P2715Q, "the system has detected a link failure.

Just got my new DELL P2715Q monitor and I have the same problem. The monitor is connected to a TriX R9 290 (no X) via the DP-MiniDP cable supplied with the display.

When I "wake up" the monitor of fashion 'sleep', I get the same error:
"The system has detected a link failure and cannot set the resolution rate or refresh rate requested on your DisplayPort screen... "- the resolution is fine (4K), but all my icons and position Windows & sizes are reset to zero, as the display was turned off at some point during the day before and from operating system Windows are moved to 640 x 480.

The display is not connected to a USB port.

Display: P2715Q
SN: CN-00GT67-74445-537-434 L
GPU: Tri - X Sapphire R9 290
Connection: DP 1.2 released in Mini-DP on the monitor.
OS: Windows 7-64 bit (fully updated)
Video driver: 14.502.1014 - a 150331, 1 - 182333E
Windows power management: high performance. The PCI-e link status: PM: Off
Monitor purchased from a reseller.

I also tried:
-Different cable (DP - DP).
-Different video driver (catalyst Omega 14.12).

The problem also arises when I turned off the monitor of its switch and let the computer - when I turn on the monitor after about an hour - the icons and windows apps are reset as as the monitor was at 640 x 480 at some point. Could you please give us with a solution to this problem? I really hope you can help me because I can't do my job until I fix this. Apart from that, the P2715Q is the best monitor I've ever seen.

Kind regards
Peter H

Advertisement

I had the same problem.

Buy a certified DP cable seems to have solved the problem.

At present, there is only one cable of DP - DP 1.2 certified market.

This is the list:

www.DisplayPort.org/Products-Database

Tags: Dell Peripherals

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