Part of the touchscreen is unresponsive to touch

Laptop model:

HP ENVY 15 t-j000 Quad Edition laptop PC touchscreen

OS: windows 8.1

My phone is 1 month old. A few days ago part of the touchscreen is unresponsive to touch, I restart windows several times, has not worked! I really disappointed, but all of a sudden one day, it works normally. But it's not stable, sometimes it works, sometimes not.

I did the system that did not restore - worked

Update driver graphic and all available through HP support assistant - did not worked

Install all the update of windows available - did not worked

A windows RESET (no) - did not, too!

I made this statement: http://support.hp.com/us-en/document/c03488148

Not much!

I think that it's a firmware problem, but I'm not sure and I don't know how to fix the screen touch firmware. Someone help me, please!

Hi Thiet,

I re-charged factory BIOS settings to the default configuration. That should help to set the resolution. In addition, make sure that you are ready to view recommended settings under the Advanced display settings. The tension is a series on the laptop. Just make sure that the AC adapter, it is at your fingertips for your country.

I hope this helps.

Thank you.

Tags: Notebooks

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    |

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    =========================================================

    Name: LVG

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