OS installs not after restoring to factory settings

I've restored my HP DV5 laptop to factory settings. Once the restoration is complete, the computer restarts, but whenever it starts up and begins to install windows, a window appears indicating that an error has been encountered during installation. I click 'ok' and any repetitions. It's actually the second time that I have restored factory settings, because the first time, the screen would go black randomly and whatever program I was in would cease operation (the computer would still be on however). I ran a first hard disk and the memory test. Both have passed without error.

Make sure that the woreless is put ON for the recovery process, not to touch any key or do anything while the recovery does its job, or that may cause failure too.

Is there an error code?

I guess that its Windows 7?

Thanks for posting your complete product number

#2

Please do not post your s/n

Tags: Notebooks

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