Partial blackBerry smartphones load black screen

I need help with my Blackberry 9700.  I noticed that he had a blank screen and was unresponsive, so I pulled the battery with no luck.

It shows the loading screen (with an initial red LED) for 90% of the way and then goes to a blank screen.

No lights are on, and no noise alerts are heard (I tried to take a picture to hear the click).

One thing that I had not noticed before was the double arrow in the upper right, which I think is the icon of send/receive.  When it displays in the top-right corner, it is extremely distorted, and then seems normal shortly after.

What should I do?  I am away from home for the evening and could not connect to the Desktop Manager.  But is this my only option now?

Thank you!

Hi and welcome to the forums!

I think your best bet for the device OS. Make sure you get a complete backup of your device using the desktop software, before recharging.

Thank you


KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows

Tags: BlackBerry Smartphones

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