OS El Capitan on Macbook Air is blocked even on reboot

Hello, I have a Macbook Air El Capitan that hung, several open applications and is still clinging even to reboot. The mouse does not work, so I can't even close individual applications to try to identify the culprit. Open applications are email, Firefox, calendar, Messages, Kindle, Bluetooth keyboard configuration (unintentionally open). Someone knows how to fix? Force Quit doesn't shut it down just recharged and breaks down until I can close apps correctly. Thank you!

Hello there DivotGirl,

Looks like you turn on your computer and it responds immediately. I begin by starting in safe mode to delete some system-level caches and perform a disk check and repair if necessary:

Try safe mode if your Mac does not end commissioning

You should get it all together. Thank you for using communities of Apple Support, let us know how it goes.

Tags: Notebooks

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