origin of the error 0xC000021A reboot loop on envy 17

I try to start my pc, but the error 0xc000021a code, then it restarts and says prepare auto repair, then the same BSOD error appears and the cycle continues. I tried just about every "fix" I could find on the internet. I bought this computer with windows 8 pre - install, I do not have a windows repair 8 DVD. More research, I was led to believe that this has something to do with winlogon.exe or csrss.exe, which makes sense, given that I can't even log on my computer. Other forums suggest that this could be due to 3rd party software. As far as I see it, all I can do is access to the BIOS. I have some files that can be easily replaced so even if I could somehow factory reset it it would be great, but I don't know if this will fix anything or is even possible in my current position. Thanks in advance for the help,
cavefishx.

Hello @cavefishx

Welcome to the forums.  Lets see if we can help you with the problem of error code that you are experiencing.

First thing I need is the number of product of the laptop.

How to find my product number.

Second thing, I need, it's the operating system that came on this computer.  I know that you will not be able to get on the computer to find this info so even if you remember, if it's Windows 7 or Windows 8 would be a great help.

You can try to do a restore of the system on the system, follow these steps

-At startup press the 'ESC' button until the menu.

-Then you wil press the F11 key to start a recovery of the system.

As long as your hard drive is stable and has a recovery partition it should load you up in a full recovery.

The downside is all your data will be lost on the laptop unless you have already saved your information.

Hope this helps

Thank you

Tags: Notebooks

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    Step 1: You can try using disable automatic restart on system failure option and check if you get the error message. If you get one, then return the exact error message.

    a. restart the computer.

    (b) that the computer restarts, press the F8 key repeatedly until you see the Windows Advanced Options screen.

    c. use the arrow keys to select disable automatic system error rebootand press ENTER.

    Step 2: Reinstall Windows XP.

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