Passwords do not work to retrieve the files that I locked for the protection of personal information under my administrator account.

I had some that I have files protected by Word, under my administration account that s wa also password protected. recently, I had to have my computer reformatted and returned it to me without administrative access, research nothing same and none of my passwords work to open these locked files. Please help me... inside one of them was a picture of my husband roommmate that he has lost the war. I need to these files and photos.  Thank you!  BTW I don't know if I have windows xp or pro.  Thanks again

Would you be able to help me more if I had administrative control?  Because the place that did that at my computer only altered my administrative control, if I'm not mistaken it is still mine.

At this point, you should probably take the computer to the one who did what they did and ask them to retrieve the files for you.

Tags: Windows

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