the preparation tool system update for Windows Vista for Windows Server 2008, for Windows 7 and for Windows Server 2008 R2

  CheckSUR for taken over all the versions of basic x 86 (32 bit) Windows Vista

  When you are prompted to save CheckSUR, choose to not run it.
  When the download is complete, close all open programs and browsers.

  If the installed antivirus is Firewall Norton/McAfee party or a 3rd is used, then suggest you first boot system configuration before you run it.

  NOTE: In the clean boot state will be disabled all firewalls of part 3. Ensure that the native Vista firewall is now enabled - enable Windows Firewall on or off

  Now run CheckSUR (. Windows6 0-KB947821-v12-x 86.msu).
  Restart the system for the same configuration of boot clean and do a check for updates in Windows Update in Control Panel.
  If the system can search, detect, download, and install updates now, save an update of a subsequent test.

  If the system can or cannot now, cancel the clean boot configuration and restart in normal Windows mode.
  See if the registered update installs now.

  If the system still cannot install the updates, please copy and paste the contents of one of the newspapers that CheckSUR created when he ran. They are located in and are named

  Windows\Logs\CBS\CheckSUR.log
  Windows\Logs\CBS\CheckSUR.persist.log

  If the system can install the updates in the clean boot configuration, but not in normal mode of Windows, then there are 3rd party software which is the origin of the update installation problem.

• Windows Vista clocks works slowly and does not reset correctly when the computer is restarted.

  I can reset the clock via the server of internet time and after about an hour, he begins to lose time.  When you restart the laptop, the clock is not properly reset the CMOS.  I don't think I have battery problems since the clock loses time if connected to power or not.

  Thanks for the reply David.  I'm not sure that replacing the CMOS battery in a laptop is simple.  I'd appreciate an information change in a notebook Acer Aspire.

  Here is the link:

  How do I replace the CMOS battery in an Acer laptop
  http://www.ehow.com/how_4882009_replace-CMOS-battery-Acer-laptop.html

  For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• After the release of windows vista service Pack 2 and flash 10 my system continues to blue screen

  After the last update of windows vista service Pack 2 and flash 10 that my system continues to blue screen, the solution has advised windows that will fix it is to uninstall flash and reinstal, it dosent solution work any ideas? I tried to roll back to Flash 9 and it's less, but happens again... someone has any ideas?

  First, uninstall Flash to make sure that's not the problem.  If the problem persists and if the problem is related to the installation of Vista SP2 (as seems to be the case), then Support Microsoft offers free technical support for installation of Vista SP2 issues at: https://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034&st=1&wfxredirect=1&sd=gn.  They are experts on these issues and you should take advantage of the offer, although it is still free.  I'm sure they will be able to help you.  Minimize (but do not deny) the update of Flash and to focus on the installation of SP2 when you explain the problem.

  I hope this helps.  If this isn't the case, after return and we'll see what we can do.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I got code 80070426 when I try to update my windows vista professional. I tried to start the sistem but I couldn t. An error pops up: "error 0xc004e002, Woindows cannot start the service. What can I do about it?

  Please your help!

  Hello

  It's the usual correction:

  Windows Vista 0 × 80070426 Activation Service not started or Validation not genuine error
  http://www.tipandtrick.NET/2008/Windows-Vista-0x80070426-activation-service-not-started-or-validation-not-genuine-error/

  ---------------------------------------

  You can try to run these to see if they help.

  How to reset the Windows Update components?
  http://support.Microsoft.com/kb/971058
  Description of the update for Windows Vista and Windows Server 2008 system preparation tool
  http://support.Microsoft.com/kb/947821

  --------------------------------------

  If necessary to start a free incident report:

  Click-> Windows Update fails while searching, downloading or installation of updates
  http://support.Microsoft.com/GP/wusupport#tab3

  and follow the instructions.

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• Cannot install windows vista service pack 1 and 2 error: 8007006E

  Original title: Windows Service Pack 1 and 2 will be not updated

  I tried a few times to download the Service packs 1 and 2 so that I can reinstall my Windows live messenger. I didn't have time to let it run full the last time, but this time, her gives me: "error (s) found: Code 8007006E - Windows has encountered an unknown error.

  Usually I have no problem with my updates, they fit very well. This time, of course when I need it, he decides to not work (Murphey's law).
  How to fix this or get to download correctly, so I can reuse my Messenger? I uninstalled my Messenger when it stopped working (would not allow me to connect to all) for about a month or two.
  Thank you!!!

  Hello

  1. can you install other windows updates?

