P50 win 10 Pro - footprints digital has stopped working

Hi all

I just got my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB of RAM, 512 GB SSD) about a week ago and I quite like it. However, there is one thing that drives me crazy: after that I upgraded to Win 7 Pro 64 bit for win 10 Pro, the fingerprint feature has stopped working. This issue seems to be related to those reported in these two threads for the P70, but at the same time appears sufficiently different to warrant a new post:

https://forums.Lenovo.com/T5/ThinkPad-P-and-W-series-mobile/P70-fingerprint-software-issue/m-p/22517...

https://forums.Lenovo.com/T5/ThinkPad-P-and-W-series-mobile/fingerprint-and-sound-problems-P70/TD-p/...

So, here is what I did:

(1) I correctly installed Win 10 w/o retaining data/settings from the previous installation of Windows 7; I even reformatted the SSD drive.

(2) for the initial installation, was asked by Windows Hello register prints I've done.

(3) fingerprint worked during the first connection, but then disappeared as if by magic. Hello Windows is no longer appears as a connection option in the control panel of Win.

(4) I found in Device Manager the Synaptics WBDI reported the following problem: "this device cannot start. (Code 10) ".

(5) repeated uninstall and reinstall drivers are without success. I tried both have Win a driver and manual to install the drivers I downloaded from Lenovo page.

(6) when I uninstalled the drivers and then wiped the fingerprints stored in the BIOS, I was again able to register fingerprints with Windows Hello. However, this time the fingerprints were not yet registered in Windows, and I had to cancel the procedure. Immediately after, the Synaptics driver stopped working, cf. 4).

I am at a loss what to do. Strange thing is that I ran Win 7 for about a week, and the fingerprint reader worked fine all the time. (Due to the scaling of the questions on my 4 k screen, I bit the bullet and went to win 10, in case you're wondering.)

So everyone out there has the same problem, does anyone have a solution?

Thank you in advance and the best,

A


Tags: ThinkPad Notebooks

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