"One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." Why it does not recognize my device?

Some time ago I had a huge problem with my computer (I think that my mother-in-law accidentally downloaded a virus) and I took it to a repair shop where they wiped out completely and replaced the hard drive.  Since I got it back when I try to use my wireless mouse and plug the nano receiver he said 'one of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.  Why he says this?  And what can I do about it if anything?  I already tried uninstalling the driver and reinstalling, but that did not work because as soon as I plugged it it again once he says the same thing.  So I don't know what is happening or how to fix it.  Please help me!

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Hi Carla,.

Please go to the Microsoft Community Forums.
After the description of the question, I understand that you can not use the mouse on the computer wireless.
Let me go ahead and help you to question
 
What is the brand and model of the mouse?
 

Here are some ways you can follow to resolve the problem:

Method 1:
Try to connect to other USB port and verify.
 
Method 2:
I suggest for the link and follow the steps in the article:
Troubleshoot a wireless mouse that does not correctly
 
Method 3:
Remove and reinstall all USB controllers
Follow these steps:

a. click Start, click run, type sysdm.cpl in the Open box and then click OK.

b. click on the hardware tab.

c. click the Device Manager button.

d. expand Bus USB controllers.

e. right click on each device under the Bus USB controllers node and then click Uninstall to remove them one at a time.

f. restart the computer and reinstall the USB controllers.

g. plug in the removable USB storage device and perform a test to ensure that the problem is solved.


I hope this helps. If you have any other queries/issues related to Windows, write us and we will be happy to help you further.

Tags: Windows

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