PaperPort crashes after Installation of Service Pack 2 for Vista

I have a Dell E531 system with 4 GB of ram and disk space.  I use Vista Home Premium.  I used Paperport 12 Pro on Vista SP1 without any problem.  Today I installed the Vista SP2 update, and now the application will not launch.  I get an error message that extension Paperport MV stopped working - by referring to the ppmv.exe.  I also have a separate error message with the same information on PdfPro5Hook.exe.  The site of Nuance recommedned changing DEP to only MS services and functions.  It did not work.  I uninstalled the application, rebooted, and then re-installed.  It installs fine without error - until trying to launch.  Then I used msconfig to restart without the startup items - so with no A / V and firewall.  I then ran the msi Paperport again and set up a repair.  The same problem.  I would like suggestions.

Eric,

Thanks for your detailed and informative response.  In fact, I completely uninstall all paperport by using the method you specified, as well as using solvents such as Revo Uninstaller and JV16 Powertools.  It did not help.  I finally got a response from shade that worked.  They sent me a zip file with the new versions of PPMV.exe and PDFPRO5Hook.exe.  After making sure that there were no process running paperport, I renamed the old files from .exe to .old and then copied the new verasions in the appropriate subdirectories.  After that, the application works again!  It took them several weks for answer me (too long), but the answer has solved my problem.  The gist of their response was:

1 make sure that PaperPort is not active (make sure that the error message does not appear and the PaprPort.exe process fails in the Task Manager Windows).
2. download the PPMV.zip file from the following link:
http://supportcontent.nuance.com/PaperPort/12/ppmv.zip

 

3. double-click on the PPMV.zip file and extract the PPMV.exe and PdfPro5Hook.exe files on your Windows desktop.
4. go to the PaperPort 12 installation directory (default is C:\Program Files\Nuance\PaperPort).
5. find the file named PPMV.exe and rename it to PPMV.old.
6. find the file named PdfPro5Hook.exe and rename it to PdfPro5Hook.old.
7 copy the new, PPMV.exe and PdfPro5Hook.exe, extracted files on the Windows desktop, and then paste them into the PaperPort 12 installation directory (default is C:\Program Files\Nuance\PaperPort).
8. start PaperPort 12 and confirm that the app now starts correctly.

I hope this helps others who may be affected by the same problem!

Tags: Windows

Similar Questions

  • After installation of Service Pack 1 for Vista 64 bits, Windows Security says Malware and firewalls are off.

    I recently reinstalled my copy of Vista 64 bit I hope to solve this problem that has been with me for a while.  Before I wiped and reloaded, Security Center Windows would alert me every day that my firewall protection and malware have been disabled.

    I use Kaspersky Internet Security, which is fully updated and works as it should.  I am able to activate Windows Firewall and bypass the firewall Kaspersky and that error to go away, however, I can't remove the error of malicious software.  I got all these errors directly after a restart after the installation of service pack 1.

    Under Windows Security Center it says, "Kaspersky Internet Security reports that it is turned off," under the heading for malware protection.  When I click on the button to activate under Windows Security, it goes through the steps who say do you trust this program, Yes, Yes, ok.  After choosing all the options of trust Kaspersky and activate this protection, he thinks about it a little, but always returned and said it's off.  It also has a green light saying that Windows Defender is actively protecting your computer.

    I think that my Internet Security Suite is successfully active in these areas and work I checked the menu, check that they work.  In my opinion, after installation of service pack 1 that something I have messed up in the statement that those programs are active or really uninstalled them.

    Even if I can get the only message that the Kaspersky firewall is disabled to disappear by enabling the Windows Firewall, which is not yet as I want.  I want the suite of internet security that I paid to be active and functional on the side of the Windows security features.

    I would appreciate any help with this problem by addressing why he continues to warn me that my protection malware and firewalls are disabled.  Thank you.

    Also install Windows Vista SP2 this problem could be solved, otherwise try to uninstall and reinstall Kaspersky and also, try to get the latest version of Kaspersky.

    If still the same issue please contact Kaspersky support.

  • The installation of Service Pack 2 for Vista failed. I tried several times. Message reads "not successful." "Element not found". I click on the 'Détails' link and it shows the following error: ERROR_NOT_FOUND (0 x 80070490).

    The installation of Service Pack 2 for Vista failed. I tried several times. Message reads "not successful." "Element not found". I click on the 'Détails' link and it shows the following error: ERROR_NOT_FOUND (0 x 80070490). I tried in several ways through the links suggested to solve the problem and nothing has worked.


    I turned to the forums and I saw that many, many people have the same problem with Vista SP2 Upgrade. Microsoft and several of its Vista customers realized that Vista has a lot of problems, but people who have need of the service. Being able to download and install the SP2 can make Vista more stable, but I get the same message mentioned above, and so I am sure are a lot of other people who are trying to get Service Pack 2 integrated into Vista.

