Pavilion 15-ab043sa: cannot reset to factory settings after the upgrade computer laptop brand new 10 Windows

I bought 2 new laptops, they seem to be special models not listed is not in the HP support site, purchased from Currys PC World in the United Kingdom.

First HP Pavilion 15-ab045sa laptop computer 15.6 "-red, upgraded to windows 10 perfectly well and I made a backup of the system while I studied the creation of recovery media (this info must be printed with the laptop in the box, rather than letting the user have to find BTW)."

The other a HP Pavilion 15-ab043sa laptop computer 15.6 "-blue, for my parents, has turned into a total disaster."

The two models are the same, except that the first is red and the other is blue, that's why they have different product numbers?

I was now in a position where the recovery on the D: drive partition is not a factory reset.

I did not even recovery disks as having the first one to go smoothly, I thought the same thing would happen on the second laptop and I got the recovery disc then.   I tried to create a USB stick recovery, but I had no one who can save the system settings - need at least 32 GB free.

This occurred as first I started the laptop, made of windows, MS Office 365 updates, added then waiting 2 days for windows 10 to arrive.  When it came it installed fine and then I added a printer driver for an HP printer and made some configurations of the operating system.  At the next reboot showed something was wrong as the boot took over 7 minutes.  As the synaptics app was referenced twice in the tab start Task Manager also had strange things in the system.  Rather than go back to a previous system restore point that I attempted to identify what was wrong and uninstalled all without success.  I then had the opportunity to go back to 8.1 for Windows or "reset the PC.  Not a lot of explanation on delivery to zero and certainly no warning options that the D: partition was no longer valid.  Windows options were "in my face" so I don't think watching HP recovery.  So I chose to run from Control Panel 'Reset the PC and keep the files'.  So, indeed, I now have a clean install of Windows 10 but have lost all applications that were on the factory orginal building.  I see no way to re - install all of these programs and find the license keys.  I have more HP recovery at all.

So I have no way to put the blue doesn't return to the factory settings.

Advice please, I want a laptop blue, the same as the red, i.e. Windows 10 with all applications that have come to the factory as well as the correct printer drivers and a time of less than 30 seconds of starting.

You are not sure if there is anything I can copy from red to blue to get it going again?

Any help gratefully appreciated, thank you

You have the options of Chat or telephone. Mon - Fri 08:30 - 18:00. Sat 10:00 - 16:00.

https://support.HP.com/GB-en/contact-HP/product/HP-Pavilion-15-ab000-notebook-PC-series/7771366/model/8255007#Z7_3054ICK0KGTE30AQO5O3KA30F3

Tags: Notebooks

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