Pau = villion dv7-4177nr: drums

So I've had my computer for hours and the battery on the bottom, said icon "0% available (PLUGGED IN, NO recharge underway).»  Is something wrong with my laptop, power cord or battery?  This has happened for a while and if this computer is two or three years, but I barely use.

Dear customer,

Welcome and thanks for posting your query on the Forum from the HP Support

It seems that your laptop is not charging the battery, we will surely help you this question

Please run illustrated steps below to solve the problem:

Step 01. Click the Start button

Step 02. Type "Device Manager" in the start search box & open Device Manager

Step 03. Get piles and expand it by clicking on the symbol to the left.

Step 04. Right click on "Microsoft ACPI Control method battery compatible" & uninstall

Note: This driver battery is re - install automatically when you restart the laptop

Step 05. Shut down the laptop

Step 06. Please, remove the battery and unplug the AC adapter

Step 07. Press and hold the full power 1 minute button

Step 08. Go ahead and replace the battery and plug the power adapter

Step 09. Search for "Load connected" message on the battery icon

After completing all the steps, if you are facing the same question again, please do more than three steps:

1 perform a check of the battery in HP Support Assistant [install the software, if this is not available]

Note: Replace the battery if check the health watch replace

2 update the latest BIOS for your laptop on the Site of HP Support

3. Please check your laptop with a known good power adapter & battery from a different laptop

Note: If a known good battery also in charge isn't, we need to replace the motherboard

How to improve the life of a battery:

1. it is not advisable to use the laptop when the adapter is plugged

2. it is not advisable to keep the power supply plugged in even though the battery is fully charged

3. you must drain the battery completely before recharging it again

4. Power Plan must be set correctly for extended battery life

5. Please keep the brightness of the screen to the lower level

6. Please turn off the Wi - Fi Connection when not in service

7. remove the disc from the optical drive when not in use

Test and calibrate the battery (Windows 8)

http://support.HP.com/us-en/document/c03325217

Test and calibrate the battery (Windows 7)

http://support.HP.com/us-en/document/c00821536

Calibration of the battery for laptop (Windows Vista)

http://support.HP.com/us-en/document/c00817650

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

GBL84

I am an employee of HP, I am speaking for me and not for HP

Tags: Notebooks

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