Palm Pre constantly goes Offline webOS 1.3.5.1 called Sprint, cannot solve

I use this phone since September 2009 and have not had this problem before. Last week when I updated for webOS 1.3.5.1, my phone constantly goes offline (top right corner it says "Phone off line"). It's very annoying because my calls back goes straight to voicemail and I can't text or surf the web when disconnected. I'm losing business from clients.

At first, I thought maybe Sprint a signal outtage questions (due to cold front?), so I waited a few days and I'm still having the same problem.

I called Sprint and they have tried to reset my connection and then asked me to stop and remove the battery for 3 seconds. I did it and I'm still going through the same problem. I called Sprint again and they told me to take my phone to the nearest Sprint Store to get a diagnosis. It is such a waste of time. Everybody runs into this same problem?

If anything, I'll just buy another phone (never a Palm again)

I've only had problems with this phone:

-Memory leaks/major lag

-When I try to close an application by dragging it to the top, he comes back down

-When I only have 2 cards and try to open another, he said that too many cards open. I close all the cards and open just this one alone, and he says the same thing. I have to restart the phone, because everything works super slow

-Memos 'mysteriously' disappear and then re-appear again

webOS updates - screwing my (mafia game) Apps

Unfortunately, you just need to start disabling the services until understand you that one hangs luna.  I began by killing the accounts of instant messaging, calendar, contacts and finally struck by e-mail when he stopped with the stupid phone offline behavior.  Pretty well, I knew it was e-mail, but wanted to exclude anything else causing her grief.  Pretty sad, the device cannot handle 500 emails in the affirmative, but I think that I have even more than that in my Inbox and it works.

Such joy, pay for the device, markets service and crappy sprint as end users have to work around their bugs, redo our emails and others to adapt to their ideals of how things work on the interwebs just to make it work.  More disconcerting, it's Palm never bothered to acknowledge or respond to one of my posts on the debacle, sprint is clueless to do something with 4 back with probably 10 hours of support calls (typical cellco), and obviously it's not just me as the wheel that squeaks here...

This behavior began in 1.0 and apparently is present through 1.3.5.x with many complaints on the way, so wtf is palm doing to fix this?

Tags: HP Tablets

Similar Questions

  • Canon printer MX410 constantly goes offline on Windows 8

    Hello

    My Lenova Ideapad Z580 constantly 'loses' the shared wireless printer.  The only solution I have is to uninstall the driver, and then reinstall the driver to 'find' it on the network again.  Any reboots causes this to happen, but is found also at random times when the laptop has not been turned off.  We even reset the printer and then re-installed on the network in the event that something had changed there.  None of the other laptops in our House (using various platforms) has this problem, so I have to assume that there is an error in Windows 8.
    I've had this laptop in April 2013, but this problem did not begin until July 2013, I think that an update may be the culprit.
    Is this a known problem and is there a fix permanent, that I can use?  Thanks in advance for any help.

    Hello

    This problem can occur because the value of incorrect registry, incorrect printer or network sharing settings.

    Method 1:
    If the printer is offline, then try the following steps to connect to the network.

    a. press windows + Q and type devices and printers.

    b. right-click on the printer and click on see what's printing.

    c. click on new print queue.

    b. disable the printer offline use setting.

    c. This resets the registry key to the correct value.

    Note: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution.

    Method 2:
    If the problem persists, I suggest you try the procedure described in the article. Check if it helps.

    Solve printer problems
    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    See the article for more information.

    Add a device or a PC to a network
    http://Windows.Microsoft.com/en-us/Windows-8/Add-device-or-PC-to-network

    Hope this information helps. Answer the post with an up-to-date issue report to help you further.

  • Palm Pre crazy symptoms: 'phone in offline mode', won't charge battery, won't start, message error "an error has occurred that cannot be resolved.

    This is a long description of a series of problems with my new Palm Pre. You can search text to find your specific problem. There is no solution in my post. Looking for possible answers in future responses.

    I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone was working fine. Last night I plugged the phone and updated the operating system. After, I've selected "Done" and went to bed.

    -First set of questions: 'Phone offline', will not charge battery.

    In the upper left corner of the phone, there is the message "phone offline. Although the phone was in charge all night, it reads "battery of 26%. I called the general number of on the Sprint tech support and we tried the following things:

    (1) the phone reboots (press on and hold the power button / stop, then select 'Disable'. After setting down, hold down power button / power stop.)