    0 X 80070490 - ERROR_NOT_FOUND
    Corrupted system file; You will need to perform an upgrade on the spot or reinstalling the operating system.

    The error you receive occurs if there is corruption in the manifest of component maintenance base.

    Ignore the title: the "Windows features" dialog box is empty in Windows 7 or Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0 x 80073712".
    http://support.Microsoft.com/kb/931712
    "Explains the SFC / Scannow.

    A repair install is the usual solution of SFC/scannow does not work.

    You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates
    http://support.Microsoft.com/kb/958044

    NB: If you have installed SP1 for Vistahttp://support.microsoft.com/kb/948537

    Step 7 (method for Windows Vista), the * UPGRADE option is not available because SP1 has been installed.

    Uninstall SP1

    See also:

    How to overcome error 0 x 80070490 when installing updates in Windows Vista/Server 2008
    http://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-Windows-Vista-Server-2008.aspx

    TaurArian [MVP] 2005-2010 - Update Services

  • Error 8000FFFF code during the installation of service pack 1 for Vista

    Hi, I downloaded service pack 1 for Vista 2 days ago. It worked, but I found myself with no sound. Anything not fixed so I uninstalled service pack thinks he should correct the problem. I have still no sound and now when I try and install service pack 1 again, I find myself with an 8000FFFF error code and it will not install and I still have no sound. How can I fix my sound problems and add the service module? (I do not really care about the service pack, just want my sound back!)

    Hello

    0x80000FFF error code when you download updates on a computer running Windows Vista by using Windows Update or Microsoft Update

    Microsoft obviously has a typo in somewhere between their links for number of Fs for more information that I give you

    http://support.Microsoft.com/kb/946414

    go to your computer or your site of manufacturers of sound card - drivers and downloads section - key in your model number - get the latest audio drivers

    _________________________________________________________________

    This article explains how to troubleshoot problems when you install a service pack for Windows Vista or Windows Server 2008.

    http://support.Microsoft.com/kb/947366

  • Problems after installation of Service Pack 3 for Windows xp?

    After you install service pack 3, he started down, then when he tried to start it, nothing, that would make the windows logo then a blue screen. I tried to do a system restore, nothing, I tried to move the date of return in the bio, still nothing, I was payin 120.00 for someone to sit in front of my computer for 3 hours and IT couldn't work, but he ended up doing a full system restore, fortunately, I still have my photos and music but now his works more slowly. He guard tells me to download the package, tried again and poof, done the SAME thing again, this time I did the full restore again and now I'm not even download package. Y at - it something I can do or download for my computer as if it was. I did Defrag, I did the cleaning disc, cookies.etc... I clean up all this. I'm afraid to download updates due to what happened before... Help!

    Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that another repair facility (upgrade AKA on-site) will NOT fix it! [1]

    HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

    Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

    5 steps to help protect your new computer before going online
         http://www.Microsoft.com/protect/computer/advanced/XPPC.mspx

    Other useful references include:

    HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

    HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the deletion appropriate before installing any Windows Service Packs or IE updates and before installing your new anti-virus application (which will require to install WinXP SP3).

    Norton Removal Tool
         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    See also:

    Measures to help prevent spyware
    http://www.Microsoft.com/security/spyware/prevent.aspx

    Measures to help prevent computer worms
    http://www.Microsoft.com/security/worms/prevent.aspx

    Avoid fake security software!
    http://www.Microsoft.com/security/antivirus/rogue.aspx

    ==============
    [1] one who made the "repair" work & you charged $120 to do a repair installation does not know his a * of his elbow. IMHO he should take care of all of the foregoing to you free of charge.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • PC crashes after loading the service pack 1 for my Vista Home premium PC.

    My system crashed after I loaded service pak 1. It damaged my recovery partion and I can't boot into Vista Home Premium operatining system. I have a Compaq Presario F572US

    Hi JimmyZ1,

    · You receive an error message or error code when you try to start the computer?

    1. try to start the windows recovery mode repair.

    a. put the Windows installation disc in the disc drive, and then start the computer.

    b. press a key when you are prompted.

    c. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

    d. click on repair your computer.

    e. click the operating system you want to repair, and then click Next.

    f. in the System Recovery Options dialog box, click Startup Repair.