  I suggest you to follow the steps below and check if it helps.

  Method 1: Try to reset the Windows update components and check to see if the same problem happens: http://support.microsoft.com/kb/971058

  Method 2:

   Try to put your computer in a clean boot state, and then try to install Windows vista service pack 1 and 2 manually.

  By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

  Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

  Method 3: Try to install Windows vista service pack 1 and 2 from the link below.

  Service pack 1: http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-1-SP1

  Service pack 2: http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2

  You can also consult the following link for more information:

  Troubleshoot problems with installing updates.

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  Hope this information is useful.

• window vista boot blue screen stop: 0x0000007b (0x81e03ba0, 0 x 0000034, 0x00000000, 0x00000000)

  Cannot start PC, using Windows vista, download blue screen error stop: 0x0000007b (0x81e03ba0, 0 x 0000034, 0x00000000, 0x00000000)

  Hello

  1. do you get this error on startup or when working on the computer?

  2. are you aware or any hardware or software changes to the computer?

  Try to start the computer in safe mode and try to make a System Restore.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  System Restore:

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

  In addition, try and run the steps listed in the link below.

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly:

  http://support.Microsoft.com/kb/958233

• Windows Vista, several blue screen errors

  Original title: BSOD

  Good afternoon

  I have the BSOD. Here they are in chronological order:

  1 IRQL_NOT_LESS_OR_EQUAL 0X0000000A (0X0000001D, 0XFFFFFFC2, 0X82424EF8, 0X00000001)
  2 0X000000c4 (0x000000A0, 0X96AEEA58, 0x995FCEE0, 0x0D99EEE4)
  3 0X000000c4 (0x000000A0, 0X968F0DF0, 0x99406EE0, 0x053F1D0A)
  4 0X000000c4 (0x000000A0, 0X9A651638, 0x993C4EE0, 0x10AB65F8)

  Additional information:

  Windows Vista Service Pack 2

  DualCore Intel Core 2 Duo E8400 3000 MHz (9 x 333)

  Gigabyte GA-G33M-DS2R (2 PCI, 1 PCI-E x 4, 1 PCI-E x 16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN)

  DDR2-800 DDR2 SDRAM

  BIOS: Award BIOS v6.00PG Modular

  Could you help me... don't really know what to do...

  Hello

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  ----------------------------------------------------------

  BCCode: 0a 0x0000000A

  Drivers could be at fault, however the problems of disk or security/antivirus/antispyware products are
  just as likely to be the root cause that they can force a driver to corrupt or go out of bounds.
  The video driver or something affecting it would be questionable.

  At the end of this message, I'll post a bluescreen generic and in the next convenience store
  How do to update the drivers and BIOS but also to check memory message.

  -----------------------------------

  BCCode: 0a 0x0000000A

  Cause

  This bug check is issued if the memory paged (or invalid) is accessible when the IRQL is too high.

  The error that usually generates this bug check occurs after the installation of the faulty device driver or service system, BIOS.

  If you encounter a bug 0xA control during the upgrade to a later version of Windows, this error can be caused by a device driver, system service, an anti-virus or a backup tool that is not compatible with the new version.

  Solve the problem

  If a kernel debugger is available, get a stack trace.

  To resolve an error caused by the faulty device driver or service system, BIOS

  1. Restart your computer.
  2. Press F8 to character-based menu that displays the choice of operating system.
  3. In the WindowsAdvanced Options menu, select last known good Configuration . This option is most effective when a pilot or a service is added at a time.

  To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

  1. Check the system log in Event Viewer for error messages that may identify the device or driver that caused the error.
  2. Try disabling the cache in memory of the BIOS.
  3. Run the diagnostics of equipment provided by the manufacturer of the system, in particular the scanner memory. For more information about these procedures, see the manual of your computer.
  4. Make sure that the latest Service Pack is installed.
  5. If your system has cards (SCSI) small computer system interface, contact the card manufacturer for updated Windows drivers. Try to disable sync negotiation in the SCSI BIOS, check the wiring and the SCSI ID of each device and confirming the proper termination.
  6. For devices (IDE) peripheral electronic integrated, set the built-in as only primary IDE port. Also, check each IDE device to the right setting master/slave/stand alone. Try to remove all IDE devices except for the hard drives.

  If the message appears during installation of Windows, make sure that the computer and installed devices are listed in the list of the products tested Microsoft Windows market.

  Comments

  Before upgrading to a new version of Windows, remove all third-party device drivers and system services and disable any antivirus. Contact software manufacturers for updates of these third-party tools.