    (2) to reset the phone (several ways - call tech support so that you do this properly)

    The individual Sprint and then sent me to another tech support person, likely to level 2.

    -Second series of questions: message error "an error has occurred that cannot be resolved;

    #2 Sprint tech support person had me also to restart and reset the phone in a number of ways. In his own words 'we tried all the palm pre stuff I know' and whenever the phone was insensitive. Often, we received the message error "the phone is in offline mode. We did a full erase and after that the phone will not re-start is no longer. At this point, the error message came up saying "an error has occurred that cannot be resolved" that referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky with a translucent box on background with white text.

    #2 Sprint tech support person then me connected with the support of the Palm and the dance continued. Yet once, we tried a whole bunch of reset and restart and the erasure of the options. Palm support asked me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. Although that was the case he had hold the button "volume +" and connect the phone to the charger. This caused a USB symbol will appear on the phone. When the record was complete, I got an error message which could not run the file. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He me transferred to another person from Palm support that works with Mac users.

    Palm #2 tech support person advised me that I should have selected the download option 'mac' on www.palm.com/rom. I verbally walked him through the series of Web pages, telling him it is said that you need Windows (any version) or Mac (whatever version), but that at no time was there a possibility to download another WebOS doctor for different operating systems. After an exchange of views over she told me that she would have to have someone call back me tomorrow.

    -Third series of questions: phone stuck on the USB symbol.

    So for the moment, the phone is completely useless. Not fantastic. I started the mac on Windows 7 and downloaded WebOS Doc and received the same error message. I also ran Windows Vista virtually and received the same error message. Later this afternoon, I head into work to try the same thing on Windows XP.

    In the meantime, I got on this forum and found a thread that has provided a direct link to the necessary file:

    Palm.CDNetworks.net/Staging/ROM/webosdoctorp100ewwsprint.jar

    After downloading this file, I realized could totally be a virus, I was able to get WebOS Doc work on my computer. It took that I recharge the phone before, and now it's on the screen that says 'do not disconnect your phone' and the full file of 3%. Only... it was completed for almost 30 minutes to 3%.

    I hope that Palm will follow-up with me tomorrow, but I'm leaving on a business trip at 7:00 and I would love to have the thing work. All suggestions are welcome, even if you can just tell me how to get her think disconnected safely before my flight tomorrow. I want to get through security with my phone plugged into my laptop.

    Thank you.

    I picked up the phone at the local Sprint store and the sales ago replaced the phone. They were unable to understand what went wrong and, essentially, has declared a complete failure of the unit. I'm sorry that I'm not able to offer better news, but I hope that this info is useful to you.

  • For the HP Palm Pre 2

    Hello

    I use palm pre 2, I had the problem recently after reset it...

    It not Signin and messeging 'it is perhaps because of the low network coverage or the setting of the phone to your SIM card must be entered manually.

    now, I do this (IDEA using SIM-India) manuallly but it does not work.

    Please suggest me a solution...!

    Hello and welcome to the HP support community.

    As it has been explained several CIHI, several times in the number of threads, webOS servers have been closed.  No profile of webOS more.  No more backup.  No more App Catalog.

    There are some discussions 'stickied' at the top of this forum discuss this.  Try it, which includes links to articles on bypassing the webOS servers.

  • Google Contacts do not appear to sync or not all download on my Palm Pre contacts

    UPDATE (with solution):

    @darqmatter noted:

    No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google. See also: http://forums.palm.com/t5/webOS-Software/Google-sync-partial/m-p/259891/highlight/false

    This was confirmed by @spouse1775: SOLVED! I searched my google contacts for #, & and *.

    It seems that synergy has a problem with the contacts that contain characters such as #, & and *. I don't know that there are others. I don't know if it is only in the name field or other fields in a contact as well, but it is a start.

    Hello Palm, this is a bug. This must be fixed. Contacts should be able to contain these characters.

    ORIGINAL MESSAGE:

    I struggled with this for hours. The new information that I added to a contact on my Palm Pre (my default Google account setup program) do not seem to update my Google matching online contacts. Try to solve the problem, I've completely wiped out my phone and started around. When my account completely downloaded the Google contacts to my pre, I noticed that many of the contacts came down. Whenever I deleted and added the Google account, the same number of contacts came down, always less than the total amount.