    Startup Repair: frequently asked questions:http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions

    2. If startup repair does not restore the system to the date, it worked great for Windows recovery environment.

    Link: System Restore: frequently asked questions:http://windows.microsoft.com/en-US/windows-vista/System-Restore-frequently-asked-questions

    Link, please refer to: what are the system recovery options in Windows Vista? :http://windows.microsoft.com/en-US/windows-vista/What-are-the-system-recovery-options-in-Windows-Vista

    With regard to:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Yamaha XG - AC Audio device does not not after installation of Service Pack 2 for XP

    Hello
    I'm new to this forum and my question is maybe stupid, but I'm not able to solve this problem.
    My Satellite 5200 801 makes no noise after that I installed the XP SP2. I tried to find a new driver for the Yamaha AC - XG Audio device (one that does not is 6.13.10.2152 (2002-07-19 day), but I wasn't able to find anything.)
    Please, could you help me?
    Thank you
    Bruno

    Hello

    I found another announcement in this forum on this subject!
    Your Satellite 5200 802 has a sound chip called Yamaha YMF753 and it is built in different notebooks! This chip problems with Service Pack 2 because MS consider that the pilot of his Yamaha AC - XG is unstable. When Service Pack 2 is installed, Windows disables the audio driver.

    Here are some links that might help you!

    Yamaha generic driver:

    http://drivers.Soft32.com/driver/download-Yamaha_AC_XG_Generic_Drivers_for_YMF753_743_752-24609.html

    Useful links:
    http://www.Yamaha.co.jp/English/lsiexp.html

    http://support.Microsoft.com/default.aspx?scid=kb;en-us;328435

    Happy new year!

    TOK

  • Error after installation of Service Pack 1 for Windows 7

    I use Windows 7 Ultimate and have just upgraded to win 7 SP1, but after installation, this error "AntiVir Scanner from the command line for Windows has stopped working" message whenever I open an application. These applications don't crash, but the forthcoming disorder with them is really annoying, and I don't know how to solve this problem, because I do not use AntiVirus software at the present time. So please help me. Thanks in advance much.

    [IMG] http://i1226.photobucket.com/albums/ee410/bug_bunny145/Untitled_zps82267e02.jpg [IMG]

    I thank very you much. At that time I used too many software use clean boot as a method to check if a program has been the source of this error, so I decided to reinstall Windows 7. I really appreciate your support. ^^

  • Speaker not working after installation of Service Pack 1 of Vista.

    I have been under Vista Home Premium on my laptop for about 2 years, but have only now went on the internet with it.  I did the updates of windows, including Service Pack 1.  Now the speaker on the laptop does not work.  If I put the mouse on the speaker icon in the lower right corner of the office, he said that no audio output device is installed.

    Before I installed the SP1 download, I have my favorites of a link to the Microsoft page saying that this problem can occur.

    http://support.Microsoft.com/kb/936330

    This led to an application download of Mr. Fixit I read to mean he could diagnose and fix the problem.  All she could say is that there is no audio output device installed.

    So, is it a driver problem caused by Mr. Vista SP1 from Microsoft?  Or what it is - this?  (I was quite civilized with the language that I used here - I would like to meet face to face!)

    Seriously, I hope someone can help me here please.  I'm not one of the younger people really in place with computers, but I'm not totally computer illiterate either.

    Thanks in advance,

    K. Gazza

    Hi, I'm back!

    Problem seems to be solved - speaker is back!

    I just made a couple more windows updates that require a reboot.  To my surprise and my greatest pleasure, I heard the sound of Windows in the process.  It may not have been restarted because I updated Vista with Service Pack 1 yesterday and there is no sound when I started the laptop today.  Perhaps the latest updates is done.

    See you soon,.

    Gazza K

  • Installation of Service Pack 1 for Vista Edition basic family has no 0 error code 8007002 x

    I have recently reinstalled Windows Vista Home Basic on my Dell 32-bit. When you try to download Service Pack 1, it failed with the error code 0x800t002 what does this error mean? And how to fix it?

    in the event of error code is 0x 80070020 and not 0 x 8007002

    0 x 80070020 -2147024864 STIERR_SHARING_VIOLATION the process cannot access the file because it is being used by another process

    http://support.Microsoft.com/kb/883825>

    What type of Internet connection you are on, wired or wireless? If you are on a wireless connection, try switching to a wired connection and try the download.

    in the event of error code is 0x 80070002 and not 0 x 8007002

    How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues

    http://support.Microsoft.com/kb/947366>

    UTC/GMT is 20:42 Sunday, December 18, 2011

  • Outlook stop working after you download Service Pack 2 for vista

    Auto Update for vista sp2 and now cannot open office outlook 2007.  Put just a message saying it cannot open Outlook.

    Hello Jon,

    Thank you for choosing Microsoft answers forums for Windows Vista.

    Please let us know the exact error code. It can be found in the windowsupdate.log file. Just click on start and in the search type windowsupdate.log box. Scroll down to the bottom of the window to check the error code.

    Apart from that, you can try the following:

    Step 1:

    Try to restore your computer to a time where it was working fine.

    It uses system restore to return your system files and settings to an earlier point in time, without affecting personal files, the restore points.

