Outlook crashes each time I have send an email

My Microsoft Outlook crashes whenever I send a mail!

I have updated my office 365 and updated my Mac OS, but I still have the same question.

Thanks for your response

Hi there, SpiceMatrix!

Thank you for reaching out by Apple Support communities. From your post, I understand that your Microsoft Outlook is quit unexpectedly when you try to send an e-mail. I rely on email everyday, so I know it is important that your e-mail client works and would be happy to help you!

I have some basic troubleshooting to that I can recommend to help determine if the problem is related to your OS X software and fix it in this case. Please, try the following steps in order.

  1. Quit the Microsoft Outlook application, by following the steps described here: OS X El Capitan: Quit apps

    Once the application has been exited, re - open and now the SHIFT key on your keyboard. Try to send an e-mail.

  2. If the application closes always, restart your Mac by clicking on the menu Apple  and selecting restart... in the drop-down menu. Once the computer is back on, open Microsoft Outlook and try to send another e-mail.
  3. You can continue troubleshooting if the app close unexpectedly again by restarting the Mac in safe mode. Instructions for using the safe mode can be found here: try safe mode if your Mac does not start-up

    Even if the title of the article is not exactly the same as the problem you are experiencing, safe mode is still a big step to take. She will run a scan of your system when starting and also disable some software and processes that may be causing a conflict. Once in safe mode, try to send an e-mail. If Microsoft Outlook continues to quit smoking, try the next step.

  4. Test Microsoft Outlook in a different user account. The following article will give you some information on how this can be useful, as well as instructions on the implementation of a new user: How to test a question in another account on your Mac user
  5. Must waive the application in a different user account, my next recommendation is to uninstall and reinstall the software. You can get instructions on how to uninstall Microsoft Office on Microsoft here support site: uninstall Office 2016 for Mac

See you soon!

Tags: Mac OS & System Software

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