    After reading a few posts, I found that others understand that spurious characters in a Google contact cause synchronization problems. So, I exported my Google contacts in Outlook CSV files so Google CSV and imported into a blank Google account. Add each of the new Google account on my Pre came back with a number different contacts downloaded, but always lower total online.

    Finally, I figured out that export a vCard out of Google Contacts "cleaned" information. When I exported all of my Google Contacts vCard file and imported into a blank Google account, Google downloaded on my pre perfectly all the contacts in this new account and synchronization now seems to work again.

    NOTE: the vCard DO NOT maintain the designation of Group contact Google. You need to export a vCard by group and import them into Google by specifying the group in which you want to import the contacts.

    I hope this helps. No need to erase your phone or delete your backup profile.

    It worked for me:

    Steps to follow:

    1. remove your Google contacts from your Palm Pre app account

    2. sign in to your Google account and access Contacts

    3 export contacts by choosing "Who do you want to export?" and select "vCard file" for "what export format?

    4. save a file of all contacts or a file by group

    5 remove all contacts in your Google account online

    6 import the vCard in your Google account files, assign to the Group during the import phase, if applicable

    7. Add your Google account as an account in the contacts application on your Palm Pre

    No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google.

  • Using Palm Pre Plus on Verizon without data plan?

    Hello people,

    I'm trying to find out if it is possible to use a Palm Pre Plus on Verizon without data plan.

    Right now I have six years old phone clamshell and an iPod touch in my pocket, and I'm looking to consolidate. In addition, locked position of Apple don't gives me the warm shudder blur. WebOS from Palm running on the emulator gives me the warm fuzzies.

    Research on the issue with Google, I saw other people ask the question at the time was the Sprint Pre only. Apparently the Sprint did not yet allow activation of the phone without a data plan. In addition, the question of whether the palm profile account can be installed over wifi there.

    I also met photos showing that WebOS 1.2 would have a toggle to disable the use of the map data.

    So people, you guys what do you think? Is it possible that this is possible? Thank you!

    I suggest you look at www.precentral.net work is around like this. It is outside my area of support, but I'm sure you can find what you need there message board.

  • Palm Pre calendar, screen saver and Conference questions

    Hello

    I am a Palm Pre (Sprint) 1.4 and the Palm Pre Plus (verizon) 1.4 user.  I use the EAS option to connect to my company groupware system.  I have two problems, I need help:

    1. on the Sprint and Verizon, location of the grille section seems to offer very limited space.  Minimum Adequetly so that when I'm on the road and I am trying to get an address or con-calls, he doesn't seem to have enough space to support location data.  In addition, there seems to be no option to scroll left or right to see the data.

    2. on the phone from Verizon, when the screen saver comes in and the screen turns off, the only option is to press the power button on the top right of the phone.  However, when the phone is flipped open, it's a physical impossibility.  I then have to return the phone closed and then press the button.  It's a question on Sprint phones and through a software upgrade they have enabled the option to press the middle button a screen saver option Michael.  The same option on the Verizon phone is necessary.

    3. I don't know if it is a function or a lack of, of the CDMA network, but it would be nice to a conference call of the United Nations and switch between private calls.

    All-in-all, I'm very happy with my phones and think that WebOS is more operationally effective phone OS on the market.

    Thank you

    Babak

    1st edition. Just, I typed a few characters in my location section and had more than 100 characters without running out of space. Never came to fruition. To access you type on a line of text, hold down the option key down, and move your finger to the up, down, left, right anywhere on the screen. It will be your cursor from that direction.

    2. I have sprint, so maybe verizon is different. But by pressing any key on the keyboard while his opening turns my screen turn it back on.

    3. no idea on it.

  • OS upgrade eligibility 1.4.5 to 2.0 Palm Pre +.

    Hello, can someone tell me why my SFR Palm Pre + does not receive the upgrade to OS 2.0? I can't get it manually with the upgraded application or the other.  I tried the link given on the Web site to check my options with the first 5 characters of the series only. but all it tells me that my camera is on SFR.