    For more information such as how to perform a system restore, you can follow the link below:

    http://windowshelp.Microsoft.com/Windows/en-us/help/517d3b8e-3379-46C1-B479-05b30d6fb3f01033.mspx#EI

    Step 2:

    Disable any security software or firewall. (Note: once the problem is resolved, you can activate it back)

    Step 3:

    Install the stand-alone package for Windows Vista service pack 2.

    Visit the link below to download the SP2:

    http://www.Microsoft.com/downloads/details.aspx?FamilyId=a4dd31d5-F907-4406-9012-a5c3199ea2b3&displaylang=en

    For your reference:

    How to obtain the latest Windows Vista service pack:

    http://support.Microsoft.com/kb/935791

    Kind regards

    Savan - Microsoft technical support.

  • Installation of Service Pack 1 for Vista

    I received the error message during the installation of SP1. Error code 0 x 80073712

    http://support.Microsoft.com/kb/957310

    «Error message when you try to install updates on the Microsoft Update or Windows Update Web site: «0 x 80073712 "»

    1 method of making, and I hope that you will be able to download SP1.

    If this isn't the case, as do the method 3.

    http://www.Microsoft.com/downloads/details.aspx?FamilyId=B0C7136D-5EBB-413B-89C9-CB3D06D12674&displaylang=en

    And above is the download link for the standalone version of Vista 32 bit SP1.

    See you soon. Mick Murphy - Microsoft partner

  • COMPUTER CRASHES AFTER UPDATE TO SERVICE PACK 2

    My computer crashes after updating windows service pack 2 for windows vista. I conducted analyses of virus and I'm virus-free. So, what can be the problem. I even restored the computer and updates appear and disappear until I update. I need help I have final exams in 3 days!

    http://www.bleepingcomputer.com/tutorials/tutorial140.html

    Understanding Windows Update and Extras in Windows Vista at the link above.

     

    Remove the Vista updates; two ways to do this:

    1. a System Restore to before the updates:

    Click Start > programs > Accessories > system tools > System Restore > restore time/choose your own date > next

    If you use Norton, disable it before using the system restore.

    If it is impossible to enter the Normal Mode, do a Safe Mode system restore:

    Press F8 at the startup/power and the list of startup options, use THE ARROW key to select Safe mode > and then press ENTER.

    System restore steps according to the info above.

    Also:

    2. click on start > right click on computer > properties > Windows updates down the lower left corner > updates installed in the lower left corner in the next window

    > then click the one that you don't want > uninstall will appear at the top > uninstall it.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    In addition, on the page where you clicked "Installed updates", click on change settings at the top left corner it

    > Change update settings in the next page of AutoUpdate to "check for updates but let me choose etc" > OK ".

    When you take a look at pending updates, you can either download/install them one at the time, namely the update causing you problems.

    > or if you do not need an individual > right-click on > UAC prompt > hide it

    See you soon.

    Mick Murphy - Microsoft partner

  • Update Service pack 2 for Vista Home Premium; A LOT of mistakes happened

    Hello

    I have problems with the installation of Service Pack 2 for Vista Home Premium.
    -tried 3 x to install it via the updater failed.
    -tried downloading manually in vain.
    -Setup always failed.
    After trying to install it manually and after restarting, I logged. Then Windows asks me to activate now.
    -J' tried to activate Windows online, and retype your product key, but once I typed the product key, the Activation of Windows Client stops working. The problem is InPageCoFire Error Status Code: c000009c
    So I try to use SystemRestore for her. But the same thing happens.
    I hope you can try to help me...
    -Kirstinkaye

    Free unlimited installation and compatibility support is available for Windows Vista, but only for Service Pack 2 (SP2). This support, initially planned to end on November 26, 2009, has been postponed until February 26, 2010, so move on! Availability of support chat or messaging differs depending on your location. Some questions may require that more support for which he is advanced a charge.  Go to http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 & select appropriate category (i.e., download problem;) Installation problem; Problems after installing a service pack). ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • Error occurs after installation of Service Pack 3

    Windows XP starts after installation of Service Pack 3 only in safe mode.
    What about this error, the machine doesn't turn after restoration (to an old restore point) very well, but in this case that I do not have Service Pack 3.

    Can I install updates that are unique in the future, or do I have service pack 3 for windowsupdates in the future?

    Kind regards

    Pluto

    http://support.Microsoft.com/kb/950717

    Steps to take before you install Windows XP Service Pack 3

    http://Windows.Microsoft.com/en-us/Windows/help/learn-how-to-install-Windows-XP-Service-Pack-3-SP3

    Support: https://support.microsoft.com/oas/default.aspx?gprid=1173&st=1&wfxredirect=1

    TaurArian [MVP] 2005-2010 - Update Services

Maybe you are looking for