Online update of the software of blackBerry Smartphones

I tried to update my Pearl using the online software application loader.  During the update, I received an error message (fatal error occurs) on the device do not stay connected during the update.  Now the phone will not turn on, and when I connect it to my computer to try to complete the update, the computer will not recognize the phone. The red light flashes but nothing happens.  Can you please help me.

Assuming that your upgrade failed completely and there is no OS on the device, you can try this:

  1. Download the new operating system file you want to the PC, then install it on the PC by running (double click) the downloaded file. (Vista users make sure to right click on the .exe file, and select 'Run as administrator'.)
  2. Go to c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. Plug in BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

If it is still impossible to load the operating system:

You will need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

http://www.BlackBerryFAQ.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

If JL_Cmder does not work, follow this instruction:
http://www.BlackBerryFAQ.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

Tags: BlackBerry Smartphones

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