    -my camera is recorded on my palm OK profile.

    any ideas?

    the upgrade using the BONE doctor worked well. I'm running on HP webOS 2.1.0 Build SFR.297.285

    I don't lose any of my USB data. No bugs to report in for the moment or the other.

    Thanks again

  • Palm Pre won't Charge / turn on

    Heres is my problem. My palm pre battery when it is plugged in to recharge (with charger official palm pre, power supply) needed to DUMP when it's plugged in. I thought it could have been just a connection sometimes losing since sometimes charged and discharged. Shortly after this discharge started, I got it for free because I would have rather had a battery in any life. At the end of the day, my battery is completely dead and phone turns off. Not much, right? I'll come right home and put it on charge. Well, not so simple. When my phone support (with the charger official pre, tried in the sector, have tried in the laptop, have used 3rd party chargers) all I get is the battery charging icon. This is the red bar at the bottom with the lightning symbol on. I've tried everything. I cleaned up the phones to the compressed air connection, I took out battery for all-day to try, but nothing. My pre remains on this all day and dosent turn, once unplugged it shuts down. Could someone help me please? I can't take it on 02 since brought off the coast of a friend who have never experienced this problem, and it dosent have more paperwork to 02. is my phone broken? are there solutions? Thanks for help in advance. Craig

    I don't know if I can be of any assistance on this.  I think you should try webOS Doctor.  It is a program that reinstalls the webOS on your phone.  It could be that webOS has corrupted itself and must be reinstalled.  It's the only thing I can think of now.  If a webOS Doctor does not so I think that your problem is more serious than just a malfunction or software battery problem.

    Get the webOS Doctor here: http://ws.hpwebos.com/webosdoctor/sorry.htm

    You'll need your phone S/N from here (or take the back cover): https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface

  • New Palm used Palm Pre profile

    Hello

    I bought a used Palm Pre (Movistar, YOU) and now want to create a new Palm profile so I can use the phone in Australia (Optus, at THE).

    How to set up a new Palm profile on this phone?

    He is currently running WebOS 1.4

    Thank you

    Nick

    Regarding the hacks and things of this nature, it is something that we cannot help here.

    Since the unit locked up on screen language then we would need to restart the device. If this does not resolve the issue, then you will need to use webOS Doctor on the device. Reason for this step is there is no way at this stage of the journal of the unit to do a partial/full erase.

  • Palm Pre Touchscreen works do not at all

    My touchscreen palm pre is completely insensitive... I can't do anything at all...
    things I've tried:
    -remove the battery for 1 min or more (maybe max 10 minutes)
    -tried WebOS Doctor to restore (did not work said "cannot restore")

    I'm really scared its broken for good. the last time it worked was this morning. I upgraded 1.2.1 nite last and then this morning I tried to open an application (and I did not pass the loadup screen) I hope that did nothing. then after I turned it off...  I tried to turn it on and use the touchscreen and it did not work at all. I want to know if my warranty covers replacement (I was on sprint for more than 30 days) and that so I have to pay anything. someone can give me a solution to my problem with touchscreen or should I just get a replacement

    Please contact palm tech support online at the 877-426-3777. they can help you to test your device to see if it is broken or not.

    If it's broken, then you must submit for repair. the cost of repair is free, since your unit is still under warranty of 1 year.

    You can also opt to view sprint for replacement since they changed their policy of 30 days warranty for 1 year.

  • Speckled in the Palm Pre screen

    Sprint replaced my Palm Pre because of a defect. Twice, they tried to give me a refurbished device where the screen has a model strongly and irregularly spotted, as if it were very dirty from below. The result is it is difficult to read the text in small print, and I get nauseous since a session extended with the phone. The Sprint Store recognizes that it's new and unusual, and they are at loss as to what is happening.

    Sprint is yet another phone comes in next week, which I hope it will not have this problem, but nobody knows what's going on?

    Sprint has been able to find a phone handed to nine without the mottled screen, so I am now a happy camper.

  • Palm: NO AAC / AAC + SUPPORT AS ANNOUNCED for PALM PRE

    Hello

    I wanted to just note. I recently got the Palm Pre. I love on the phone. I think that it should always have a very small user base. Reasoning: I have a collection of unprotected AAC songs that won't work on this phone. I've seen very very little of what anyone on this issue. I think that if it was the Iphone, because of the enormous of users that could be sprawled on every Web site and there will be some indication of what is happening. I also tested unprotected AAC and it does not work. I think they advertise as having AAC / AAC + support. I'll post this on all websites support pre if nobody else is.

