Passport for blackBerry lock screen stuck

my passport for blackberry is blocked on the lock screen and does not allow me to enter my password once it comes to enter the characters appearing on the screen keyboard. I tried to restart and reset the phone via the volume and power buttons, but he returned to the same scene. the device doesn't erase itself after more than 10 wrong attempts (since for some reason it does not pass number 6) nor possible to do the same thing with USB connection through link blackberry because I can not enter a password sort (link suggestion does not work due to either http://support.blackberry.com/kb/articleDetail?articleNumber=000035751). the phone was bought on amazon , but on the product support once the PIN code is entered the system responds that this is NOT AN AMAZON PURCHASE. So basically with a new phone (just 3 months) no support what so ever?

I want to be sure, I understand. You are able to slide up and reveal the password input box. Is this correct? I had the problem (no passport) where dragging up does nothing. But slide up in your case works, to the point where you can not enter the password characters that require you to use the software keyboard. What is the situation?

As far as being stick to 6 incorrect entries, it's probably safety device that requires the user to enter the blackberry before the device allows the user to try again the password.

Tags: BlackBerry Smartphones

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