Password lost - HELP...

Hi all

Several years ago I subscribed to a family with 5 e-mail addresses Pack and connect to iTunes etc, things have changed since then, but my wife was still able to use his e-mail address and connection iTunes until February 15 when she tried to go on iTunes and was informed that his password was not appropriate!... after only a few attempts She clicked on the 'lost password' button because she was informed that his account is locked. It then asks if you want to retrieve a new password by email (not possible because she can not access his email as well because of this) or answering questions. First question is the date of his birthday, but when she arrives he says that isn't true! I tried with my birth date that I'm the one who bought the family pack, but it is also wrong!

Now she is completely blocked and doesn't know what to do to access her iTunes, e-mail, music and so on...

Is there another way to get a new password and access all its accounts again? Really, she is ennoyed a lot and has a lot of problems because of this situation. Any help will be much appreciated and I hope that someone can "Save".

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "this article provides specific Apple Support contact information by country for help customers who are looking for with their password to login Apple or other problems related to security."

Tags: iTunes

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