  BCCode: 0a 0x0000000A<-- read="" this="">
  * 1025.html http://www.faultwire.com/solutions-fatal_error/IRQL-not-less-or-Equal-0x0000000A-

  ==================================================================

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------
  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do without if needed fail or the Vista DVD or recovery command prompt mode
  Options if your system was installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I need to reinstall Windows Vista home Premium, but I don't have it on the disc, I got a serial number.

  I've upgraded to windows 7, the upgrade requires a previous version of windows must be installed before it can be used.

  When I installed the upgrade first, it worked perfectly, unfortunately I do not have a set of recovery discs before upgradeing from Vista to 7 (stupid I know!).

  I bought the components to upgrade my PC and want to reinstall windows, but cannot without Windows Vista Home Premium disc, and I can't find anywhere to download them, or find someone willing to let me copy their discs (I only need a copy discs, I have my own serial number).

  True to form, I also forgot to make disks of backup to my laptop before it got a virus (edition windows Home premium), feeling very stupid.

  If anyone knows where I can get copies of these discs, it would releive a lot of stress.

  That you have a legable Vista product key, then use these installation files to make a .iso and then bootable DVD/USB as shown here:

  http://en.community.Dell.com/support-forums/software-OS/w/microsoft_os/Microsoft-Windows-and-Microsoft-Office-downloads.aspx

  This will install Windows Vista with the activation of the phone. Note using your Windows 7 update product key directly with the good Windows 7 .iso file directly should work and you should not need to install Vista. You can, or perhaps not to activate by phone.

• How to use transfer windows for xp to xp. When I plug usb computers are delivered to the top with the same screen and when I try to use the transfer to the new computer, it just said information gathering and sits for hours

  How to use transfer windows for xp to xp.  When I plug usb computers are delivered to the top with the same screen and when I try to use the transfer to the new computer, it just said information gathering and sits for hours

  Hello, welcome.

  The process is automatic and the maximum transfer rate should be about 20 GB/HR. If the process crashes during that long of a time, it's probably because of something internal rather something you're doing wrong.
  For reference purposes, I included this link. It goes into the details of the migration from XP to Vista (and the basic steps you follow). The instructions are for migrating to Vista via the network, but you can easily follow the steps and choose a different option for your specific installation.
  http://www.windowsnetworking.com/articles_tutorials/migrating-Vista-using-Windows-easy-transfer.html
  For both machines, I recommend you to prepare for the transfer using the following procedure:
  1. click on START > run

  2 type "msconfig" (without the quotes) and press enter

  3. go to the "Startup" tab and uncheck all the entries displayed

  4. click on 'Apply' at the bottom right

  DO NOT RESTART YOUR COMPUTER AGAIN

  5. click on START > run

  6. Type "cmd" (without the quotes). Right-click on the result at the top of the menu START and select 'run as administrator '.

  7. type chkdsk /r and press enter

  8 allow the system to attempt disassembly of the volume

  9. allow the system to plan restarting

  10. restart your computer

  11 let checkdisk analyze the file system on your hard drive

  12. Once completed, perform the same steps on the other machine

  13. Once completed, repeat the transfer

  
  Let us know what happens

  Thank you!

  Ryan Thieman
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• After installing Windows Vista, upgrades of office is now only 2 thirds of the screen, with one third black.

  Original title: April 16 to restart my computer after installing Windows Vista upgrades, my office is now only 2 thirds of the screen, with the third other black

  The whole office is there, but it is located in the Center, if the screen, with black bands at the top and bottom. By clicking full screen on the top right has no effect.

  Hi Jeremy,.

  Thanks a lot for your help. You're right, I should have said no upgrades and updates.
  There were a total of 10 updates:
  4 a security updates for Vista,
  1 security update for the Microsoft 2010 information access path,
  1 day of cumulative security for IE9.
  1 windows Live essential 2011
  1 definition update Windows Defender (KB915597)
  1 "" for Office 2010 "
  1 April 2013 malware tool
  I uninstalled Windows Live Essentials. I felt that I should not uninstall the updates of security, and the Defender update can not be uninstalled. It made no difference.
  I also checked the graphics card and told me that I had the latest version of the software.
  Then I checked the configuration of the monitor and graphics card configuration and found I could set the configuration to full frame. I did it and now all is well again.
  How and why the full frame disappeared April 16 remains a mystery.
  Thank you very much for your information without your help I would have been unable to delve deeply into the system. I learned a lot.