Opening files once they have been downloaded.

I have trouble opening a file any, once I downloaded. When I click on the file it asks me if I want to open or save this file. I click Open and it first pops up saying connection and then it is up to the same beginning to open or save.

Hi raindrops1011,

To focus in the right direction, we need the following information:

(a) on the computer what web browser do you use?

(b) don't you make changes to browser settings?

I suggest you try the following steps:

Step 1: Save the downloaded file to another location (on the desktop) and then try to open.

You are able to open it now?

Step 2: Clear the data cache in Internet Explorer (IE) to do this, follow these steps:

Internet Explore 7

1. open Internet Explorer 7.

2. click on Toolsand then click delete browsing history.

3. to delete the browsing history, click delete all.

4. Click to select the checkbox also delete files and settings stored by the modules , and then click OK.

Internet explore 8

1. open Internet Explorer 8.

2. click on Securityand then click delete browsing history.

3. in the box delete browsing history , click delete.

 Step 3: Run Internet Explorer in "no Add-ons" mode and check

1. click Startand type Internet Explorer in the box start the search .

2. click on Internet Explorer (No Add-ons). Internet Explorer opens without Add-ons, toolbars, or plug-ins.

3. test Internet Explorer to verify that it works correctly

For more information, see the link below:

How to optimize Internet Explorer

http://support.Microsoft.com/kb/936213

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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