OR Max: No button "Scan for instruments.

Before I start I will say that I used the NI GPIB-USB-HS devices for years with relatively few questions. I also visited several forums posted by people with a similar problem.  Basically, my problem is as the title suggests: when I open OR max and look for the GPIB-USB-HS device there is no button "scan for instruments" I'm used to seeing on the top bar.

It's the first time I used nor max v. 16.0 and it is quite frustrating.  I believe that my ni488 driver is up to date and I have included all the details of the pilot in the screenshot below.  I can't understand what's not here, but my program LabView can not connect the GPIB instrument.

A couple more things to note:

-The same GPIB-USB-HS device that doesn't work here works on another computer with an earlier version of NI Max.

-LabView program that I use to connect the GPIB instrument which does not work here works on another computer

-When I browse for the GPIB-USB-HS in 'Device Manager' and select 'set to day pilot' windows tells me that the driver is up-to-date

-I'm on windows 8

Please help me.

Hi JohnDoe89,

This sounds like it would be very frustrating to meet - so let's see if we can reduce what could be the cause of the problem, we can determine the best way to solve it.

You mentioned that things work correctly on another computer with software versions different-can you let us know which are running the versions of the software on this computer? It would be useful to compare to the list in the picture you posted.

In the list you posted (I guess it's the software on the computer that does not work, rather than one that is), I noticed that you use 16.0 versions of many of your drivers. The readme for 488,2 drivers, it looks like the version 16.0 is backward compatible with LabVIEW 2013, rather than the 2012 I see on your list. If this computer is running an earlier version of the drivers/MAX, but the same version of LabVIEW, it's perhaps at least a part of what is causing the problem.

If you can put the list of software for computer work, which will give us more information to work from.

Tags: NI Hardware

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