    If there is a way around this, let me know.

    In addition, what is the direct link to speak with Palm on these issues? They never get advice and talk to people?

    We're still on the road to product open source?

    It is displayed on other sites to support Palm, as a question and not spam.

    Thank you

    CA

    Hello

    Here is my answer on the Precentral Forum:

    Hi Scott,.

    I have been using the standard container which is aac (the same goes for aac and aac +). So, are the work of container mp4 and m4a for you with audio aac +? Well, that would be logical. People used AAC + on the PC before apple got a hold of it with the container of the AAFC. Now, maybe Apple pushes the container mp4 and m4a AAC + general public.

    UPDATE: I have confirmed that used in AAC m4a container + works perfectly on the Palm PRE! EXCELLENT!

    Thanks Scotthellewell!

    CA

    Message edited by segels on 21/09/2009 08:44
  • Palm Pre for Sprint data back up problem

    I have problems with data upward with my Palm Pre for Sprint - Palm webOS 1.4.1.1

    I set it so "On" to make the data to automatically back up my Palm profile every day, however it has not saved it automatically since June 5.  I just noticed today (June 17) and I tried today to back up data manually by clicking on "Back Up Data Now" button, but the screen just hangs indefinitely with a note saying 'Préparation' never back up the data.

    On a related note, between June 6 & June 10 I made a trip to Canada where my phone was roaming - then I can understand why he might not come back in these circumstances - but I went back to the United States on June 10 and he has not saved automatically since and it does not appear that he is able to save manually either.

    Anyone had a similar issue or know what I could do to remedy this?

    Of course, it seems that a simple reboot solved my problem.

    Here is the link to the post, which has contributed to:

    http://forums.Palm.com/T5/Palm-services-for-WebOS/no-backup-after-1-4-1/m-p/298032/highlight/true#M1442

    Thank you.

  • Help free a Palm pre Plus from AT & T!

    Hello

    I am new to the forum and also how a phone is currently open.

    I just got my Palm Pre Plus new bought at AT & T USA with our commitment, it now turns out, it is locked and there are new without any profile.

    As I live in Thailand where the phone will be used with a local SIM card and a map.

    I tried via Nextgen server to unlock the phone with the success, so I need some help now.

    Been able to boot into recovery mode and run webOS doctor.

    Now the problem is how do I run the bypass activation tool?

    If I put my local SIM the phone net work pin code request, which, I think I should get through the Nextgen Server tool?

    Hope someone can guide me step by step.

    Thank you in advance.

    Hi fats,

    Welcome to the Palm Forums! Then, because you bought an ATT phone, it is locked to ATT. At this point, you have 2 choices. You can call ATT and get the unlock code (which they will give you as long you don't owe them any $$$) or return the phone and purchase a phone unlocked live HP/Palm.

    Regardless of the method you choose, you should be able to use your local SIM card.

Maybe you are looking for

  • Get the error message when you try an upgrade to Vista on Satellite Pro U200

    HelloWhen I upgraded my Satellite Pro U200 to Vista (original CD using Toshiba), I couldn't install Config Free program. When I want to install it, I get the message 'the installation image is not corrcet' ideas for this problem? Thank you

  • Fingerprint HP scanner

    Hello I have posted before my fingerprint reader showed a critical error, and I received a quick answer that solved the problem here, thank you for that. It worked for a few days, without problems, but then all of a sudden it stopped again. Does not

  • adlibelf.dll?

    I get a pop up window when I double-click on a Win7 vi: "Labview.exe - error system, the program cannot start because ADLIBELF.dll is missing on your computer. Try reinstalling the program to fix this problem. If I just click the OK button in the pop

  • Download xbox live using an internet virizon wireless key?

    Can someone help me I am so desperat. I need xbox live, but all I have for an internet source is my laptop with a virzon wireless internet stick. That plugs into a usb port. My pc is an inspiron 1501. I also have a router. Help, please!

  • Cannot install Vista

    I'm trying to fix the computer from a friend who crashed. She had installed XP but got a virus or something and the computer crashed. She asked me to install Vista instead of XP this time and got a copy. When I try to install the new OS, boot from th