P7-1299cb: no sound for desktop computer after update to windows 10

I have a desktop computer that used to run windows 7 and finally decided to upgrade to windows 10.  Update had no problems, but I have no sound.  I tried to update the driver through windows update and HP support assistant, both did not acknowledge the problem

Windows update, I get the following message: IDT - Audio Device - IDT High Definition Audio CODEC - error 0x8007001f

Please any advice would be appreciated.

Thank you

Hello:

The page sheet product indicates that your PC came with W7 64 bit.

I can tell you that there is no audio driver W10 32 bit.

If you have inadvertently posted the wrong bit version, see if this W10 64-bit IDT audio driver works...

This package provides the Tempo IDT High Definition Audio Driver for assumption of office models that are running a supported operating system.

File name: sp71717.exe

Otherwise, there is a workaround solution that you can try to get at least the noise at work...

Go to Device Manager and click to expand the category of audio, video and game controllers device.

1. Select IDT High Definition Audio CODEC under this category.

2. Select the driver tab.

3. click on Update Driver... button.

4-> select Browse my computer for driver software.

5. Select-> Let pick me from a list of drivers for devices on my computer.

6. Select Audio device high definition (not IDT high def...)  "This is important). and click Next.

A warning message may appear, but click Yes.

7 Windows has updated your driver software.

8 restart the PC.

The key is step 6.

Tags: HP Desktops

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