Opening of the download files

I can't open the files I download. Internet Explorer window opens, asks if I want to open or save, I've done both, and yet I still cannot open as follows.  The files are downloaded, but whenever I try to open the same window appears, and the download is not recoverable.

What type of files you are trying to open?
If you try to open .docx files, you will need to have Microsoft Office installed, or download the Word Viewer so that you can read these file types.

If you try to open a .pdf file, you will need to have Adobe Reader or another PDF Reader installed to open and read this file type.

We need more information from you regarding the type of file that you describe.

Thank you

Tags: Windows

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