Parental controls does not-webaccess all refused

I set up parental controls in windows for my administrator accounts. They worked well and were all in custom mode. Recently, yesterday they block all access to any website. I have treid to reset them and still have the same problem. other than the option 'Allow all' - which unrestricts access to the internet, all personalized, low, medium or high options block ALL access, except to specifically sites allowed. So the categories don't work at all - he just block everything.

The block page that says at the top "rating service unavilable"...

Help, please. My children cannot be allowed on the internet until this is sorted

Hi irob51,

I suggest you turn off the Parental control, reboot and then enable it and check if it works.

To turn off Parental controls:

1. go in the Windows Start menu control panel.

2. click on user accounts and family safety.

3. click on Parental controls.

4. click on continue in the user account control window.

5. Select the user account in the Parental controls window.

6. to turn off select Parental control: click outside the window of the user controls and click OK.

8 restart the computer, activate the Parental control (to activate select Parental control: click on) and check if it works

For more information, you can consult the following link:

http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-parental-controls

Hope this information is useful.

Jeremy K.
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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