Order cancelled but shipped anyway

This is the worst. I had an order for my parents on Thursday night, joined a cat to cancel the Friday morning (1), we were talking about a phone number, what we called to cancel, waited for about 10 minutes to speak to an agent with no luck, recalled an hour late and spoke with someone to cancel the order (2), provided that the cancellation has been processed.

Checked email my dad yesterday to see that they got a notice of shipment over the weekend. Connected on the cat (3) again and got transferred (4), because neither one could help me, I was directed to call. Designated (5), then got transferred to new (6). None of the officers listened to my initial questions/concerns, even if I have said several times that I had ALREADY cancelled, he always tried to send me. Annndddd I come back just one answer to the question I sent Friday, asking to confirm the cancellation, let me know what I already know... it's too late because it's already been shipped (7)...

This should have been shipped. I want to assure you that we will be not responsible for return shipping this order. It is a major inconvenience, and I was running in circles. It was supposed to be a surprise to my parents, but now, I will simply do not accept deliveries?

I've been a loyal customer of Dell for years, but those days are gone. So disappointed.

Hello!  I actually had your issue happen to me once where an element has been completely cancelled and shipped in any case.  Sometimes a computer system does not know what did the other computer system, or the item shipped before it was actually canceled.

However, DO NOT REFUSE the order of the DAY.  If you do, it could take weeks or months for you allows you to receive a refund since it is not considered a valid return.  You can call to initiate a return customer, or follow the instructions here to get an RMA number and deliver the return object.  The last time I checked you don't have to pay for the shipping of the item to Dell, as much as it was cancelled.

Tags: Dell Products

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